Memorial Blood Centers Hospital Resource Guide Memorial Blood Centers A Division of Innovative Blood Resources We create trusted and innovative solutions to help our customers achieve their goals Table of Contents Introduction 1 About this Hospital Resource Guide 1 Updates 1 We invite your comments 1 About Memorial Blood Centers, A Division of Innovative Blood Resources 2 Who We Serve 3 How We Do What We Do 4 Right Production, Right Type 4 A Service Culture Designed to Meet all of your Hospital’s Needs 5 We’re Here When You Need Us 6 By Phone 6 On the Web 6 Routine Ordering and Delivery 7 Routine Orders 7 STAT and ASAP Orders 7 Definitions: 7 Ordering Policy 7 Supply Orders 7 Routine Ordering and Delivery Times 7 Saint Paul 7 Duluth 7 Ordering Special Components 8 Modified Components 8 Transportation of Blood Components 9 Memorial Blood Centers-Central (MBCM) 9 Memorial Blood Centers-Duluth (MBCD) 10 Delivery Services 11 Blood Hub Use 12 Blood Hub Screen Examples 12, 13 Routine Order Form 14 Handling, Storage and Return 15 Handling and Storage of Blood Components 15 Receiving Blood and Components 15 Packing Lists 15 Manual Packaging List 16 Blood Component Return Guidelines 17 Guidelines for Storage of Blood and Blood Components 18, 19 Memorial Blood Centers Policy 18 Example Record of Return/Transfer 19 Transferring Units 19, 20 Transferring Units to Another Memorial Blood Centers Facility 19 Transferring Units with a Patient to: 20 Hospitals Memorial Blood Centers Does Not Service 20 Inventory Reconciliation 20 Guidelines for Returning and Packing of Red Blood Cells 20 Guidelines for Packing Platelets 20 Shipping Box 21 Rev. June 2015 Table of Contents • Page ii MBC.ORG ©2015 Memorial Blood Centers. Confidential and Proprietary. All rights reserved. Product Codes 22 Memorial Blood Centers Transfusable Blood Product Codes Manufactured at MBC 22 Whole Blood 22 Frozen RBC 22 Non-Leukoreduced RBC 23–24 Leukoreduced RBC 24-27 Apheresis Platelets 27-28 Platelet from Whole Blood 29 Pooled Platelets 29 Plasma 29-30 Memorial Blood Centers Testing Catalog 31 Donor Testing Laboratory 31 Viral Screening, Red Cell Typing, Nucleic Acid Testing 31–39 Quality Assurance 41 Physician Services and Quality and Regulatory Affairs 41 Quarantine, Market Withdrawal, Recall, Inventory Lookback and Recipient Notification 41 If you are notified of a market withdrawal or recall, it is imperative that you: 41 Reporting Adverse Outcomes of Transfusion 41 Communications 42 Customer Service Reports: 42 Quality Control (QC) of Blood Components 43 Serious Outcome of Transfusion Report 43 Suspected Transfusion Transmitted Disease Report 44 Reference Laboratory 45 Request for Antibody Identification and Red Cell Crossmatching 45 Unit Antigen Typing 45 Antibodies in Donors 45 Platelet Crossmatching 45 HLA Matched Platelets 46 Service Fees 46 Request for Reference Lab Testing 47 Guidance for Industry 48-54 Qualifications Letter 55 Memorandum 55 Parentage Testing 56 Common Questions & Answers 56 Why should you choose Memorial Blood Centers? 56 How can I start testing for a parentage dispute? 56 What type of testing is available? 56 At what age are children able to be tested? 56 What type of sample is collected from the individuals tested? 56 How long does the collection take? 56 Is there a difference in accuracy between a blood and buccal swab sample? 57 Are these tests accurate? 57 How long will it take to get results? 57 Will the child and/or mother need to be re-collected if the first man is excluded? 57 Can tests be performed when the parties involved live in different states or countries? 57 If an Alleged Father is deceased can paternity testing still be done? 57 Is the accuracy of a DNA test affected by drug use, illness or disease? 57 Parentage Testing Services 58 Service Fees 58 Rev. June 2015 Table of Contents • Page iii MBC.ORG ©2015 Memorial Blood Centers. Confidential and Proprietary. All rights reserved. Routine Trios (Mother, Child & Alleged Father) 58 Family Studies (Motherless, Fatherless, Grandparents, Siblings, Y-chromosome, etc ) 58 Special Testing 58 Additional Fees 58 Expert Witness 58 Educational Opportunities 59 Department of Training and Education 59 American Association of Blood Banks (AABB) Audioconferences/ American Society for Clinical Pathology (ASCP) Teleconferences 59 Student Rotations 59 Facility Tours 59 Volunteer Opportunities 59 Continuing Education 59 Current Topics and Controversies in Transfusion Medicine 59 Reference Laboratory Workshops 59 School Presentations 60 “My Blood, Your Blood” 60 Technical Advisory Meeting (TAM) 60 Medical Advisory Council 60 Testing Services 61 Thank You 63 Addendum 64 Special Collections 64 Rev. June 2015 Table of Contents • Page iv MBC.ORG ©2015 Memorial Blood Centers. Confidential and Proprietary. All rights reserved. Introduction About this Hospital Resource Guide Overview We invite your comments. Memorial Blood Centers is honored to be your Memorial Blood Centers strives to provide you with healthcare partner. And we are committed to ensuring the best customer service possible and we welcome that you have the resources you need to perform at your thoughts and ideas about this Hospital Resource your best as you provide the essential services that Guide. If there is important information you would save and sustain lives. This Hospital Resource Guide, like to see included or other ways we can effectively provided exclusively to our valued hospital partners, keep you up-to-date on operational changes, please has been created to help streamline the delivery of our feel free to contact us at 651-332-7108 (Metro) or 218- services to you and most effectively support you in 740-1520 (Northland). your work. It is an important reference that details our operating policies, procedures, and practices. This Hospital Resource Guide is provided for the exclusive use of Memorial Blood Centers’ hospital Please keep this resource guide in a convenient place partners. Any other distribution or use is strictly and use it as an easy-to-access tool to help answer prohibited. questions you might have. Additional information also can be quickly accessed at our website: MBC. ORG/Products-and-Testing-Services. In addition, feel free to contact Hospital Services for more information at 651-332-7108 (Metro) or 218-740-1520 (Northland). Updates From time to time, the information contained in this Hospital Resource Guide may change or become outdated. When appropriate, Memorial Blood Centers will issue updates. Please be aware that it is the hospital’s responsibility to ensure it has the most current information and that the updated pages or sections are added and old pages are discarded. If you are unsure if this guide contains the most current updates, please call Hospital Services for clarification or visit our website at MBC.ORG. Rev. June 2015 Introduction • Page 1 MBC.ORG ©2015 Memorial Blood Centers. Confidential and Proprietary. All rights reserved. About Memorial Blood Centers, A Division of Innovative Blood Resources Who we are Memorial Blood Centers has been saving and sustaining lives for over 65 years. A Minnesota-based, independent nonprofit, we supply life-saving blood, state-of-the-art laboratory services, and biomedical expertise to area hospital and clinic partners, national blood centers, biotechnology companies, research institutions, and international clients from Australia to Switzerland. As a mission-driven organization committed to advancing the cause of blood donation and ensuring the health and well-being of all of our citizens, in 2012 Memorial Blood Centers formalized a decade-long partnership with Nebraska Community Blood Bank (NCBB) of Lincoln, NE to form a new blood services organization. Our two community-based non-profits now operate as divisions of the newly formed entity: Innovative Blood Resources. Both are 501(c)(3) not- for-profit, charitable organizations. Each is licensed by the FDA and accredited by AABB and CLIA. While we will continue doing business as (d/b/a) Memorial Blood Centers, all blood products collected by MBC and NCBB and shipped to our hospital partners will be labeled with the Innovative Blood Resources name. Learn more about: Innovative Blood Resources at InnovativeBloodResources.org Memorial Blood Centers at MBC.ORG Nebraska Community Blood Bank at NCBB.ORG Mission | To help save lives by providing blood and biomedical services Rev. June 2015 Introduction • Page 2 MBC.ORG ©2015 Memorial Blood Centers. Confidential and Proprietary. All rights reserved. As a national blood provider with a local focus on Who We Serve community participation to advance our mission of saving lives through blood donation, we service As a division of Innovative Blood Resources, customers with core competencies in production Memorial Blood Centers provides a comprehensive planning, blood utilization management, advanced menu of blood products, laboratory services, and Immunohematology Reference Laboratory services, technical expertise to a diverse client base of over and internationally-recognized transfusion medicine 40 partner hospitals in Minnesota, Nebraska and expertise. Visit our website at MBC.ORG/About-Us/ Wisconsin—from large, multi-unit systems to Service-Area for a current list of hospital partners. government-run Level 1 trauma centers, to tertiary hospitals and rural facilities. Additionally, we serve dozens of laboratory and blood bank customers across the United States, including the Mayo Clinic and the National Marrow Donor Program (Be The Match), and provide blood