User’s Manual © 2002 Zone Labs, Inc. All Rights Reserved. TrueVector, ZoneAlarm, Zone Labs, the Zone Labs logo and Zone Labs Integrity are either registered trademarks or trademarks of Zone Labs, Inc. Cooperative Enforcement and Policy Lifecycle Management are service marks of Zone Labs, Inc. All other trademarks are the property of their respective owners. Zone Labs Inc., 1060 Howard Street, San Francisco, CA 94103. USA. ZoneAlarm Pro 3.0 User’s Manual—Page 2 of 138 © Copyright Zone Labs, Inc. 2002 1 Introduction ................................................................ 9 Welcome to ZoneAlarm Pro 3.0................................................................................... 9 How this guide is organized........................................................................................ 9 2 How ZoneAlarm Pro protects you .......................... 11 Firewall protection...................................................................................................... 11 What’s a firewall? .........................................................................................................11 What are ports?............................................................................................................11 What is a protocol? .......................................................................................................12 How does it work? ........................................................................................................12 What is a Zone? ...........................................................................................................12 How does the firewall use Zones and security levels? .....................................................13 Program Control ......................................................................................................... 14 Why do I need program control?....................................................................................14 Program authentication .................................................................................................14 Program access control.................................................................................................15 Privacy protection....................................................................................................... 15 Cookie control ..............................................................................................................16 Ad blocking ..................................................................................................................16 Mobile Code control ......................................................................................................17 Privacy Advisor.............................................................................................................18 Privacy per program......................................................................................................18 Alerts & Logs............................................................................................................... 18 Controlling the display of alerts ......................................................................................18 Logging security events.................................................................................................19 E-mail protection......................................................................................................... 19 3 Installing ZoneAlarm Pro ........................................ 21 System Requirements................................................................................................ 21 Easy installation.......................................................................................................... 21 Installation screen 1: Choose an install location ..............................................................22 Installation Screen 2: Personal Information .....................................................................22 ZoneAlarm Pro 3.0 User’s Manual—Page 3 of 138 © Copyright Zone Labs, Inc. 2002 Installation Screen 3: Upgrade or clean install?...............................................................23 Installation Screen 4: License Agreement .......................................................................24 Installation screen 5: User survey ..................................................................................25 Installation screen 6: Try or buy dialog ...........................................................................26 Configuration Wizard.................................................................................................. 26 Configuration Wizard 1: Welcome ..................................................................................27 Configuration Wizard 2: Review Privacy settings.............................................................28 Configuration Wizard 3: Review Firewall Alert Settings (Optional) ....................................29 Configuration Wizard 4: Create a password ....................................................................30 Configuration Wizard 5: Configure for ICS ......................................................................31 Configuration Wizard 6: Preconfigure Browser ................................................................32 Configuration Wizard 7: Secure Programs ......................................................................33 Configuration Wizard 8: Congratulations!........................................................................34 4 Using ZoneAlarm Pro .............................................. 35 Setting up..................................................................................................................... 35 Should I change the default security settings? ................................................................35 Should I engage the Internet Lock?................................................................................35 How do I know ZoneAlarm Pro is working? .....................................................................35 What do alerts mean? ...................................................................................................35 How do I set up for my network?....................................................................................35 How do I customize my security?...................................................................................36 Choosing Security Settings....................................................................................... 36 Security and convenience .............................................................................................36 ZoneAlarm Pro default settings ......................................................................................36 Responding to Alerts.................................................................................................. 38 New Network alerts.......................................................................................................39 New Program alerts ......................................................................................................40 Firewall alerts ...............................................................................................................41 Other alerts.................................................................................................................. 43 Repeat Program alert ....................................................................................................43 Server Program alert .....................................................................................................44 Changed Program alert .................................................................................................45 Program Component alert .............................................................................................46 Component Loading alert ..............................................................................................48 MailSafe alert ...............................................................................................................49 ZoneAlarm Pro 3.0 User’s Manual—Page 4 of 138 © Copyright Zone Labs, Inc. 2002 Internet Lock alerts .......................................................................................................51 Blocked Program alerts .................................................................................................52 Investigating changed programs and components................................................ 53 Investigating changed programs ....................................................................................53 Investigating changed components ................................................................................53 Using the Internet Lock and Stop button................................................................. 54 What’s the difference between Stop and Lock?...............................................................54 Turning the lock on and off ............................................................................................54 How do I know the Lock is on? ......................................................................................55 Using the Automatic Internet Lock..................................................................................55 Using your programs with ZoneAlarm Pro.............................................................. 56 Anti-virus software