PASSIONATE • PROFESSIONAL • CARING 2013- ANNUAL REPORT & -2014FINANCIAL STATEMENTS 2 3 Chairman’s Report I am pleased to introduce the Association’s Annual Report and Financial Statements for the financial year ended 31st March 2014. Our development programme continued Every year brings its own challenges and through the year and 30a Russell Hill, we have had to review the management of Purley, was handed over on 28th March our sheltered schemes to reflect changes in 2014. This impressive development consists the way the Government provides funding of seven two-bedroom and four one from its Supporting People budget. These • Caring •Professional 2013-2014 | Passionate & Financial Statements Annual Report | Eldon Housing bedroom flats for families and single people. changes have led to the replacement of Nominations from Croydon Council’s the Managers at these schemes with a waiting list led to these flats being fully dedicated housing and support team, and occupied shortly after handover. we are grateful for tenants’ patience in adapting to the new arrangements. Westdene, our extra care scheme in Chatsworth Road, Croydon, was also Work has commenced on our site at 20-22 handed back to us on 28th March 2014 after Russell Hill, Purley, which will provide 14 remodelling. This saw the replacement of out- one-bedroom flats to be offered to Croydon dated studio flats with spacious one- and two- Council for people leaving supported housing bedroom flats, two of which are specifically who are ready for independent living. designed for wheelchair users, plus the Completion of this scheme will bring our provision of a Dementia unit and upgrades current development programme to an end but to the communal areas and catering kitchen. we will continue to look for ways to strengthen These works have ensured that Westdene, our balance sheet and expand the services we which first opened in 1988, can continue to provide for the residents of our communities. provide modern extra care accommodation for the benefit of residents of Croydon. I am very pleased that we were able to co-opt five new members on to the Board of Management this year, following a recruitment drive. We are fortunate to be able to replace those members who are retiring and also ensure a broad range of skills and experience for the future. David Scott Chairman 04 What our partners say... Eldon Housing continues to work hard with Croydon Council to deliver savings whilst providing an effective, efficient Facilities Management service at Fellows Court Extra Care and Heavers, Addington and Langley Resource Centres through their Homes for the Future (New 4 Old) PFI Project. The Association understands the challenges faced by local authorities in delivering savings and efficiencies, whilst continuing to serve local communities and citizens. The Association’s fresh approach to service delivery is helping the Council to adapt and intelligently evolve for the long term enabling it to become the enterprising Council of the future. By understanding and sharing Croydon’s priorities the Association can develop and adapt to the future organisational demands and challenges that lie ahead.” Integrated Commissioning Unit (Adults) Croydon Council For the last 20 years, Eldon has acted for the Croydon Unitarian HA as Managing Agents responsible for the day to day running of Marten House and its administration and are to be congratulated on their high level of achievement. Not only has the House and garden been maintained to a good standard of upkeep, most importantly the tenancy level of the House has remained high throughout thereby ensuring the financial stability of this small Housing Association over the years. A feature of the service that Eldon provides is tenant support. Marten House is not a care home. It exists to provide ‘sheltered accommodation for the elderly. This being so, the tenants are expected to be independent, and most, if not all, enjoy this knowing also that there will be support should it be needed. This is an important element in the excellent service provided by Eldon. Croydon Unitarian Rev. Jim McClelland Housing Association Limited Chairman Eldon Housing Association’s partnership with East Grinstead Housing Society started in 2003 and we continue to benefit from the expertise and advice from Eldon’s Chief Executive, Elizabeth Rangé and its Finance and HR Teams. The involvement of Eldon has assisted greatly in the smooth running of our scheme, Lingfield Lodge, which is unique in its service provision. EAST GRINSTEAD Patricia Richardson HOUSING SOCIETY LIMITED Chairman Eldon Housing | Annual Report & Financial Statements 2013-2014 | Passionate •Professional • Caring •Professional 2013-2014 | Passionate & Financial Statements Annual Report | Eldon Housing 05 Chief Executive’s Report The Association and more importantly redundant and introducing our own Floating our valued front line staff have pride in Support Service. Having made this change delivering a variety of services to our we were able to tender for part of Croydon customers in a caring and professional way. Council’s new service contract. Unfortunately our tender was unsuccessful which lead to However as with many things legislation our decision to replace the low level support changes and Government cut-backs often requirement with our own alternative services. necessitate changes. During the summer of 2013 the Association This year saw public funding cuts to the recruited a Housing Manager, Carleen Supporting People service which impacted Williamson, who brings experience in upon Registered Providers such as us. delivering and managing support services. The presence of a staff member providing This combined with her safeguarding, solutions to isolation, boredom, safety and risk assessment and tenant involvement • Caring •Professional 2013-2014 | Passionate & Financial Statements Annual Report | Eldon Housing companionship was for many years funded knowledge has strengthened the Head through rents and service charges. This was Office Team considerably changed to be funded by Supporting People The additional recent appointment of a Grants from the Local Authority in 2002 Welfare & Support Officer, Elaine Beveridge, which financed the availability of support has improved the changed support services services to all tenants. and enhanced tenant involvement which With the introduction of personalised has gone a long way to re-establishing the budgets and the drive to empower caring relationship with our tenants individuals to manage their own specific Our Tenant Services Team is now working services the Supporting People Teams towards broadening tenant involvement changed their funding distribution. This with a newly formed tenant lead committee change meant that we could no longer fund and it is hoped this will help to establish an availability service to all our tenants regular popular choice activities plus one through our Scheme Managers. off special events and a greater involvement The result of this change was Local in management service. Authorities, in some areas, decided to Our Board of Management and Staff are outsource the provision of support to committed to providing our tenants with preferred organisations. In the case of the the support to enable them to continue London Borough of Croydon a change to a living independently. Floating Support Service was chosen, which resulted in invitations to external providers to tender for the provision of support services to people in their own homes in the community as well as in sheltered schemes. The Association responded by reviewing our own service delivery in terms of funding availability which Elizabeth Rangé resulted in us taking the difficult Chief Executive decision to make our Scheme Managers 06 Our Schemes The Association’s stock changed during the year to 31st March 2014 with the closure of Allan House, Purley in September 2013, to facilitate re-development, and the opening of our scheme at 30a Russell Hill, Purley in March 2014. 30a Russell Hill, Purley General Needs Accommodation • 4 x 1 Bedroom Flats • 7 x 2 Bedroom Flats Ashdown House, Bletchingley Road, Merstham (managed by a specialist provider) Accommodation for recovering mentally ill • 7 x 1 Bedroom Flats Bardsley Court, Selhurst Road, South Norwood Flexible Care Sheltered Housing Scheme • 3 x Studio Flats • 24 x 1 Bedroom Flats Claremont Court, Selhurst Road, South Norwood Ordinary Sheltered Housing Scheme • 11 x 1 Bedroom Flats • 3 x 2 Bedroom Bungalows • 1 x 2 Bedroom Flat Eldon Housing | Annual Report & Financial Statements 2013-2014 | Passionate •Professional • Caring •Professional 2013-2014 | Passionate & Financial Statements Annual Report | Eldon Housing 07 Coombe Road, Croydon General Needs Accommodation • 4 x 3 Bedroom Flats • 2 x 4 Bedroom Flats Fellows Court, Morland Road, Addiscombe Extra Care Sheltered Housing Scheme • 32 x 1 Bedroom Flats • 8 x 2 Bedroom Flats Eldon Housing | Annual Report & Financial Statements 2013-2014 | Passionate •Professional • Caring •Professional 2013-2014 | Passionate & Financial Statements Annual Report | Eldon Housing Joan Nightingale House, Bolnore Road, Haywards Heath Flexible Care Sheltered Housing Scheme • 21 x Studio Flats • 4 x 1 Bedroom Flats • 1 x 2 Bedroom Flat Garden Court, Park Hill Rise, Croydon Ordinary Sheltered Housing Scheme • 24 x 1 Bedroom Flats • 9 x 1 Bedroom Bungalows Lindsay Court, Eden Road, Croydon Extra Care Sheltered Housing Scheme • 6 x Studio Flats • 23 x 1 Bedroom Flats Westdene, Chatsworth Road, Croydon Extra Care