Sophos Email Appliance User Guide Contents About Your Email Appliance....................................................................................................................1 Email Appliance Features............................................................................................................. 1 The Email Appliance User Interface............................................................................................. 4 Sophos Proactive Monitoring........................................................................................................ 6 Getting Support............................................................................................................................. 6 Getting Started......................................................................................................................................... 8 Mail Routing...................................................................................................................................8 Policy........................................................................................................................................... 11 Quarantine................................................................................................................................... 12 Administrator and User Accounts............................................................................................... 13 Email Appliance Updates............................................................................................................ 14 Clustering.....................................................................................................................................14 Email Appliance Hardware.....................................................................................................................16 Hardware Troubleshooting.......................................................................................................... 16 Replacing an ES5000/8000 Hard Drive......................................................................................16 Replacing an ES5000/8000 Power Supply.................................................................................20 Replacing an ES4000 Hard Drive...............................................................................................22 Replacing an ES4000 Power Supply..........................................................................................25 Dashboard.............................................................................................................................................. 28 Configuration.......................................................................................................................................... 32 Accounts...................................................................................................................................... 32 Policy........................................................................................................................................... 40 System....................................................................................................................................... 155 Routing.......................................................................................................................................198 Network......................................................................................................................................209 Reports................................................................................................................................................. 214 Report Categories..................................................................................................................... 214 Creating and Running Reports................................................................................................. 216 Printing Reports.........................................................................................................................216 Exporting Reports......................................................................................................................216 Adding Trusted Relays from a Report...................................................................................... 217 Search.................................................................................................................................................. 218 Quarantine Search.................................................................................................................... 218 Logs Search.............................................................................................................................. 220 Mail Queues Search..................................................................................................................222 System Status...................................................................................................................................... 225 Mail Flow................................................................................................................................... 225 Quarantine................................................................................................................................. 226 Software.....................................................................................................................................226 Hardware................................................................................................................................... 228 License.......................................................................................................................................229 Using Help............................................................................................................................................230 Searching the Documentation................................................................................................... 230 Using the Table of Contents..................................................................................................... 230 Getting Assistance.....................................................................................................................230 Viewing License/Version Information........................................................................................ 232 Setup and Configuration Guide........................................................................................................... 233 Initial Configuration....................................................................................................................233 Post-Installation Configuration/Integration.................................................................................256 Configuring Ports..................................................................................................................................265 Supported Browsers.............................................................................................................................267 Creating a Custom Web Service for SPX........................................................................................... 268 (2021/01/06) Template Variables.............................................................................................................................. 269 Password Option/Template Variable Mismatches............................................................................... 273 Dialog Box Help................................................................................................................................... 274 Directory Services Groups........................................................................................................ 274 Add Certificate Authorities.........................................................................................................274 Complete CSR...........................................................................................................................275 Add User or Modify User.......................................................................................................... 275 Add Message Attribute..............................................................................................................276 Advanced System Updates.......................................................................................................277 Alias Map Editor........................................................................................................................ 277 Alert Contacts............................................................................................................................ 278 Appliance Support Contact........................................................................................................279 Additional Message Actions...................................................................................................... 279 Additional Policy Example.........................................................................................................281 Advanced Backup Schedule..................................................................................................... 282 Calendar.................................................................................................................................... 282 Certificate Details.....................................................................................................................