Post Games Report Volume 3 Post Games Report Team: Director: David Leather (DCEO) Senior Editor: Belinda White Information & Statistics: James Dobinson Sub Editors: Bob Rutt, Debbie Gallagher, Sonia Stewart, Jane McKeown, Nigel Bodman and Maria Carvath Compilation Assistance: Mike Gouldin A1 Foreword The third volume in the four supporting volumes to the Executive Summary, presents a comprehensive account of functions that support Games Operations. Games Operations includes the areas that enabled the Games to operate effectively and describes the functions that focus on service provision to key clients. These key clients include the Athletes, Team Officials, Technical Officials, Media, VIPs, Key Third Party Stakeholders and Partners, Sponsors, Volunteers, Staff, and Spectators. This volume establishes a basis for understanding Workforce both the recruiting of paid and volunteer staff, Uniforming and corporate dressing, Procurement and Logistics, Rate Card, Look of the Games and City Dressing, Fitout, the Bessemer Street Warehouse that housed the Main Accreditation and Uniform Centre and was the dispatch location for all stored assets. The volume also includes the key service based and statutory requirements of the Games like Health & Safety, Accommodation for staff, Broadcasters/Media, Accreditation, Catering, Cleaning & Waste, Transport, Security including both the Remote Vehicle Search Site and Mag & Bag operations at Sportcity. All Commercial elements of the Games are covered and this volume focuses on Commercial functions that supported Games Operations. Commercial covers the services offered to Sponsors from Sponsor Signage entitlements to Corporate Hospitality, Ticketing, Value in Kind products, Merchandising and Licensing activities, Brand Protection and legal services to support this area. The next major area of the Games Operations section gives a detailed account of Games wide Technology. The Technology section is broken down into a number of sub-sections including support functions, Technical operations infrastructure, telecommunications, systems integration and the overall bespoke applications developed for the Games. The final area covered in Games Operations is the Third Party Involvement section. Manchester 2002 had a close relationship with Manchester City Council (MCC) and through this developed relationships to deliver city focused services to the public and visitors. Key elements of this section include the support given by Greater Manchester Passenger Transport Executive (GMPTE), MCC Operational Services (street and ground maintenance and regeneration works), Transportation Planning from a City perspective and Fire, Health, Ambulance and Police Emergency Services. The appendix to the volume gives further supporting data with particular reference to hotel usage in Manchester, Event Services operations at venues and M2002 trademarks registration. Each section has been colour coded to assist the reader and all acronyms have been listed in full. 2 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 3 A2 List of Contents A Foreword/Contents B4 Commercial A1 Foreword . .2 B4.1 Sponsor Sales, Value-In-Kind and Fundraising . .134 A2 List of Contents . .3 B4.2 Sponsor Services . .138 A3 Acronyms and General Terms . .4 B4.3 Ticketing . .142 B4.4 Merchandising and Licensing . .146 B Functional Area Operations B4.5 Brand Protection . .151 B1 Workforce B4.6 Hospitality (including Sponsor Hospitality Village, B1.1 Human Resources (including Culture, Club Sport, Stadium Corporate Boxes, Recognition and Outplacement) . .8 2002 Club, Gold Club) . .155 B1.2 HQ/Administrative Centres . .12 B1.3 Workforce Planning/Integration and Rostering . .14 B5 Technology B1.4 Volunteer Programme and Venue Crew Operations . .17 B5.1 Technology Operations and Systems Integration . .162 B1.5 Volunteer Centre – Heron House . .29 B5.2 Technology Operations Centre B1.6 Pre-Volunteer Programme . .35 (including Helpdesk) . .168 B1.7 Uniforms . .40 C Third Party Involvement B2 Games Services C1 Regulatory, Enforcement and Powers Group . .174 B2.1 Procurement and Logistics (including Asset C2 Physical Look of the City . .177 Management and Asset Recovery) . .46 C3 Emergency Services . .182 B2.2 Rate Card . .51 C3.1 Greater Manchester Police . .185 B2.3 Look of the Games . .53 C3.2 Greater Manchester County Fire Service . .187 B2.4 Fitout . .58 C3.3 National Health Service . .189 B2.5 Event Services . .61 C3.4 Emergency Planning . .191 B2.6 Venue Communications . .63 C4 Chaplaincy Team . .194 C5 Amateur Radio Station . .196 B3 Operations B3.1 Health and Safety . .68 D Appendices B3.2 Accommodation . .71 D1 Event Services at Venues . .198 B3.3 Accreditation . .73 D2 Event Services Operating Hours . .199 B3.4 Main Uniform and Accreditation Centre, D3 Hotel Accommodation in Manchester . .200 Fitout Centre and Warehouse . .79 D4 VIP Numbers by Client Group . .201 B3.5 Protocol . .81 D5 Trademark Registration Key Dates . .202 B3.6 Host Hotel and VIP Accreditation Centre . .84 B3.7 Catering . .88 B3.8 Cleaning/Waste/Environment . .92 B3.9 Security . .98 B3.10 Remote Vehicle Search Site . .104 B3.11 Sportcity Mag & Bag . .106 B3.12 Transport Operations Overview . .109 B3.13 Fleet Operations – T1, T2, and CGA Fleet . .112 B3.14 Bus Operations – T3, T4 and Sundry . .116 B3.15 Public Transport . .119 B3.16 Arrivals/Departures – Airports and Piccadilly Train Station . .128 B3.17 Venue Transport Operations . .130 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 3 VOLUME 3 A3 Acronyms and General Terms The following are all the acronyms that appear in the report. For a full definition of each acronym please refer to the Glossary of Terms in Volume 1. General Acronyms Acronym Description Section Reference ACC Accommodation Village Volume 2 ACD Automatic Call Distribution Technology Volume 3 ACP Accreditation Check Point Accreditation Volume 3 ACR Accreditation Accreditation Volume 3 A&D Arrivals and Departures Transport Volume 3 AGMA Assoc of Greater Manchester Authorities General Volume 1 ASFGB Amateur Swimming Federation of Great Britain Sport Volume 2 AVM Athlete Venue Meal Catering Volume 2 BBC British Broadcasting Corporation Broadcast Volume 3 BJA British Judo Association Sport Volume 2 BOA British Olympic Association Sport Volume 2 BOH Back of House Venues Volume 2 BSV Bisley Shooting Village Villages Volume 2 BTA British Tourist Authority General Volume 1 CATV Cable Access Television Technology Volume 3 CCCN Contract Change Control Note Finance Volume 1 CCTV Closed Circuit Television Villages Volume 2 CC&W Catering Cleaning and Waste CC&W.