Port of Tórshavn P.O. Box 103 FO-110 Tórshavn Faroe Islands CRUISE TÓRSHAVN Tel +298 311 762 Fax +298 319 059 Cruise Marketing: Mr Annfinn Hjelm Contact e-mail: [email protected] FAROE ISLANDS E-mail: [email protected] www.portoftorshavn.com GReetingS FRom the HARboUR MASTER A new season is approaching and once again the harbour will be buzzing with life. Busy harbour workers mooring ships, enthusiastic tour operators ordering bus drivers around, and cruise ships filled with eager guests, waiting to come ashore. Moments like these, when everything comes together, drive us to do our very best every time a new ship—whether small or large—enters the harbour. This past season, we asked every cruise ship entering Tórshavn to evaluate the services provided by us. The result shows that we are doing quite a good job. We will continue to do our utmost to service you in such a way that your guests will be pleased. Welcome to Tórshavn. 2 / WELcome TO poRT OF TÓRShavn WELcome TO poRT OF TÓRShavn / 3 The NatURAL Choice One of the world’s smallest capitals, Tórshavn are in for a unique experience. Upon docking, is the gateway to the unique and unspoilt passengers are within walking distance of the Faroe Islands. Tórshavn’s central location on city centre. Tórshavn is a very safe destina- the islands allows for easy access to even the tion, and is perfect for walks and for enjoying most remote areas. In fact, Tórshavn is the ac- the unique atmosphere where tradition blends cess point to a network of 17 inhabited islands with internationally acclaimed, avant-garde covering 1,399 sq km and edged by a bewil- art and design. deringly rugged 1,100 km of coastline. When you enter our harbour, you will be met With its key location, northwest of Scotland by experienced local shipping agents, who han- and more or less midway between Norway dle all relevant matters in a professional way. Marina and Iceland, Tórshavn is a fascinating and wel- Marina coming destination perfectly placed to be a The Port of Tórshavn is the only Faroese port -5.0- -5.0- -5.0- ’must see’ port of call on any North Atlantic to be manned 24/7 throughout the year and and transatlantic itinerary. Each year the port has yet to experience a closedown due to bad Ro-Ro hosts upwards of 50 cruise calls with more weather. -130- Ferry Ramp -8.3- -8.0- -198- Slip -8.1- than 45,000 passengers and crew. -82- -8.3- West Harbour -198- East Harbour Tórshavn is home to approximately 20,000 of -8.1- 100 m Ro-Ro the Faroe Islands’ 48,000 inhabitants, who also Ramp share the islands with some 75,000 sheep! -87- -105- -110- -8.3- -7.0- -6.2- The picturesque city is a political and cultur- -4.8- Ice Facility -53- -95- al centre, which, more than 1,100 years ago, -7.8- served as a meeting place and Thing site for -9.3- -60- -420 ancient Vikings. Ro-Ro Ramp -60- What this community lacks in size, it more -9.8- -310- -216- -9.8- -8.8- -9.8- than makes up for in terms of character and charm. From the moment visitors glimpse the traditional grass roof houses, painted in an array of vibrant colours, they know they Tórshavn 4 / WELcome TO poRT OF TÓRShavn WELcome TO poRT OF TÓRShavn / 5 Although Tórshavn may feature as a boutique As a capital, Tórshavn has several interest- port of call on your itinerary, you will discover ing museums, a great variety of modern and that Tórshavn and its surrounding areas have historical sights as well as quality shops, ca- a lot to offer and that your passengers have fés and restaurants. The cosy city centre is a pleasant stay, however short or long. The inviting and tempts visitors to go for a stroll Faroe Islands is a small close-knit island com- or shop for quirky handicraft and wonderful munity and Tórshavn is among the smallest knitwear. Their experiences here will trans- capitals of the world, yet this is also our forte. form the perception of Tórshavn from a bou- Guests usually cherish the ease of travelling, tique port to a marquis port. the short distances to fascinating sights and the breathtaking scenery round every bend. The Information Office, conveniently located From the moment they first perceive the is- in the city centre, is where your passengers lands in the distance, they are already im- may find all the information and help they mersed in the unbelievable experience of the need, before seeing the rest of the town. The Faroe Islands. In this unique and remote place, Information Office also carries souvenirs and your customers will feel they have come to a handicraft, and takes care of tourists’ tax-free haven, where they are welcomed with open shopping refunds. arms and treated like valued guests. We have got very professional, fantastic service. ”We will always remember the Port of Torshavn and we will be more than happy when we will see your Port on our itinerary in the future (Master of M/V Corinthian) ” 6 / WELcome TO poRT OF TÓRShavn WELcome TO poRT OF TÓRShavn / 7 Port NAME Port of TÓrsHAVN More than satisfied with Port ID Number IMO 15773 ”the service provided UN Locator Code FOTHO ” (Master of M/V Queen Victoria) Port Details Position Coordinates 62.00 N 006.46 W Approach Nólsoy Fjord Max LOA No restriction Max Beam No restriction Air Draft Restrictions No restriction Anchorage Suitable for Tendering Available Anchoring Position 61°59’85 & 006° 45’00 Landing Stage Available Yes Quay Height above MHWS Metres (+/- m) 1.70 Quay Height above MLWS Metres (+/- m) 2.00 Arrival / Departure Restrictions no restrictions Berth Number of Berths 1 Name of Berths Molin Type of Fenders Rubber fenders and Yokohama also available Type of Bollards Bean’s 30–150 tonnes Gangway Ships must use own gangways CUStomeR ReviewS Navigation Pilotage Compulsory Yes – If anchored, pilotage is not compulsory Tugs Available Tugs Compulsory No This past season, we conducted a survey, Service CUstoMer satisfaction SURVEY where all cruise ships were asked to evalu- Fresh water Yes ate the services provided by the Port of Tórs- Bunkers Yes 6,0 havn. Typically, the questionnaire was sent to 5,5 Stores Yes the chief purser, who was asked to rate the Waste Handling 5,0 quality of the services provided from very Garbage Removal Yes 4,5 good to very poor. The services provided in- Sludge Collection Yes 4,0 clude fresh water, garbage handling, pilotage, Grey Water / Sewage Collection Yes 3,5 supplies, mooring, sludge, security and other Security 3,0 services. Port Facility ISPS Compliant Yes 2,5 Shore Side Security personnel Available at request 2,0 The return rate was 66.6% and the average Luggage X-Ray Facilities Not available Metal Detector Archways Not available 1,5 score was a staggering 5.7 out of 6 points Security Divers Available at request 1,0 possible. Even though we are proud of this 0,0 score, we will strive to continually improve Other our standards. Lowering Lifeboats Drills / Work Allowed Fresh water Mooring Hot Work Allowed Garbage handling Sludge/waste oil Painting Allowed Pilot Security Keep up the good work Supplies Other services Transportation ”(Master of M/V Marco Polo) ” Distance to City Centre 800 metres Distance to Terminal 500 metres Distance to Airport 47 km Means of Transport Available Shuttle bus, taxi, city bus, intercity bus Excursion Services Several well reputed providers Tax-Free Shopping Yes. Refunds given at the tourist information office 8 / WELcome TO poRT OF TÓRShavn WELcome TO poRT OF TÓRShavn / 9 Coastal Villages: Viking Ruins and a Rune Stone (Kvívík / Sandavágur) Departing by coach from the harbour, we journey along Kaldbak fjord, catching glimpses of wandering sheep and cascading waterfalls. We visit the picturesque village of Kvívík and an old Viking farmstead. In the village of Sandavágur on Vágar, inside the charming village church, BUT TheRE IS Even we will find a rune stone dating back to ca. 1200. We return via the mountain road to enjoy unparalleled views of majestic fjords and distant islands and pause above MORE TO the FARoe ISLandS Tórshavn for a photo-stop before wending back to the harbour and the ship. THAN ITS CapitaL Duration: 3 hrs 30 min. Total driving distance: 79 km The Port of Tórshavn also cooperates with lo- cal excursion providers, who always do their Geology and Stunning Views utmost to fulfil your customer needs—whether (Hiking to the Streymoy Sill & Leynar) you want wildlife experiences, outdoor activi- Departing by coach from the harbour, we ascend to ties or inspiring visits to great museums. Ex- about 200 m above sea level and begin our amazing amples of popular tour itineraries are shown cross- country trek, overlooking a charming mountain on the opposite page. tarn situated 258 m above sea level. At a height of 280 m above the sea, surrounded by miniature tarns and craggy outcroppings, we pause literally on top of the columnar basalt of the Streymoy Sill. We return to Tórshavn along the mountain road, enjoying exceptional panoramas of fjords and distant islands. Duration: 4 hours. Total distances: hike 2.5 km; driving 56 km. Total elevation gain: 75 m. A Boat Tour to Dramatic Sea Cliffs & Grottoes at Vestmanna We depart by coach from the harbour and drive along the fjords to Vestmanna where we board a boat for an un- forgettable journey, sailing along towering cliffs with the many nesting birds and into the grottoes for a fantastic experience.