1. Table of Contents 1. Software Install and General Configuration Flow Diagram ..................................................... 4 2. Before You Install ..................................................................................................................... 5 3. Pre Installation Check List ........................................................................................................ 6 4. Upgrading CompleteView ........................................................................................................ 7 4.1. Upgrading from CompleteView 3.x to 4.x ................................................................................................ 7 4.1.1. Upgrading CompleteView 3.x to CompleteView 4 32-bit ............................................................... 7 4.1.2. Upgrading CompleteView 3.x to CompleteView 4 64 bit, USB key ............................................... 8 4.1.3. Upgrading CompleteView 3.x to CompleteView 4 64 bit, software key ....................................... 10 4.2. Upgrade Note, CompleteView 4.3 .......................................................................................................... 11 5. Installation ............................................................................................................................... 12 5.1. Analog Video Card, Driver Installation ................................................................................................. 16 6. Obtaining Your Virtual License Key ...................................................................................... 18 7. Accessing CompleteView Server Configuration .................................................................... 20 7.1. Startup Wizard........................................................................................................................................ 20 7.2. Manual Setup.......................................................................................................................................... 21 8. Setup a Volume ....................................................................................................................... 22 9. Setup an IP camera .................................................................................................................. 24 10. Setup a New User in Server Configuration ............................................................................. 26 11. Setup a Recording Schedule.................................................................................................... 28 12. Accessing CompleteView Client Configuration ..................................................................... 29 13. Add a Server to Client Configuration ..................................................................................... 30 14. Setup a New User in Client Configuration ............................................................................. 31 15. Setup a View Layout ............................................................................................................... 33 16. Setup a Map View ................................................................................................................... 35 17. Appendix A: Configuring Windows Firewall Exceptions for CompleteView ....................... 38 17.1. Configuration of Windows Firewall on Windows 7 ........................................................................... 38 17.2. Configuration of Windows Firewall on Windows Server 2012 ........................................................... 42 18. Appendix B: Change Internet Explorer settings for CompleteView Web Client ................... 45 18.1. Configuring for Web Client access on Windows 7 using Internet Explorer v8 or v9........................... 45 18.2. For users of Windows 7 32 Bit edition ............................................................................................... 46 18.3. For users of Windows 7 64 Bit edition ............................................................................................... 47 18.4. Configuring for Web Client access on Windows Server 2012 using Internet Explorer v8 or v9 ....... 48 19. Appendix C: Software Guidelines and Best Practices ............................................................ 51 20. Additional Resources .............................................................................................................. 53 Technical Support can be reached Monday through Friday, 8AM to 6PM CST at 512-617-4802 or by email at [email protected]. CompleteView Quick Start Guide Page 3 1. Software Install and General Configuration Flow Diagram Server Configuration (1) Client Configuration (2) Install CompleteView software Add CompleteView server(s) to open Server Configuration client configuration Create and configure volumes & if needed configure archive volumes Add users and groups to the client / import Active Directory Add and configure cameras IMPORTANT: Video Client Create view layouts accounts must match the Configure serial ports* CompleteView Server accounts. Add and configure maps Create Users/Groups or import from Active Directory Configure Sequence, Auto Configure motion zones* Sequence, and Auto Full screen* Add and configure alarms* Save the client configuration to the Configuration Server - (if a Configuration Server is being used) Configure audio* Enable embedded web server* Save and Exit Create recording schedule(s) *Optional configuration steps CompleteView Quick Start Guide Page 4 2. Before You Install Make sure the target computer meets or exceeds CompleteView’s minimum system requirements. CompleteView Client Applications 64 bit CompleteView Server Applications Operating Systems:, Systems with IP only or Gen II analog capture card configuration: Windows 7, Professional or Windows 7 Professional 64 Bit Ultimate, or later. Windows Server 2012 R2 Essentials (or Standard) 64 Bit Core 2 Duo 2.0 Ghz or higher All Servers must have the following: 2 GB RAM or higher . Microsoft DirectX 9.0c or later Video Card w/ 256 MB RAM . or higher Minimum of 2 GB system Memory . Graphics Card with at least 256 MB RAM 10/100/1000 Ethernet Controller 1. Note: Server hardware requirements vary based on the cameras used and recording configuration. Please use the Salient Design Tool to calculate specific server requirements or contact Salient Systems Engineers at 512- 617-4800. Note: Webcams and non-Salient video capture boards can interfere with the operation of CompleteView server applications. It is suggested that CompleteView server applications be installed on a computer without that hardware, or any webcams or video capture devices be removed from the system prior to installation. Note: It is recommended, but not required, that CompleteView be installed on a computer with a ‘clean’ operating system installation. Other software packages, especially video management/editing applications or video capture device drivers, can interfere with the operation of CompleteView. Note: If you intend to use the web version of the client application, a browser compatible with Microsoft’s Silverlight 5.x or later is required. CompleteView Quick Start Guide Page 5 3. Pre Installation Check List Note: Users upgrading from any v3.x CompleteView installation will need to enter a CompleteView v4 feature key prior to upgrading. Users upgrading from CompleteView 4.0 to 4.1 will require a feature key prior to upgrading. Please contact Salient Support to obtain the feature key. Verify all cameras that will be managed by CompleteView are listed on the CompleteView Supported Cameras list. If running CompleteView in a Virtual Server environment, where automatic software failover will be configured, ensure you have a USB over Ethernet device to attach the USB licensing keys to. Note: If you will be running CompleteView in a Virtual Server environment where automatic failover will not be configured, you will need to contact Salient Support for a software licensing key after installation. Check the original system design to verify the target system has enough processing capacity and storage space to support: o The number of cameras that will be recording to the system o The intended camera recording frame rate o The intended compression type o The intended recording resolution If using analog PTZ cameras ensure that the target system is equipped with available serial port(s). If it is not, make sure you have a USB to serial adaptor. In either case you may also need a RS232 to RS485 adaptor depending on your camera make/model. CompleteView Quick Start Guide Page 6 4. Upgrading CompleteView 4.1. Upgrading from CompleteView 3.x to 4.x Upgrading from CompleteView 3.x to v4 requires a CompleteView 4.0 license key. For customers of Salient’s Yearly Upgrade Plan (YUP) a 4.0 license key can be obtained by contacting Salient Systems Technical Support at 512-617-4802 or [email protected]. CompleteView 4.0 comes in both 32 bit and 64 bit versions. There are special considerations for customers switching from 32 bit to 64 bit installations. The 64 bit version of CompleteView does not support Salient’s Fusion 4 video capture cards. If considering an upgrade to 64 bit CompleteView, ensure your CompleteView server records only IP cameras and analog cameras connected to encoders. 64 bit CompleteView also does not support cameras using the Immervision lens or Agent VI video analytics. Please ensure these are not used in your existing 32 bit CompleteView server installation prior