2019Annual Review Contents Contents Contents 04 Members’ list 06 Chairman’s message 08 Director General and CEO’s message 10 Industry story 16 Safety 22 Security 24 Regulation and taxation 30 Infrastructure 36 Environment 2 3 40 Cargo 46 Passenger experience 52 Financial services 56 About IATA IATA Annual Review 2019 Annual Review IATA Alexandre de Juniac Director General & CEO International Air Transport Association Annual Review 2019 75th Annual General Meeting, Seoul, June 2019 IATA Annual Review 2019 Annual Review IATA Note: Unless specified otherwise, all dollar ($) figures refer to US dollars (US$). Members’ list Members’ Members’ list Members’ M S V W Mahan Air S7 Airlines Vietjet Wamos Air Malaysia Airlines Safair Vietnam Airlines WDL Aviation Members’ list Malindo Air SAS Virgin Atlantic WestJet A Asiana Airlines Corsair International Mandarin Airlines SATA Air Acores Virgin Australia White Airways Atlantic Airways Croatia Airlines I Martinair Cargo Saudi Arabian Airlines Vistara Wideroe Adria Airways Atlas Air Cubana MasAir SaudiGulf Airlines Volaris Aegean Airlines AtlasGlobal Cyprus Airways Iberia Mauritania Airlines SCAT Airlines Volotea X Aer Lingus Austral Czech Airlines Icelandair International SF Airlines Vueling Aero Republica Austrian Interjet MEA Shandong Airlines Xiamen Airlines Aeroflot Avianca D Iran Air MIAT Mongolian Airlines Shanghai Airlines XL Airways France Aerolineas Argentinas Avianca Brasil Iran Airtour Airline Mistral Air Shenzhen Airlines Aeromexico Avianca Costa Rica Delta Air Lines Iran Aseman Airlines MNG Airlines Sichuan Airlines Africa World Airlines Avianca Ecuador DHL Air Israir Montenegro Airlines Silk Way West Airlines Aigle Azur Avianca Peru DHL Aviation Myanmar Airways SilkAir Air Algerie Azerbaijan Airlines J International Singapore Airlines Air Arabia Azores Airlines E SKY Airline New Members Air Astana Azul Brazilian Airlines Japan Airlines N Smartavia Air Austral Eastar Jet Jazeera Airways Solomon Airlines IATA’s membership continues to grow. Air Baltic B Egyptair Jeju Air NCA Nippon Cargo Airlines Somon Air Air Botswana El Al Jet Airways Neos South African Airways Between June 2017 and May 2018, Air Burkina Bahamasair Emirates Jet Lite India Nesma Airlines South African Express 13 airlines joined IATA’s ranks, from all Air Cairo Bangkok Airways Ethiopian Airlines JetBlue Nile Air Airways parts of the globe and representing a Air Caledonie Batik Air Etihad Airways Jin Air Nordwind Airlines SpiceJet multitude of business models. Air Canada Belavia Belarusian Airlines EuroAtlantic Airways Jordan Aviation Nouvelair SriLankan Airlines Air Caraibes BH Air European Air Transport Juneyao Airlines SunExpress In Africa, Congo Airways, the flag 4 Air China Biman Bangladesh Airlines Eurowings O Suparna Airlines carrier of the Democratic Republic 5 Air Corsica Binter Canarias EVA Air Surinam Airways K of Congo, applied for and gained Air Dolomiti Blue Air Evelop Airlines Okay Airways SWISS Air Europa Blue Panorama Kenya Airways Olympic Air Syrianair membership. Air France BoA Boliviana de Aviacion Kish Air Oman Air F Asia-Pacific and North Asia boasts Air India Braathens Regional Aviation KLM Onur Air T Air Italy British Airways FedEx Express Korean Air Overland Airways seven new members. Fuzhou Airlines, Air Koryo Brussels Airlines Fiji Airways Kunming Airlines TAAG Angola Airlines Kunming Airlines and Urumqi Air Air Macau Bulgaria Air Finnair Kuwait Airways P TACA are passenger-focused airlines. Air Madagascar flybe TACV Cabo Verde Airlines Hong Kong Air Cargo, meanwhile, Air Malta C flydubai L Pegas Fly Tame concentrates on the cargo market. Air Mauritius FlyEgypt Pegasus Airlines TAP Portugal Thai Smile, a wholly-owned subsidiary Air Moldova CAL Cargo Airlines Freebird Airlines LAM PGA Portugalia Airlines TAROM of Thai Airways, flies regional routes Air Namibia Camair-Co Fuzhou Airlines Lao Airlines Philippine Airlines Tassili Airlines out of Bangkok, Spice Jet from India, Air New Zealand Cambodia Angkor Air LATAM Airlines Argentina PIA Pakistan International Thai Airways International and Solomon Airlines, the national Air Niugini Capital Airlines G LATAM Airlines Brasil Airlines Thai Lion Air Air Nostrum Cargojet Airways LATAM Airlines Colombia Precision Air Thai Smile carrier of the Solomon Islands, make Air Peace Cargolux Garuda Indonesia LATAM Airlines Ecuador Tianjin Airlines up the remainder of Asia-Pacific’s latest IATA members. Air Serbia Caribbean Airlines Georgian Airways LATAM Airlines Group Q TUIfly Air Seychelles Carpatair Germania Flug AG LATAM Airlines Paraguay Tunisair Air Tahiti Cathay Dragon GOL Linhas Aereas LATAM Airlines Peru Qantas Turkish Airlines In Europe there were four new IATA Air Tahiti Nui Cathay Pacific Gulf Air LATAM Cargo Brasil Qatar Airways T’way Air members. Air Dolomiti, part of the Air Transat Cayman Airways GX Airlines LATAM Cargo Chile Lufthansa Group, accompanied Air Vanuatu China Airlines LIAT Airlines R U Cyprus Airways, Germania Flug AG, AirBridgeCargo Airlines China Cargo Airlines H Loong Air and XL Airways France in joining. Aircalin China Eastern LOT Polish Airlines Ravn Alaska Ukraine International Airlines Airlink China Express Airlines Hahn Air Lucky Air Rossiya Airlines UNI AIR Alaska Airlines China Postal Airlines Hainan Airlines Lufthansa Royal Air Maroc United Airlines Ravn Alaska, a US-based airline 2019 Annual Review IATA Alitalia China Southern Airlines Hawaiian Airlines Lufthansa Cargo Royal Brunei UPS Airlines that specializes in serving smaller Allied Air CityJet Hebei Airlines Lufthansa CityLine Royal Jordanian Ural Airlines communities in its home state of AlMasria Universal Airlines Comair Hi Fly Luxair RwandAir Urumqi Air Alaska, also became an IATA member. American Airlines Condor Hong Kong Air Cargo UTair ANA Congo Airways Hong Kong Airlines Uzbekistan Airways Arik Air Copa Airlines Hong Kong Express Airways IATA Annual Review 2019 Annual Review IATA Arkia Israeli Airlines Corendon Airlines H.E. Akbar Al Baker, Chair, IATA Board of Governors & CEO Qatar Airways & CEO Qatar of Governors Board IATA Chair, H.E. Akbar Al Baker, There is growing pressure on the environmental performance of aviation IATA Board Of Governors 2018–2019 and the industry must continue to do CHAIR OF THE BOARD María José ALSO SERVED all it can. But people who shun aviation Akbar Al Baker Hidalgo Gutiérrez (To June 2018) Chief Executive Officer Chief Executive Officer Safwat Musallam Future air travel must be or who think aviation should be taxed QATAR AIRWAYS AIR EUROPA Chairman and Chief don’t realize what an economic collapse Executive Officer would happen. Aviation supports 65 MEMBERS Rupert Hogg EGYPTAIR million jobs and $2.7 trillion in global Ahmed Adel Chief Executive Officer effortless and sustainable Chairman and Chief CATHAY PACIFIC (To October 2018) GDP. Without this unique means of Executive Officer Franck Terner transportation, people will not be able H.E. Akbar Al Baker, Chair, IATA Board EGYPTAIR HOLDING CO Harry Hohmeister Chief Executive Officer to cross the world to do business, to (representing EGYPTAIR) Chairman AIR FRANCE of Governors & CEO Qatar Airways boost local economies, or to meet AUSTRIAN AIRLINES their loved ones. Yuji Akasaka (To November 2018) President Alan Joyce Tan Wangeng JAPAN AIRLINES Chief Executive Officer President and Chief What were your top priorities An effortless travel experience will be It is important to the future of our Do governments fully appreciate QANTAS Executive Officer as IATA Chairman? so important going forward. Travelers industry and to the future of our the contribution of aviation? Saleh N. Al Jasser CHINA SOUTHERN are becoming tired of overregulation, children and grandchildren that Director General Liu Shaoyong AIRLINES It was to represent, lead, and serve our the endless processing they must there is enough investment by Governments are using aviation as a SAUDI ARABIAN Chairman AIRLINES CHINA EASTERN (To March 2019) industry with strength and humility. suffer, and the laborious security aircraft manufacturers, engine cash cow. For example, they collect AIRLINES David Bronczek checks. Let me be clear, I don’t blame manufacturers, and other supply taxes for the environment but what Enrique Cueto President and Chief IATA plays a very important part in our the authorities for these thorough chain partners to produce equipment do they do with the money? Nobody Chief Executive Officer Sebastian Mikosz Operating Officer industry. As a crucial instrument for processes when our world is passing that promotes sustainability and knows. If governments were really LATAM AIRLINES Group Managing FEDEX CORPORATION Director and CEO airlines, it is important that members, through a very difficult time. But the makes our industry more efficient. serious about the environment, they German Efromovich KENYA AIRWAYS (To March 2019) governments, and the general public industry, through IATA, can speak would comply with the international Chairman Naresh Goyal H.E. Akbar Al Baker, Chair, IATA Board of Governors & CEO Qatar Airways & CEO Qatar of Governors Board IATA Chair, H.E. Akbar Al Baker, perceive IATA in the right way. This is in one voice and help authorities agreements that they sign. Instead, AVIANCA Pham Ngoc Minh Chairman not just a rubber stamp organization. and regulators achieve our shared they hit aviation with so-called green Chairman JET AIRWAYS But we’ve started the process to security goals, while improving the taxes to meet general budgetary Pieter Elbers VIETNAM AIRLINES President