Table of Contents 1. Strategy and Analysis......................................................................................................................................................................................................1/193 CEO Statement GRI 1.1...........................................................................................................................................................................................1/193 Key Impacts, Risks, Opportunities GRI 1.2.............................................................................................................................................................3/193 2. Organizational Profile.....................................................................................................................................................................................................5/193 Name GRI 2.1...........................................................................................................................................................................................................5/193 Primary Brands, Services GRI 2.2...........................................................................................................................................................................6/193 Operational Structure GRI 2.3..................................................................................................................................................................................7/193 Headquarters GRI 2.4...............................................................................................................................................................................................9/193 Countries of Operation GRI 2.5.............................................................................................................................................................................10/193 Legal Form GRI 2.6...............................................................................................................................................................................................11/193 Markets Served GRI 2.7.........................................................................................................................................................................................12/193 Scale of Organization GRI 2.8...............................................................................................................................................................................14/193 Significant Changes GRI 2.9..................................................................................................................................................................................15/193 Awards Received GRI 2.10....................................................................................................................................................................................16/193 3. Report Parameters........................................................................................................................................................................................................17/193 Report Profile.........................................................................................................................................................................................................17/193 Reporting Period GRI 3.1................................................................................................................................................................................17/193 Previous Report GRI 3.2..................................................................................................................................................................................18/193 Reporting Cycle GRI 3.3.................................................................................................................................................................................19/193 Contact Point GRI 3.4......................................................................................................................................................................................20/193 Report Scope and Boundary...................................................................................................................................................................................21/193 Define Report Content GRI 3.5.......................................................................................................................................................................21/193 Boundary of Report GRI 3.6............................................................................................................................................................................22/193 Limit on Report Scope GRI 3.7.......................................................................................................................................................................23/193 Basis for Reporting GRI 3.8............................................................................................................................................................................24/193 Data Measurement & Calculations GRI 3.9....................................................................................................................................................25/193 Restatements GRI 3.10....................................................................................................................................................................................26/193 Changes from Previous GRI 3.11....................................................................................................................................................................27/193 GRI Content Index GRI 3.12...........................................................................................................................................................................28/193 Assurance...............................................................................................................................................................................................................29/193 Assurances Practices GRI 3.13........................................................................................................................................................................29/193 Table of Contents 4. Governance, Commitments, and Engagement...........................................................................................................................................................30/193 Governance.............................................................................................................................................................................................................30/193 Structure, Committees GRI 4.1........................................................................................................................................................................30/193 Chair/CEO Separation GRI 4.2.......................................................................................................................................................................32/193 Board Members GRI 4.3..................................................................................................................................................................................33/193 Communicate with Board GRI 4.4..................................................................................................................................................................34/193 Compensation Linkage GRI 4.5......................................................................................................................................................................35/193 Conflicts of Interest GRI 4.6............................................................................................................................................................................36/193 Board Qualifications GRI 4.7..........................................................................................................................................................................37/193 Economic, Environmental, Social Values GRI 4.8.........................................................................................................................................38/193 Economic, Environmental, Social Oversight GRI 4.9.....................................................................................................................................39/193 Board Evaluation GRI 4.10.............................................................................................................................................................................40/193 Commitments to External Initiatives......................................................................................................................................................................41/193 Precautionary Approach GRI 4.11...................................................................................................................................................................41/193 Principles Endorsed GRI 4.12.........................................................................................................................................................................42/193