Issue 1/2021 The KEBA magazine Growth demands Success stories agile structures from the field KEBA: one strong brand, Smartphone as door opener three strong businesses & cash dispenser LzO & KEBA: 15-year partnership 02 In this issue Foreword 03 Foreword 03 Growth demands agile structures Future-oriented restructuring 04 New clout for the KEBA Group KEBA and Corona Growth 06 What has changed? Self-service security requires an holistic approach 08 ATM blow-ups, cybercrime and related issues demands KEBA Live Dialogue 10 Brings banking solutions to company offices or home offices agile Without self-service terminals, 11 the walk to the bank counter is unavoidable New addition to the evo family structures 12 KePlus D10 from the evo series VR Bank Fulda eG 14 The latest technology meets network expertise One anniversary after another! KEBA is pleased with the company’s strong growth over Restructuring business areas is not the only new devel- 16 15-year partnership of LzO and KEBA the last decade, not only in sales and number of employ- opment at KEBA. Our In Trend magazine also has a new ees but also in solutions portfolio and different market are- and improved look. In this issue we are pleased to present Erste Bank und Sparkassen as. To further these favorable developments and the com- our brand new In Trend design, which features a modern 18 Smartphone as door opener and cash dispenser pany’s agile, customer-oriented approach, KEBA is now layout and improved readability. What remains unchanged placing greater focus on its business segments. More on are the exciting interviews and customer reports with a Novum in Poland Cash withdrawal and deposit without touch KEBA's restructuring is following on the next two pages. strong innovative spirit, which you will certainly find in this 20 issue of the magazine. The issue also describes an overall Energy automation For KEBA's banking division, the restructuring means in- approach to security and contains a follow-up report on 22 Electromobility – an industry in the fast lane tegration into the “Handover Automation” business divi- our KEBA Live Dialogue, which brings a trade fair feeling sion. At its core, this business division offers handover to many offices and home offices. Another special high- Logistics automation solutions that build a bridge between the physical and light is the presentation of our new KePlus D10 commu- Top 3 postal organizations rely on KePol parcel lockers 23 digital worlds. In addition to our banking automation solu- nications and digital terminal, which combines a lot of in- tions such as self-service cash recyclers, account service novative technology in addition to account services and terminals and access and foyer management systems, fits perfectly into the design philosophy of the evo series. this business division also includes automation solutions from our subsidiary KEMAS as well as lottery and logistics We wish you gain valuable insights automation solutions. The latter enable the contactless while reading the issue! handover of parcels or goods, for example. By bundling Media owner and publisher: KEBA AG, 4041 Linz, Gewerbepark Urfahr, Phone: +43 732 7090-0, these business-related areas into the Handover Automa- [email protected] Editors: Rahel Böhm, Korinna Aschauer, Harald Kirchtag, David Starzer, Sibel Temiz, tion business division, we can better utilize synergies and Werner Hentscholek, Stefan Lanzinger; Images: Florian Stöllinger, Gregor Hartl, © Erste Bank / Daniel offer more customized solutions for our customers. Hinterramskogler, Patrick Jacobi, Adobe Stock, Freepik; Graphics: Claudia Huemer; This magazine was printed in a climate-neutral manner. 04 Company Company 05 New clout for the KEBA Group “In an increasingly digitalized world, linking physical objects with digital business processes represents a critical determinant of Utilizing synergies success for process efficiency and customer satisfaction. We have set ourselves the goal through future-oriented of providing you with novel and innovative handover solutions that help you restructuring embrace this trend.” Jürgen Kusper, CEO Handover Automation KEBA has seen strong growth over the last 10 years. In that time sales have almost quadrupled and the company now has around 1,800 employees. The three business divisions of the KEBA Handover Automation As of October 2020, each business division has a strong While KEBA has steadily improved its solutions portfolio, Group: leadership team that represents them externally. The technological strength and market presence as an auto- Handover Automation is the business division that Handover Automation business division is now operation- mation expert, the company has also massively expand- • Industrial Automation KEBA's Bank Automation will be assigned to in the future. ally managed by: ed its internationalization strategy. KEBA currently has • Handover Automation It comprises all handover solutions that link the physical 25 subsidiaries operating in 15 countries. This allows our • Energy Automation world with the digital one. These solutions enable the se- Jürgen Kusper, CEO Handover Automation agile teams of experts to operate in close proximity to our cure transfer of banknotes, coins and account statements Elena Ionescu-Turda, CSO Handover Automation customers and provide them with optimal support. With as well as providing intelligent access and foyer manage- production sites in Austria, Germany, the Netherlands and ment. All logistics automation solutions that offer easy and China, KEBA is strongly positioned to support our cus- and robots. The solutions range from operation and con- contactless handover of parcels or goods and controlled “The aim of the restructuring is to strengthen our tomers on a local level. trol to safety engineering and drive technology. access to shared objects are also integrated in this busi- innovative power for our customers and partners ness division. and focus even more on the needs of our markets. Maintaining close contact with you - our customers, sup- We want to make a significant contribution to pliers and partners - and a deep understanding of your They are used, for instance, in postal and logistics com- Energy Automation society by fulfilling our mission: KEBA technologies specific industries and challenges have always been as panies, car dealerships, the judiciary and the healthcare help people make their personal and working important to KEBA as offering industry-optimized solu- Energy Automation is one of the pioneers and premium sector. The German company KEMAS is part of this busi- lives easier.” tions. In connection with this noticeable growth, the com- providers in the sector of smart charging solutions for ness division, as are KEBA's lottery solutions. pany is now positioning itself in three strong business are- electric vehicles. These solutions can be used not only Elena Ionescu-Turda, CSO as that will all continue to operate under the strong brand to charge electric cars safely and reliably, but also to Gerhard Luftensteiner, CEO of KEBA AG, on the restruc- Handover Automation of KEBA. interconnect them with various systems through the wide turing: “With the bundling of our businesses and the fu- range of interfaces they offer. ture-oriented restructuring of the KEBA Group, we want to continue to drive our growth in the coming years and Industrial Automation You can read more about the first climate-neutral charg- build on the successes of recent years together with our ing station on page 22. This business area also focuses customers.” Industrial Automation comprises all automation solu- on heating controls for heat pumps as well as biomass tions made of hardware and software for machines heating systems. 06 Trending topic Trending topic 07 In the light of recent events Proof KEBA and Corona – of Concept Remote integration of a KEBA cash recycler from the evo series. You can what has changed? find insights into digital commissioning here: Since 2016, we have worked as an agile organization and are familiar with the VUCA world. The sheer amount of VUCA that came with Corona did surprise, but everything we learned helped us to take the next step in mastering the challenges. Webinars instead of customer visits well as installed the required software. Keys were load- ed into the EPP (Encrypting Pin Pad), money was loaded Lockdowns and travel restrictions made visiting custom- into the cassettes, and the recycler was successfully put ers almost impossible. Our team for German cooperative into operation. After three days, we had the result we had banks was hit particularly hard because they were building hoped for – although unfortunately we never got to visit their market, which meant constantly acquiring new cus- TietoEVRY and Trondheim! VUCA World: tomers. Instead of interrupting their wave of success, they A world that quickly created webinars to explain our solutions and their changes ever benefits, and to address the questions of each customer Innovative protection for our faster, while individually. cash recycler users growing ever more complex Since then, over 300 customers have visited KEBA in ap- During the first lockdown, an innovation team had already and unpredict- proximately 30 webinars and learned about the benefits begun thinking about how to protect the users of our able. of our products via video. equipment from infection. They decided to view Corona as an opportunity and began their investigation. A contact-free proof of concept In the fall, KEBA began offering the Antimicrobial Coating Kit, which is specifically designed for self-service devices. We wanted to integrate an evo cash recycler into the (for KEBA devices treated with this coating disinfect them- KEBA) new software environment in a three-day sprint selves overnight 12 months long, without requiring daily Through the crisis as a KEBA employee teams. Organizing and getting the job done! Personally, with our Scandinavian partner TietoEVRY, recording the spraying with vast amounts of alcohol and a great deal corona was more of a subtle predator: suffering through knowledge gained. This proof of concept was intended of effort.