DOING THE RIGHT THING Pret A Manger’s 2020 Environment Social & Governance Report CONTENTS About this Report 3 A Message from Pano 4 2020 Highlights 5 1.0 Our Story 1.1 Friends with a Mission 7 1.2 Pioneering First Steps 9 1.3 Next Steps 10 2.0 Our Impact 2.1 Happy Teams, Happy Customers 12 2.2 Amazing Standards Every Day 16 2.3 Never Standing Still 21 3.0 Our Governance 3.1 Meet the Team 25 3.2 Listening & Learning 26 3.3 Living our Values 27 ABOUT THIS REPORT Welcome to Pret’s 2020 Environment, Social and Governance (ESG) report. We are proud to share our journey with you, and are committed to publishing future reports in order to track our progress over the years to come. Unless otherwise noted, this report covers data and activities for calendar year 2020. The content covers the parts of our business over which we have operational control and does not include joint ventures, franchised or outsourced operations, except where noted. Selected data and information on our global supply chain activities are also included. All data is correct as of 31 December 2020, unless otherwise indicated. Pret A Manger’s 2020 Environment, Social & Governance Report 3 A MESSAGE FROM PANO Welcome to Pret’s 2020 Environment, Social that these channels will lead to new ways for & Governance report. The year 2020 will be customers to discover Pret. remembered for many reasons, and at Pret it will be remembered as a year of change at a The Pret Foundation also celebrated 25 years scale that we have never seen before. of supporting the homeless this year. As our shops and depots needed to close at short Our business faced the most challenging year notice in 2020, our shop teams and The Pret in our history, which forced us to make some Foundation team worked hand in hand to tough decisions. We had to say goodbye to ensure food did not go to waste and as much thousands of Pret Team Members, with some as possible went to those who needed it most. of our shops closing permanently and many continuing to trade under reduced hours and As we navigate this new landscape, we will lower footfall. I continue to be hugely grateful always look to our values to help guide our to everyone at Pret who has played a part in decision making. Thank you to all our Team helping us get through such a difficult time. Members and customers who are on this journey with us, and we look forward to We also had to dramatically adapt our keeping the joy of Pret going in 2021 and the business to the new way of living and years to come. working, selling Pret products in new formats and new locations. From our first products Best wishes, sold in the grocery aisle to our ground- breaking Pret Coffee Subscription, we hope Pano Christou Chief Executive Officer Pret A Manger’s 2020 Environment, Social & Governance Report 4 2020 HIGHLIGHTS The year 2020 was not business as usual for Pret and our values have helped guide our decision making in these unprecedented times. We are incredibly proud of our team’s ability to mobilise and find ways to support our communities during the events of 2020. CELEBRATING HELPING THOSE GIVING LEADING VEGAN REDUCING TRANSPARENT THE PRET IN NEED BACK INITIATIVES WASTE REPORTING FOUNDATION Globally we Over Alternative milks Over To reach our donated over options became plastic goals, 25 we are now £0.6 £1.5 YEAR ANNUALLY 7.3 MILLION FREE MILLION MILLION for our customers anniversary of PUBLISHING of discounts given in the UK, FR & US worth of stock The Pret Foundation items from our to health care donated from our our packaging Pret shops workers globally warehouses when footprint shops temporarily closed Pret A Manger’s 2020 Environment, Social & Governance Report 5 1.0 OUR STORY Pret A Manger’s 2020 Environment, Social & Governance Report 6 1.1 FRIENDS WITH A MISSION In the mid-1980s, mobile phones were massive, Madonna was huge and queues for lunch were often long… Most sandwich shops for time-poor city workers in London were low-quality and poorly managed. Service standards were hit and miss, staff unengaged and the quality of ingredients varied immensely. Fed up with this, Julian Metcalfe and Sinclair Beecham started Pret A Manger to make the food they craved but couldn’t find. They opened the very first Pret at 75B Victoria Street, London in 1986 with a promise of simple, delicious food served by friendly, motivated staff. This was the beginning of a sandwich revolution. More than 30 years later, that passion is true today and it will still be true tomorrow. Menus of freshly made food full of delicious flavours. Coffee that’s always organic and crafted with care. Everything made and served by incredibly hardworking, energetic teams that create the special ‘Pret Buzz’. We have been on quite a journey since then with over 7,000 Team Members freshly preparing food for 506 company-owned shops supported by staff members in our support centres in London, Paris, Hong Kong and New York. Additionally we have 42 shops operated by franchise partners across the UK, France, US, Denmark, UAE, Germany, Switzerland and Singapore (with a further 5 non-converted shops from the 2019 EAT acquisition). Pret A Manger’s 2020 Environment, Social & Governance Report 7 PRET'S MILESTONES 2016 Our little veggie experiment 2008 pops up ...little did we know, we'd have 10 Veggie 2019 Pret's open across the The Pret House country in the first 2000 opens, aiming to five years! provide safe and Our first New York 2006 lifts off in the UK, affordable housing shop opens with The Pret Charity Run offering jobs and for individuals 2020 1986 surplus food donations starts – our very own support to those who on the Rising Star Our first Environment, Our first shop in to City Harvest fleet of vans delivering are experiencing 2012 Programme. Social and Governance Victoria opens our unsold food homelessness or at Shops achieve Report is published to hostels, shelters risk of becoming and charities all homeless. over London We're back! 1995 2015 2020 2001 2007 ZERO Since 2015, we have Our French shops joined Our first shop in First front of house to landfill sourced renewable the renewable energy The Pret Foundation is set Hong Kong opens recycling bins installed in London electricity for all of our club in 2020. Pret managed shops in 2018 up with the aim to alleviate with surplus in our shops. This means that our poverty in the UK food donated the UK. Our reusable cup discount launches in kitchens, in addition to charities to being run by our like Feeding the UK and then goes global passionate team Hong Kong members, are powered by wind, solar and 2012 hydroelectric energy Our first shop in France opens with any surplus food being donated to charities like Secours Populaire and Restos Du Coeur. Pret A Manger’s 2020 Environment, Social & Governance Report 8 1.2 PIONEERING FIRST STEPS Ever since Pret opened the doors of its very first shop in Victoria, London, we have been giving away our unsold food to the homeless every day. What started out as just a handful of sandwiches has now grown to over 7 million food items donated globally in 2020. It wasn’t called sustainability then, we called it good sense. This led to our pioneering approach of preparing freshly made food for our customers every day, with the day’s unsold food being delivered to hostels and charities supporting the homeless. In 2020, The Pret Foundation also celebrated a landmark anniversary of 25 years as a charity with the aim to help alleviate poverty, hunger and homelessness. Here is an overview of the impact made in partnership with our customers, teams and charitable The Pret Foundation became an officially registered partners across all of our markets from charity in 1995 to ensure that this good practice became New York to Hong Kong. part of Pret’s DNA. With the aim to alleviate poverty, Find out more about the team’s hunger and homelessness, The Pret Foundation now incredible work on our website. operates in all our international markets. It ensures as much unsold Pret food as possible is donated daily to Watch video here local communities and charities in need. It also offers financial grants to charities tackling homelessness and poverty across all Pret markets. In the UK, The Pret Foundation also runs The Rising Stars programme, which provides jobs in local Pret shops to those without a home address or with a criminal record. Throughout this report we will highlight how The Pret Foundation and our teams collaborated more than ever before to ensure that food from both our shops and depots could go to those in need throughout 2020. Pret A Manger’s 2020 Environment, Social & Governance Report 9 1.3 NEXT STEPS In 2020, the global reset in activity has also shown that our air can be cleaner, that our environments can recover, and that communities can improve when we challenge our assumptions on what is business as usual. Our first Environment, Social & Governance report, which covered our operations through 2019, outlined our approach to keeping people and our environment at the heart of Pret. In 2020, the material issues remained the same but with a greater call to action given the impact of the global pandemic on our communities, environment and business.