Tennessee Department of Health HIV/STD Prevention Programs Internet and Text Messaging Policies and Procedures 2019 1 Table of Contents INTRODUCTION ...................................................................................................................................... 5 Objectives ..................................................................................................................................................................................... 5 Compatibility with Tennessee Department of Health Policies ................................................................................ 5 COMPUTER SECURITY .......................................................................................................................... 6 Policies .......................................................................................................................................................................................... 6 Confidentiality & Ethics .......................................................................................................................................................... 6 INTERNET-BASED PARTNER SERVICES (IPS) .............................................................................. 7 Staffing .......................................................................................................................................................................................... 7 Training ........................................................................................................................................................................................ 7 Supervision ................................................................................................................................................................................. 8 Before You Begin ....................................................................................................................................................................... 9 Access to Sexually Explicit Online Sites ............................................................................................................................ 9 Understanding Online Communities ................................................................................................................................. 9 Cultural Competency ............................................................................................................................................................ 10 Working in Online Venues .................................................................................................................................................. 10 WHEN TO INITIATE IPS ..................................................................................................................... 11 Roles and Responsibilities.................................................................................................................................................. 11 The Initiating DIS Will:................................................................................................................................................................................ 11 The Supervisor Will: ................................................................................................................................................................................. 111 The IPS DIS Will: ............................................................................................................................................................................................ 11 IPS Documentation Requirements .................................................................................................................................. 12 Data Entry into PRISM .......................................................................................................................................................... 12 Original Patient (OP) Interview ........................................................................................................................................ 13 Initiating Contact.................................................................................................................................................................... 13 E-mail Types .................................................................................................................................................................................................. 13 2 Email IPN ......................................................................................................................................................................................................... 14 Third Party Sites ......................................................................................................................................................................................... 15 Joining Online Sites to Conduct IPS .................................................................................................................................................. 15 Terms of Service .......................................................................................................................................................................................... 16 Frequently Asked Questions ................................................................................................................................................................ 16 Creating Profiles ......................................................................................................................................................................................... 16 Email Format ......................................................................................................................................................................... 188 Miscellaneous Email Communications .......................................................................................................................... 19 CHAT AND INSTANT MESSAGING ................................................................................................... 20 What is a group? .......................................................................................................................................................................................... 20 Making Contact through in a group ................................................................................................................................................. 21 PARTNER NOTIFICATION THROUGH TEXT MESSAGING (TXTPN) ..................................... 21 What is Text Messaging? ........................................................................................................................................................................ 21 How to Access Text services .............................................................................................................................................................. 211 How to Conduct txtPN ............................................................................................................................................................................. 22 Receiving Responses ............................................................................................................................................................................. 222 Documentation ............................................................................................................................................................................................ 23 CASE FOLLOW-UP AND CONTACT TRACING ............................................................................ 233 IPS Patient Follow-up ............................................................................................................................................................................ 233 IPS Evaluation ............................................................................................................................................................................................ 233 Out of Jurisdiction Considerations ................................................................................................................................................... 24 Summary.......................................................................................................................................................................................................... 24 Appendix A - IPS Internet Use and Technology Agreement ......... ……………Error! Bookmark not defined.25 Appendix B - Employee Confidentiality Statement .................................................................................................. 28 3 Appendix C - Internet -based Partner Services Interview Format ................................................................... 300 Appendix D - Sample Emails for IPN ........................................................................................................................... 311 Partner Notification Email 1 ................................................................................................................................................................. 311 Partner Notification Email 2 ................................................................................................................................................................. 322