6 It’s in the mail! 16 The Iron Lady 22 magnifi cent maine 28 Tower Power The man who changed Margaret Thatcher Land of lobsters France’s symbol the way we shop set a bold course and lighthouses of defi ance CONNECTING TO INDUSTRY OUT OF THIS WORLD THE 1,000 OR SO SATELLITES CURRENTLY CIRCLING THE EARTH ARE VITAL TO COMMUNICATIONS, NAVIGATION, WEATHER FORECASTING, INTELLIGENCE AND DEFENSE SUMMER 2013 ASIA/PACIFIC – WINTER 2013 Made for the OIl & Gas Industry Application: The transfer of water, brine, water-based chemicals, water-based acids, and gelatenous proppant slurry used at hydraulic fracturing sites. 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By Douglas Birch 15 FACTS & FiGURES Trash Talk and More... 16 iROn AnD METTLE Margaret Thatcher boldly steered 21 THE DiXOn DRiLLER her nation on a new course. By Alan Feiler 32 DiXOn SPOTLiGHT Solutions That Sell 22 MAGniFiCEnT MAinE The land of lobsters and lighthouses has 34 KEEPinG iT SAFE activities and landscapes for every taste. Just Say No By Paul E. Kandarian 36 HEALTH & FiTnESS 28 TOwER POwER Keeping Your Skin Healthy Built as a gateway to the 1889 World’s Fair, inVEnTiOnS the Eiffel Tower was a symbol of defi ance. 38 One Slippery Character By Eugene Finerman www.dixonva lve.co m s u mm e r 2013 4 BOss 3 summer 2013 ASiA/PACiFiC – winter 2013 Publisher Dixon Valve & Coupling Company editor Sue De Pasquale editorial Board Richard L. Goodall, CeO, dixon Bob Grace, President, dixon Taylor Goodall, Vice President, distribution, dixon Scott Jones, Vice President, Sales & Marketing, dixon Hazen Arnold, Vice President, dixon Mark Vansant, Vice President, dixon Joseph Dawson, Marketing Manager Bill Harr, global Marketing director Karen R. Hurless, advertising & Communications Manager editorial & design Clipper City Media director of Custom Media Jeni Mann art director Leading with intent Cortney Geare Please submit address changes and This issue’s feature article on Margaret thatcher quotes a line from a recent requests for new subscriptions to: Clipper City Custom Media movie on her life: “we must stand on principle—or we will not stand at all.” Attn: Adrienne Gieszl it was always very clear to thatcher’s supporters, as well as her detractors, 11459 Cronhill Drive, Suite A Owings Mills, MD 21117 where she stood and what her intent was. 888-257-8558 Fax: 410-902-2338 it has been my experience that good leaders have clearly stated Boss is produced three times a year by dixon intentions—whether they are articulating the values of their organization or Valve & Coupling Company and Clipper City Custom Media. the acceptance of advertis- providing operational direction. ing does not constitute endorsement of the Recently, i traveled with a group of 25 dixon employees to spend a day at products or services by dixon Valve & Coupling Company. the publisher reserves the right to the gettysburg battlefields. Under the guidance of a professor from the U.S. reject any advertisement that is not in keeping with the standing or policies of dixon Valve & army war College, we studied the leadership lessons learned from the Battle of Coupling Company. Copyright 2013, all rights reserved. Reproduction of any part of Boss gettysburg. together we discussed and analyzed communication, strategy, without written permission is prohibited. tactics, logistics and—perhaps most important—the key role of the Dixon Valve & Coupling Company commander’s intent. 800 High Street Chestertown, MD 21620 Our day in gettysburg made two things clear to me: a good leader must take 877-963-4966 Fax: 800-283-4966 the time to listen and gather all the necessary facts. then that leader must act www.dixonvalve.com decisively, ensuring that employees throughout the organization understand the Email questions or comments about BOSS to: decision and how best to move forward. [email protected] JOin US! thanks for reading, Cover photo: NAsA 4 BOss 4 s u mm e r 2013 BUILDING CHARACTER/ A Home Run for the History Books Though Western Oregon senior of whom ran home in a celebratory Sara Tuchlsky often dreamed of what it fashion. Sara, in her excitement, overran Mallory ran over to the umpires would be like to hit her first home run, first base. When she turned quickly to and to Western’s coach. “Excuse me,” she never imagined it would end with go back, her right knee gave out. Sara Mallory interrupted, “would it be OK if the opposing team carrying her around went down in agony. we carried her around and she touched the bases. Her home run almost didn’t Sara was clearly injured and unable each bag?” Though surprised, they said become a reality, except for the sports- to walk on her own. Her coaches and yes. Mallory and teammate Liz Wallace manship of Central Washington players teammates were trying to decide what to promptly picked Sara up, gingerly letting Mallory Holtman and Liz Wallace. do—if the Western Oregon trainers, her left foot down to touch each of the Sara’s home run came in the second coaches or teammates touched Sara or bases to get her home run. inning of the second game of a double helped her up, she would be out. If they This act of sportsmanship header between the two teams. At stake substituted a pinch-runner for Sara, her contributed to Central’s loss. Still, there that weekend was a bid to the NCAA’s home run would be counted as a were no regrets or angry words from Division II playoffs. Central Washington two-run single. Mallory’s teammates. They all agreed— needed to win the second game to keep Central Washington player Mallory helping the opponent was the right its postseason dreams alive. Holtman was also a senior. She quickly thing to do. When Sara hit the home run, there realized that for Sara’s home run to was a girl on second and third, both count Central was going to have to help. Reprinted from www.values.com No ferrules or clamps needed! Introducing NEW/RN2Q¿WWLQJVZLWK*+7 7KHUH¶VDQHDVLHUZD\WRRXW¿W \RXU*+WKUHDGQHHGVZLWK SXVKRQVW\OHKRVH Made in the USA Features: HDV\DWWDFKLQJMXVWSXVKRQKRVH XVHQRIHUUXOHVRUFODPSV DYDLODEOHLQòǫDQGôKRVHVKDQNVL]HV DOOVL]HVLQVWRFNDQGUHDG\WREHVKLSSHG mustEHXVHGZLWKSXVKRQVW\OHKRVH Material: PDFKLQHGEUDVV Dixon Brass &KHVWQXW$YH:HVWPRQW,/SKI[ GL[RQEUDVVFRPFXVWRPHUVHUYLFH877.963.4966 s u mm e r 2013 4 BOss 5 PROFILE/By maria BlackBurn It’s in the Mail Aaron Montgomery Ward pioneered the mail order catalog, forever changing the way we shop > Point. Click. Buy. Aaron Montgomery Ward Online shopping is as easy as it is was born in Chatham, New Jersey, prevalent. More than 85 percent of the on February 17, 1843. Ward was world’s online population has used 9 years old when his large family the Internet to make a purchase, and moved to Niles, Michigan. Five it seems consumers are using their years later he started working as smartphones and tablets to shop an apprentice to help support his wherever they can. A November 2012 family. In his memoirs Ward recalls Harris Interactive poll found that more earning a quarter per day at his first than 38 million Americans admit to job operating a cutting machine shopping while on the toilet; some at a barrel stave factory. His pay 9 million people said they secretly increased to 30 cents a day when shopped during a business meeting. he moved on to stacking brick Whether we’re talking at a kiln. about Amazon or Zappos, the Ward’s career in retail began offered in the Montgomery Ward $256 billion-a-year e-commerce in St. Joseph, Michigan, where he catalog grew to 10,000—everything industry has Aaron Montgomery worked in a shoe store. He soon became from clothing and household goods to Ward to thank. With the debut of the a clerk in a general store for a salary barbed wire, saddles and even steam Montgomery Ward mail order catalog of $6 per month plus board. Within engines, according to the Chicago in 1872, the creator of the world’s first three years his skills as a salesman Historical Society. large mail order house pioneered were recognized with a promotion to Ward promised—and delivered— the concept that one could shop head clerk and general manager—and excellent customer service. And without setting foot in a store. a salary boost to $100 per month his catalog copy, which he wrote or (about $1,850 today). reviewed himself, was clever. A copy of In 1865, Ward moved to Chicago, the 1895 Montgomery Ward catalog at that time the center of the wholesale featured more than 600 pages of items dry goods industry, and soon took ranging from a $200 piano to Madame a job at the dry goods wholesaler Field, Foy’s improved corset to an 18-karat Palmer & Leiter, which became gold wedding band for only $5.