Fall 2013 Fall 2013 Edition THE TORONTO MANAGER Page 2 In this issue… President’s Message...2 PRESIDENT’S Adapting to New Realities...4 Living the Brand...6 MESSAGE Social Media...7 Stop Telling Me My Culture is Important...8 Phil Russo, FCGA, C.Mgr., P.Mgr., FICIA, O.M.C. Congratulations to our members who recently President, CIM Toronto Branch received new designations...11 Welcome to our new Toronto Branch I am pleased to report that the CIM 2013 71st National conference in London was a Members...11 huge success! I would like to sincerely thank the London branch conference Path to Professional Manager for CGAs...13 committee for staging an exceptional and well organized conference. The venue, speakers and entertainment were first-rate. Networking ..14 The Toronto branch received the President's Award and the John H. Brace Award CIM/CICAM Equalivencies...15 for the largest increase in membership. Basic Question Stress...16 I would like to congratulate Toronto branch member Matthew Jelavic on becom- The Importance of Technology in times of ing the new National President. I would also like to congratulate new National Trouble...17 Directors Nicole Hamilton (Winnipeg branch) and Nancy Lockman (Ottawa branch). Finish Your Presentation...18 I would like to thank the following 4 Toronto branch members who ran for a CIM 2013 National Conference...19 National Director position: Rafail Veli, Legesse Gebeyehou, Sheila Proteau and Land Your Dream Job...22 Vidya Gautam. A total of 8 people ran for National Director positions. Overall, it was a very positive conference. Good luck to Matthew and his new National Hidden Job Market...24 Council. Do You Suck at the Say...25 On Friday June 7, 2013, Rex Murphy, Canadian broadcaster and commentator, was the Management Direct Portal Information...27 keynote breakfast speaker at the 71st Annual Conference of the Canadian Institute of Management (CIM) hosted by the London Branch at the Four Points Sheraton hotel, June Are You Asking The Right Questions...29 6 to 8, 2013. The Leader Within...30 Mr. Murphy addressed a crowd of approximately 200 guests, made up of delegates and the Self Mutilation...31 local business community to kick off the conference, and began a day of professional How Should Sales Managers Distribute B2B development. The day continued with four outstanding speakers, presenting topics of Sales Assignments...32 interest to today’s business leaders and managers. What to Do When Your Business Stalls...33 The event completed with Mr. Murphy receiving the prestigious F.CIM designation from the Canadian Institute of Management. The CIM presents its Honorary Fellowship Editor’s Notebook—We Remember...35 designation to individuals who have become leaders in their field, at both a local and national level. Mr. Murphy received certificate 1942, and was very deserving and touched with the honour. The CIM is the only national organization in Canada to designate management professionals. Rex Murphy was born and raised in Newfoundland. He is seen regularly on the CBC’s The National, writes a weekly column for the National Post and hosts Cross Canada Check-up, Canada’s only national open–line radio program. “Rex Murphy is a trusted journalist and respected opinion leader who has been providing readers and listeners with his profound insights, and sometimes stinging commentary, into Canadian political and social issues for many years. His thought provoking views get people talking and his presentation kept them entertained. We were very pleased that he came to London to address our conference delegates,” said Christine Hulan, Past-President of the London Branch and Chairperson of the Conference Planning Committee. Cover Photo By Tony Volpentesta Continued on Page 3. Fall 2013 Edition THE TORONTO MANAGER Page 3 The Toronto Manager is published by the Toronto Branch of the Canadian Institute of Management Suite 310 2175 Sheppard Avenue E. Toronto, Ontario M2J1W8 Telephone: 416-491-1577 Fax: 416-491-1670 Email: [email protected] Website: www.cim.ca President Phil Russo accepts two CIM National Awards. CIM Vision Statement The Canadian Institute of Management is recognized as the premier provider of excellence in management development. CIM Mission Statement To lead in the delivery of quality programs which will promote the continuous education and professional growth of our members. L-R: President Phil Russo, Social Commentator & Editorialist Rex Murphy, and Anisur Rahman. President’s Message continued from Page 2. The Canadian Institute of Management, established in 1942, is Canada’s senior management association. Celebrating its 71st anniversary in 2013, CIM has provided professional development and certification to thousands of managers and grants several well-recognized ANNUAL DUES professional and academic qualifications. REMINDER UPCOMING EVENTS If you have not already done so, please forward your Please refer to the CIM Toronto webpage for membership dues payment to news on upcoming events - the CIM National office in Barrie in order to retain your http:/cim.ca/branches/Toronto/events professional membership. Fall 2013 Edition THE TORONTO MANAGER Page 4 Adapting to New Realities R. Douglas Williamson CIM Toronto Adaptation is the basis for all forms of human survival. It is the willingness, Board of Directors ability and confidence to adjust to circumstances as they change, and to allow other tools and senses to guide us when conditions shift and our existing reper- toire is no longer sufficient or relevant. So it is in business. When conditions PRESIDENT change, we need to alter the methods, mindsets attitudes and behaviours we use Phil Russo, FCGA, C.Mgr,, FICIA, in order to make better sense of the environment around us. We must then adjust P.Mgr., O.M.C. our course or risk sailing straight onto the rocky reef hidden by the thick wall of VICE-PRESIDENT, fog which surrounds business today. PROGRAM &MARKETING Legesse Gebeyehou, FICIA, P.Mgr., C.I.M., Throughout history, the truly great leaders have known when and how to adapt or Dip.IM., C.Mgr. pivot when the situation and the context change. They seem to have a sixth sense and know exactly the right moment at which to abandon what is no longer work- TREASURER ing and comfortably embrace new tools more suited to the conditions they find Thong Minh Tran, C.I.M., P.Mgr., C.Mgr., themselves in. It is part experience, part intuition and part luck, but successfully FIPFM, FICIA, LIFA. identifying and then navigating these crucial inflection points is the responsibility DIRECTOR OF PROGRAM of leaders. The average leader can perhaps do a respectable enough job when Shanaz Karimullah, CGA, P.Mgr., H.B.Com. conditions are normal, but it takes an exceptional leader to navigate confidently in uncertain, uncharted and turbulent waters. DIRECTOR OF P.Mgr. Peter Boos, MCE, B.A., FCIP, FRM, P.Mgr., It seems as though dangerous, pivotal moments of transformational change have C.Mgr., C.I.M. been presenting themselves with increasing frequency in recent years. The more interconnected global economy, rapid technological advances and constantly DIRECTOR OF EDUCATION evolving social, political and demographic changes have all come together to Rafail Veli. F.C.I.S., A.C.I.S., P.Adm., P.Mgr., C.Mgr., CMC., M.B.A., B.Sc., LL.B (Hons)., alter the once reliable maps we used to guide us in the post-WWII period. The LL.M. (Merit). question that should concern and even haunt us all is why, in the face of these changes, so many leaders, organizations and nations have not been brave enough, DIRECTOR OF MEMBERSHIP vigilant enough or just plain smart enough to switch tack from what may have Afolabi Oguntade, B.Sc., M.SC., MBA, FCSI, been right and relevant in one set of circumstances to a new course, better suited C.Mgr., C.I.M., AICB, STI, MTI, PMP, SSGB. to the changing conditions of the future. DIRECTOR OF NEWSLETTER Canada is a country of great wealth, whether measured in terms of our ample Wesley Spence, C.I.M. natural resources, our outstanding agricultural good fortune or our abundant DIRECTOR OF MARKETING maritime gifts. We who live here have been granted easy fortune in a world Legesse Gebeyehou, FICIA, P.Mgr., C.I.M., where many are far less privileged and less well endowed than we are. In the old Dip.IM., C.Mgr. economy, Canada’s physical assets were a source of unique economic value creation and placed us in demand as an exporter of products sought by others to DIRECTOR-AT-LARGE feed their people and fuel their own economies. Canada was a good partner with Sheila Proteau, P.Mgr. whom to trade. We were reasonable, respected and fair. We had no natural enemies or historical foes and, as a result, we were regularly called upon to be a ADVISORS peacekeeper in situations where others were not so welcome or trusted. Peter Horlock, C.I.M., P.Mgr., PE. Joan Milne, P.Mgr., C.Mgr. Larry Richman, C.I.M., P.Mgr., P.Eng. Slowly, our international role and relevance has diminished as Canada has stepped back from not only its traditional role as a recognized and well-regarded ADMINISTRATOR international peacekeeper but also as a primary source of traditional raw material Beth Mckenzie exports. Unfortunately, this happened at about the same time the global economy has matured to a point where goods, services and intellectual capital have replaced wheat, ore, fish and other natural resources as the primary engines of economic prosperity. Continued on Page 5 Fall 2013 Edition THE TORONTO MANAGER Page 5 Adapting to New Realities Continued from Page 4 It appears Canada has gone from being a virile, confident, fit and enthusiastic teenager to a much slower moving, tentative, overweight, middle aged adult in a relatively short period of only 50 years.