Mount Logan Lodge We are committed to providing you with a safe and comfortable lodging environment while you’re working with Suncor. This information package is designed to assist our guests enjoy their stay by providing information on Mount Logan Lodge. If you have additional questions, please visit the front desk. We hope you enjoy your stay at Mount Logan Lodge. Operated by Fast facts Address LSD 01,02,07, 08 Sec25-TWP096-Rge11 W4 Bank machines ATM is located in the lobby, and various locations throughout the core building. Dining room hours Breakfast: 0400 - 0830 Dinner: 0400-2100 Bag Up Room – 24/7 Beverages and snacks – Available 24/7 Front desk hours Open: 0400-2300. Internet All rooms are equipped with wired and wireless high-speed internet at no charge. Lost and Found For the lost and found, please see the front desk. Numbers Front desk: 780-790-2400 Security office: 780-791-8378 Suncor emergency line: 780-742-2111 or 9-1-1 from any landline Security gate: 780-793-8100 Telephones There are phones located in each room and throughout the Core Building. A calling card is required for all out-of-town calls. Website http://sunlink.suncor.com/logan Mount Logan Updated January 2019 Operated by Lodge overview Arrival Comments If this is your first time at Mount Logan: Comments can be presented in writing to the lodge’s front • You will need to check in at the front desk. desk or security office, and will be responded to in a timely • All guests must sign an Accommodation Rules & manner. If you have an urgent concern, please call the front Regulations & Drug Interdiction Procedure form. You desk at 780-790-2400 or the security office at are only required to sign this once a year. This can be 780-791-8378. completed on-line prior to arrival, please see: • https://sunlink.suncor.com/lodging/policies_guidelines Going on leave / luggage storage • The front desk staff will program your Suncor ID badge with access to the Core Building and your assigned Each guest is permitted to store a maximum of one bag room. This access will automatically expire on check- weighing no more than 50 lb.at the lodge. Trash/plastic out day. bags are not accepted in storage. Maximum storage is 30 days. If you are a returning guest at Mount Logan: • Room assignment will be posted on the bulletin board Room Access Card next to the front desk - you will be identified by your Suncor ID badge. Your badge is your room access card. If you get locked out • On your check-in day, your Suncor ID badge will be of your room, please go to the security office and an officer automatically programed enabling you to access the will escort you to your room. You will need to show photo lodge amenities and your guest room. Unless you identification to the officer at your room if you do not have it require additional assistance, you are not required to with you. go to the front desk to check in if you are a returning guest. Room access cards are to be used by the registered guests • Guests need to complete an Accommodation Rules & only. Do not provide your access card to any unauthorized Regulations & Drug Interdiction Procedure form each person for the purpose of using the lodge. year. If your form has expired or will expire within two weeks, your badge ID will not be posted on the bulletin board and you must go to the front desk. Please Smoking policy complete the on-line consent form prior to arrival. In accordance with the Regional Municipality of Wood Check-in time for dayshift is 1500, nightshift is 0900. Guest Buffalo Smoke-Free Bylaw, all common areas at Suncor room assignments are based on lodge availability; any lodges including the recreation centre, hallways and the special needs or requests should be directed through your dining room are designated non-smoking. Smoking is only travel coordinator before arrival. Guests are asked to permitted outside in the designated areas. Failure to comply confirm their check-out date, as well as day or night shift will result in disciplinary actions, up to and including lodge assignment. Any discrepancy in length of stay must be or site bans. directed to your travel coordinator. Mt. Logan Lodge is a self-checkout lodge. All rooms are equipped with a sensitive smoke detector. Tampering with smoke detectors is a federal offense and puts the safety of other guests at risk and may result in disciplinary actions, up to and including lodge or site bans. Mount Logan Updated January 2019 Operated by Dining When you leave Mt. Logan is a self-checkout lodge. Check-out times: • 0700. for day shift • 1800. for night shift If any items are left behind that you no longer need, please ensure they are in a garbage can, or labelled as garbage. Please do not leave site without checking out at the front desk so that Birch River Site Services (BRSS) can maintain an accurate record of current guests in case of an emergency. Mount Logan Updated January 2019 Operated by Dining Dining Dining and Lunch Room Code of Conduct At Mount Logan Lodge, Suncor ensures that every guest receives a customized dining experience to suit their needs. Our food stations and rotating options can include Asian, The following Code of Conduct is in place to create a Mexican, or Italian inspired meals, as well as traditional comfortable and enjoyable dining experience for all guests. comfort food right off the grill. • Cell phone use is not permitted in the dining facility at any time. Dining room stations include: • Plastic food containers and backpacks are not permitted • Fresh – Alternating freshly prepared menu inside the dining room. • Slice – Pizza and Italian selections • No food can be removed from the dining room. • Chop – Grilled options • You are not permitted to wear coveralls/overalls, • Zen – Asian inspired headwear, sleeveless shirts, dirty work boots, and • Sip – Hot and cold beverages winter jackets; entry will be refused. • Sweet – Desserts and treats • If you have any specific dietary request, please speak to the chef or food service manager. Guests can return to the stations as often as desired. Our main line is self-serve, allowing guests to control their own portion sizes, ensuring they can get the meal size they want while reducing food waste. All outdoor clothing must be removed before entering the dining area. There are also vegetarian options available at every meal. A certified chef plans and prepares all meals, posting daily menus outside the entrance to the dining room. Mount Logan Updated January 2019 Operated by Amenities Boots-off facility • Do not use the Internet for illegal downloading, copying, sharing, or where the violation of any copyright laws may occur. The lodge is our home; we require that all guests and visitors entering the lodge remove their boots and outdoor • Do not post, send or forward material that could be footwear. There are a boot room and lockers available for seen as obscene, offensive, libelous, defamatory, guests to store their footwear. Please bring indoor footwear harassing, illegal or unethical. with you to site. • Avoid websites that contain tasteless, obscene, insensitive, racist, political, sexist or hateful material. Sexual, ethnic and racial harassment is strictly Boot lockers prohibited. • If you accidentally connect with a website that promotes illegal activities, or contains sexually explicit, There is a boot locker room at the entrance of the lodge. racist, violent, or other potentially offensive material, Guests are required to use these lockers throughout their you are required to immediately disconnect from that stay to store their boots. Please make sure to remove your site. personal items before you check out. Laundry Housekeeping Washing machines and dryers are available in each wing. We take pride in our lodges. The lodge and rooms are Complimentary laundry detergent and dryer sheets are cleaned on a regular schedule. available. Housekeeping activities include: • In the lodge rooms, weekly linen and towel change, and mid-week refresh Maintenance • In the lodge core, daily cleaning of the public washrooms and laundry facilities. Maintenance will address issues ranging from burnt out light bulbs to broken furniture. Please visit the front desk If you are working the night shift, please use the Night Shift between the hours of 0400 and 2300 to complete a door hanger to let housekeeping know you don’t wish to be maintenance request form to report any maintenance disturbed. For your safety: Do Not Disturb rooms are concerns in your room. Between the hours of 2300 and checked daily after noon. 0530 there is a maintenance log located at the front desk that guests can use to report maintenance concerns. To allow for cleaning, please ensure your room is kept tidy. All maintenance concerns are checked daily and will be addressed in a timely manner. Depending on the nature of the concern, some requests may require a longer period of Internet access / use time to resolve. We appreciate your patience. Wired and wireless internet is available in every room. The password for wireless access is located in your room. We ask that guests adhere to the following guidelines for Internet use while staying at the lodge: Mount Logan Updated January 2019 Operated by Amenities Nicholby’s • Video game area • Indoor ice rink (coming soon) Nicolby’s is located in the lobby of Mt. Logan Lodge. • Outdoor basketball court It offers basic snacks, reading materials, and hygiene • Baseball diamond products. • Soccer pitch • Sports equipment can be signed out at the multi- Cash, Interac debit, and credit cards are accepted.