Volume 6 Issue 2 2018 The Journal of Student Affairs in Africa (JSAA) is an independent, peer‑reviewed, multi‑disciplinary, open‑access academic journal that publishes scholarly research and reflective discussions about the theory and practice of student affairs in Africa. Student well-being and quality services Editorial 6 Issue 2 2018 Journal in Africa Volume of Student Affairs Towards Student Well‑being and Quality Services in Student Affairs in Africa Thierry M. Luescher, Birgit Schreiber & Teboho Moja Research articles Students’ Attitudes and Perceptions on Xenophobia: A Study of a University in Durban Olubunmi Damilola Akande, Hilary Jephat Musarurwa & Sylvia Blanche Kaye Psychological Health and Optimism amongst Unemployed Graduates in Zimbabwe Julia Mutambara, Tinashe R. Makanyanga & Pilot Mudhovozi First‑Year College Students’ Emotional Intelligence and Help‑Seeking Behaviours as Correlates of their Academic Achievement Melese Astatke Student Satisfaction Regarding Service Quality at Ethiopian Public Higher Education Institutions: A Case Study Solomon L. Lodesso, Eldridge J. van Niekerk, Cecelia A. Jansen & Hélène Müller Reflective articles Quality Enhancement in Student Affairs and Social Justice: A Reflective Case Study from South Africa Thierry M. Luescher Who Are Our First‑Year At‑Risk Humanities Students? A Reflection on a First‑Year Survey Administered by the Wits Faculty of Humanities Teaching and Learning Unit in 2015 and 2016 Genevieve Hundermark Holistic Health, Disadvantage, Higher Education Access and Success: A Reflection Angela A. Morris-Paxton, Johanna M. van Lingen & Diane Elkonin Campus reports IASAS‑NASPA: 4th Global Summit on Student Affairs and Services Tiki Ayiku, Lisa Bardill-Moscaritolo, Stephanie Gordon, Brett Perozzi & Birgit Schreiber SAFSAS Summit 2018: Looking Back, Looking Forward: Understanding Our Space In and Role In the New Normal Saloschini Pillay, Birgit Schreiber & Sibusiso Chalufu Mental Health at Universities: Universities are Not In Loco Parentis – Students are Active Partners in Mental Health Birgit Schreiber Book reviews Clarence, S. & Dyson, L. (Eds.). (2017). Writing Centres in Higher Education: Working in and across disciplines. Stellenbosch, South Africa: African Sun Media Reviewed by Annsilla Nyar Jansen, J. (2017). As By Fire: The End of the South African University. Pretoria, South Africa: Tafelberg Reviewed by Vicki Trowler ISSN 2311‑1771 (print) ISSN 2307‑6267 (electronic) Journal of Student Affairs in Africa The Journal of Student Affairs in Africa (JSAA) is an independent, peer-reviewed, multi-disciplinary, open- access academic journal that publishes scholarly research and reflective discussions about the theory and practice of student affairs in Africa. Vision and mission The JSAA aims to contribute to the professionalisation of student affairs in African higher education by publishing high-quality scholarly articles, research and reflective discussions by academics, professionals, researchers and students about student affairs and services in African higher education. The JSAA strives to be the foremost academic journal dealing with the theory and practice of the student affairs domain in universities on the African continent, and an indispensable resource for national policy makers, the executive leadership of universities and colleges dealing with student affairs, deans of students and other senior student affairs professionals, as well as institutional researchers and academics and students focused on the field of higher education studies and student affairs. Focus and scope The JSAA considers theoretical, practice-relevant and reflective contributions from across the scholarly field of student affairs and professional domains of student development/student affairs, taking due cognisance that the scope is broad, fluid and context-dependent. The scope of JSAA is indicated by keywords such as: student affairs, student career development, student counselling, student development theory and research, student discipline, student engagement, student experience, student finances and financial aid, student housing, disability/disabled students, student leadership and governance, student life cycle, student living and learning, student movement, student organisations, student orientation, student policy, student politics and activism, student sport, student support, academic development (and its intersection with the student affairs co-curriculum), graduate attributes, and teaching and learning support. This list of keywords is not exhaustive. Our key focus area is the core functions of student affairs and services in Africa. Submissions are encouraged from scholars and reflective practitioners from across the globe. Submissions must be original and relevant to the mission, scope and focus of the journal. Especially encouraged are submissions from African scholars and professionals working in higher education on the African continent. Submissions dealing with student affairs issues from other contexts (e.g. the African diaspora; other emerging economies; developed countries) that are transferable to the African context are also considered for publication. Submit by email to: [email protected]. www.jsaa.ac.za 2018 Journal of Student Affairs in Africa ISSN 2311-1771 (print) ISSN 2307-6267 (electronic) JSAA is available open access at: www.jsaa.ac.za This work is licensed under the Creative Commons Attribution Share-alike 4.0 International Licence. Indexed in the Directory of Open Access Journal, African Journals Online (AJOL) at www.ajol.info, and the Education Resources Information Center (ERIC). DHET-accredited scholarly journal in South Africa. Editorial team Editor-in-chief Prof. Teboho Moja, New York University Editorial executive Prof. Teboho Moja, New York University Dr Birgit Schreiber, Stellenbosch University (Book Review Editor) Prof. Thierry M. Luescher, Human Sciences Research Council Prof. Sioux McKenna, Rhodes University Dr Bekele Workie Ayele, Kotebe Metropolitan University Dr Martin Mandew, Durban University of Technology Dr W.P. Wahl, University of the Free State Ms Maretha Joyce, Stellenbosch University (Journal Manager) International editorial advisory board Dr Lisa Bardill Moscaritolo, Pace University Prof. Cecile Bodibe, Empowaworx Dr John Butler-Adam, SA Journal of Science Prof. Ronelle Carolissen, Stellenbosch University Prof. Jon Dalton, Emeritus, Florida State University Dr Tom Ellett, New York University Prof. Magda Fourie-Malherbe, Stellenbosch University Dr Ransford E.V. Gyampo, University of Ghana Dr Manja Klemenčič, Harvard University Prof. Patrício Langa, Universidade Eduardo Mondlane Prof. Christina Lunceford, Bowling Green State University Dr Ibrahim Ogachi Oanda, CODESRIA Dr Adesoji Oni, University of Lagos Prof. Dawn Person, California State University Fullerton Prof. Akilagpa Sawyerr, Ghana Academy of Arts and Sciences Prof. Juma Shabani, University of Burundi Distinguished Prof. John Schuh, Emeritus, Iowa State University Distinguished Prof. Vincent Tinto, Emeritus, Syracuse University Prof. Nan Yeld, University of Cape Town Publishing and website Ms Mimi Seyffert-Wirth, Stellenbosch University Ms Emily Vosloo, African Sun Media Contents Editorial Towards Student Well-being and Quality Services in Student Affairs in Africa Thierry M. Luescher, Birgit Schreiber & Teboho Moja v Research articles Students’ Attitudes and Perceptions on Xenophobia: A Study of a University in Durban Olubunmi Damilola Akande, Hilary Jephat Musarurwa & Sylvia Blanche Kaye 1 Psychological Health and Optimism amongst Unemployed Graduates in Zimbabwe Julia Mutambara, Tinashe R. Makanyanga & Pilot Mudhovozi 19 First-Year College Students’ Emotional Intelligence and Help-Seeking Behaviours as Correlates of their Academic Achievement Melese Astatke 29 Student Satisfaction Regarding Service Quality at Ethiopian Public Higher Education Institutions: A Case Study Solomon L. Lodesso, Eldridge J. van Niekerk, Cecelia A. Jansen & Hélène Müller 51 Reflective articles Quality Enhancement in Student Affairs and Social Justice: A Reflective Case Study from South Africa Thierry M. Luescher 65 Who Are Our First-Year At-Risk Humanities Students? A Reflection on a First-Year Survey Administered by the Wits Faculty of Humanities Teaching and Learning Unit in 2015 and 2016 Genevieve Hundermark 85 Holistic Health, Disadvantage, Higher Education Access and Success: A Reflection Angela A. Morris-Paxton, Johanna M. van Lingen & Diane Elkonin 99 Campus reports IASAS-NASPA: 4th Global Summit on Student Affairs and Services Tiki Ayiku, Lisa Bardill-Moscaritolo, Stephanie Gordon, Brett Perozzi & Birgit Schreiber 115 SAFSAS Summit 2018: Looking Back, Looking Forward: Understanding Our Space In and Role In the New Normal Saloschini Pillay, Birgit Schreiber & Sibusiso Chalufu 117 Mental Health at Universities: Universities are Not In Loco Parentis – Students are Active Partners in Mental Health Birgit Schreiber 121 Book reviews Clarence, S. & Dyson, L. (Eds.). (2017). Writing Centres in Higher Education: Working in and across disciplines. Stellenbosch, South Africa: African Sun Media Reviewed by Annsilla Nyar 129 Jansen, J. (2017). As By Fire: The End of the South African University. Pretoria, South Africa: Tafelberg Reviewed by Vicki Trowler 131 Author biographies 137 Publications by African Sun Media 143 Submissions 144 Journal of Student Affairs in Africa | Volume 6(2) 2018, v–viii | 2307-6267 | DOI: 10.24085/jsaa.v6i2.3317 v Editorial Towards Student Well-being and Quality