Magazine SUMMER 2017 nni y A ver b sa u r R y Inside Factoring News .........................Page3 Ruby Anniversary Update ......Page 6 Pupil of The Year ......................Page 5 Consultation Success ..............Page 7 visit us online at www.dpha.org Housing Officer Areas Emergency Our Housing Officers cover Old Street the following areas: Riddell Street Call Out Scott Street Margo MacPherson Shaftesbury Street Adelaide Court If you require an emergency Agamemnon Street Donald MacKay repair during any of our office Ailsa Drive Burns Street closures, you can contact the Caledonia Street 800-830 Dumbarton Road companies below: 258 Dumbarton Road Dunn Street 340-404 Dumbarton Road SALTIRE – Pattison Street 427-471 Dumbarton Road Joinery / Electrical 561-696 Dumbarton Road Stewart Street Glebe Court Swindon Street 0800 048 2710 Iona Crescent The Crescent Nairn Street HI FLOW – Nairn Place Plumbing / Gas Central Heating 0141 944 6060 The above numbers should FORTHCOMING Office Closure be used in an emergency situation only. All routine Our office will be closed on repairs should be reported to Friday 14th July and Monday 17th July our Property Services Team during office hours. Shareholder Application Would you like to become a Shareholding member of the Association? If so, please complete and return I would like to apply for membership of DPHA and enclose this application form, with your £1.00 for one share. £1 subscription. Your application will then be considered at the Name next Management Committee meeting and if accepted you will Address be issued with a share certificate. Your £1 is treated as share capital and the certificate is recognition of your rights as a Shareholder to take part in all of our Annual Flat Position General Meetings. Tel The issue of the share certificate makes you a lifelong member, Email but does not commit you in any ❐ way to personal liability. I would like to contribute towards the management of DPHA and would like more information on becoming a DPHA Committee Member 2 Dalmuir Park Housing Association Magazine OUR ANNUAL FACTORING – INVITE TO YOU!! HAVE YOU PAID? Our Annual General Meeting (AGM) will be held on Every owner and sharing owner, together with Wednesday 6th September 2017 in The Clydebank commercial proprietors, should now be in receipt of Cadet Centre, Beardmore Street, Dalmuir. their annual factoring invoice for year 2017/18. The Shareholding members will receive notice two Association continued its offer of a 5% Discount to weeks prior to the meeting. anyone paying their invoice in full by 31st May. Thank There will be a free crèche and light refreshments will you to all who took up this offer! be provided. Posters will also be displayed in closes The facility to PAY BY DIRECT DEBIT over the financial to remind tenants nearer the time. year continues to exist and over 90 owners have taken If you are interested in finding out about membership this option to spread their payments. The Association or joining the Management Committee, please does not add on any charge for this service and strongly complete the form on page 2 and return it to us with promotes this facility as a form of payment. your £1.00 fee for life membership. Your application The usual methods of payment continue to exist either will then be considered at the next Committee by Debit Card or via your Allpay Card. Cash is no longer meeting and, if accepted, you will be issued with a accepted at the office, therefore if you prefer to make share certificate. cash payments then you should use your Allpay Card at We currently have 11 Management Committee the usual outlets. members representing your community, with space In the unfortunate instance where no payment has been for 4 more. forthcoming, or indeed no direct debit arranged, the Becoming a shareholder is easy and entitles you to Association will be left with no option but to instruct legal all the following benefits: action. All costs incurred will be passed directly onto you. • Vote at elections for the Management In extreme cases a Notice Committee of Potential Liability will be registered against your • Be nominated for election to the Management property. This may prevent Committee its future sale. • Nominate other members for election to the Management Committee It should be noted that there is no direct benefit to • Vote on other matters discussed at the AGM and the Association to instruct legal General Meetings action other than to recover its • Directly influence decisions at DPHA outlay. Therefore, please contact • Have a say in what services are provided and how us immediately should you have DPHA is run any financial predicament. Summary of Complaints 2016-2017 Complaints provide valuable information that we use to improve or level We aim to change and improve when of service and customer satisfaction. We therefore welcome all positive you complain: and negative feedback on our services. YOU SAID We received 10 complaints last year; this was 1 less received compared to the previous year. You were dissatisfied that you took annual leave and the work 70% of total complaints received last year were upheld. was cancelled by our contractor Not WE DID Received Achieved Upheld Upheld Our contractor assured us that Stage 1 Frontline Resolution 9 9 4 5 they will try to minimise any Stage 2 Investigation cancellations and will be mindful of 1 1 1 0 Resolution our tenants making arrangements to be home or taking time off work Total 10 10 5 5 visit us online at www.dpha.org 3 Dalmuir from BLOOMIN’ The River Clyde MARVELLOUS YET AGAIN!!!! Our hanging basket project is one of the most popular The Association recently received a fabulous picture in the Associations Wider Role Program. Residents are taken from the River Clyde. The focal point is the always pleased to see the baskets being erected on a Golden Jubilee Hospital & Conference Hotel with selection of lampposts throughout the area. the Erskine Bridge pictured on the left. The Old Last year we added several window boxes to the Kilpatrick Hills provide an awesome backdrop to verandas within our Nairn what we think is a picture of absolute quality. Street complex. As a result of If you have any pictures of Dalmuir, past or present, excellent resident feedback this project has again been that you wish to share with us please email them included within our program. to [email protected]. As we approach our 40th Anniversary celebrations it would be excellent to We hope you enjoy the obtain pictures from the late 1970’s allowing us to blooming flowers and foliage incorporate within our celebratory plans. over the next few months. Advertisement from Scottish Gas Network LOCKING COOKER VALVE When you care for a vulnerable person, such Upon referral, our engineer will arrange a home visit as someone with Alzheimer’s or autism, we to fit the device. A carer or relative will need to be understand you need extra safeguarding in place. present at the visit to agree the valve’s position. The locking cooker valve can help a vulnerable The carer can easily turn the valve on and off, person stay safe in their own home. enabling the vulnerable person to continue to use We will fit a lockable safety device to the existing their gas cooker safely. gas cooker pipework. This service is free of charge. WE NEED YOUR HELP Telephone - 0800 975 1818 The locking cooker valve is a simple Email - [email protected] solution, which helps vulnerable people Web - sgn.co.uk retain their independence while We manage the network that distributes keeping them safe at home. natural and green gas to over 5.9 million When the valve is locked, the homes and businesses across South of cooker can’t be unintentionally England and Scotland. Whoever your turned on or left on when the supplier is, our pipes deliver gas safely, carer or relative is out of the room. reliably and efficiently to every one of our customers. It’s your gas in our With your help, we can provide a network. locking cooker value to vulnerable people across the UK. This simple safety device will help our vulnerable customers retain their If you are a carer or health service independence and provide reassurance provider and know someone to family, friends and carers. who could benefit from this free service, please contact us. 4 Dalmuir Park Housing Association Magazine Pupil of The Year 2016-17 Leah and Monthly winners from St Stephen’s Sophie Biggins, Murray Craig & Leah Mack with their awards LUCKY 7 FOR P7’S winner received an invite from the Golden Jubilee Conference Hotel for The Pupil of The Year Awards themselves and family members to concluded its SEVENTH year with our attend a ‘red carpet’ awards evening annual presentation at Our Lady of held in the hotel on Tuesday 13th Loretto Primary in early June. June. A good night was had by all, In 2011, the Association formed a with representatives from the hotel Community Partnership with the and the Association making short Murray and Monthly Winners from Clydemuir Golden Jubilee Conference Hotel, speeches on the events success over adding the event to its Wider Role the years. program. Seven years on and with the The Association Chairperson, John continued support from the hotel, the Gilleece said ‘the Pupil of The Year event continues to go from strength Awards is a fabulous event run to strength. through the school term. Our winners Our three neighbouring schools, here tonight have shown hard work Clydemuir, St Stephen’s and Our Lady through, not just this year but every of Loretto all participate by submitting year at their specific schools.