The services and referral process vary Norfolk County Council slightly according to 2019 NHS Clinical Commissioning Group boundaries (see map has commissioned inside) and are delivered by lead providers services across working with a range of other specialist Combatting the county to help health & wellbeing organisations. tackle loneliness Loneliness and and social isolation West Norfolk CCG Service Name: Lily Social Isolation Lead Provider: The Borough Council The services offer 1-to-1, group and peer of King's Lynn & West Norfolk support to adults (18+) whose loneliness in Norfolk and social isolation are the primary issues affecting their health & wellbeing. Clients are supported to: North Norfolk CCG Access social & community activities, Service Name: CAN Connect volunteering opportunities and local Lead Provider: support networks Community Action Norfolk (CAN) Identify and overcome barriers that prevent them from becoming connected Reconnect with family & friends and make new connections in their community. Norwich, Great Yarmouth The services can also form part of a wider and South Norfolk CCGs package of support for individuals where Service Name: Better Together loneliness and social isolation are symptoms Lead Provider: Voluntary Norfolk of other more complex challenges, such as caring responsibilities, mental or physical ill health or debt. We adopt a No Wrong Door policy to this See map inside for details of the countywide service and work with our delivery referral process in different areas partners to ensure clients are referred to the and features of each service. most appropriate support in their area. Combatting Loneliness and North Norfolk • Online and phone referral and LiveChat Social Isolation in Norfolk • 1-to-1 assessment, coaching and support • Freephone helpline open 9-5pm, Monday-Friday • Social action grants for individuals and groups There are an estimated 38,000 lonely • Access to local groups and activities people in Norfolk aged 65+ plus Wells-next-the-Sea many others of all ages who are CAN Connect Helpline 0300 303 3920 lonely through isolation caused by Hunstanton Cromer www.canconnect.org.uk physical or mental health problems. Burnham Market Little Holt Walsingham Mundesley Being lonely increases the risk Snettisham of premature death by 30%. Dersingham East Fakenham North Loneliness is associated with Rudham Walsham Happisburgh an increased risk of developing Castle Rising Aylsham coronary heart disease, high King’s Lynn Reepham blood pressure and stroke. Castle Acre Wroxham It is considered more harmful to health Hemsby Dereham than smoking 15 cigarettes a day. Narborough Costessey Caister-on-Sea Swaffham NORWICH Acle Sources: Norfolk County Council, Norfolk Blofield Cringleford Great Public Health, Local Government Association Downham Market Yarmouth and the Campaign to End Loneliness Watton Wymondham Poringland Northwold Loddon Attleborough Long Stratton Mundford Lowestoft Banham Bungay Beccles Thetford West Norfolk Diss • Referral by phone or email • 1-to-1 support delivered face-to-face and on Norwich, Great Yarmouth and South Norfolk the phone by Lily advisors • Social action grants for individuals and groups • Online and phone referral and LiveChat • Online directory of services and events • 1-to-1 assessment, coaching and support from a team of Life Connectors • Freephone helpline open 9-5pm, Monday-Friday 01553 616200 (option 6) [email protected] • Social action grants for individuals and groups www.asklily.org.uk • Access to groups and activities Better Together Helpline 0300 303 3920 www.bettertogethernorfolk.org.uk.