ESI Phone User’s Guide FOR ESI Communications Servers ESI-1000 • ESI-600 • ESI-200 • ESI-100 • ESI-50 Covering these current ESI phone models: ESI 60 Business Phone • ESI 40 Business Phone 48-Key Feature Phone • 24-Key Feature Phone • ESI Cordless Handset II . and these legacy ESI phone models: 12-Key Feature Phone • [Original] ESI Cordless Handset 0450-1047 Rev. N For on-line help, visit www.esi-estech.com/users. About ESI ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and builds innovative telecommunications products for businesses like yours. Because of their powerful combination of value and features, ESI products are consistently recognized by industry publications and leaders. Copyright © 2011 ESI (Estech Systems, Inc.). Esi-Dex, Quick Groups, Quick Moves, Virtual Mailbox Key, AutoPage, Quick Page and Verbal User Guide are trademarks, of ESI. Act! is a registered trademark of Symantec Corporation. Goldmine is a trademark of Goldmine Software Corporation. Ethernet is a registered trademark of Xerox Corporation. Microsoft, Windows, NT and Outlook are registered trademarks of Microsoft Corporation. Intel is a registered trademark of Intel Corporation. Panasonic and DBS are registered trademarks of Matsushita Electric Corporation of America. Bluetooth is a registered trademark of the Bluetooth Special Interest Group (S.I.G.), Inc. Information contained herein is subject to change without notice. ESI products are protected by various U.S. Patents, granted and pending. Visit ESI on the Web at www.esi-estech.com. Introduction ..................................................................................................................................................................................................................................... A.1 ESI 60 Business Phone ........................................................................................................................................................................................................... A.2 ESI 40 Business Phone ........................................................................................................................................................................................................... A.3 48-Key Feature Phone............................................................................................................................................................................................................. A.4 Optional Expansion Consoles .................................................................................................................................................................................................. A.5 24-Key Feature Phone............................................................................................................................................................................................................. A.6 12-Key Feature Phone (legacy product)................................................................................................................................................................................... A.7 ESI Cordless Handset II........................................................................................................................................................................................................... A.8 Connecting your ESI phone ..................................................................................................................................................................................................... A.9 Help mode (Verbal User Guide) ...................................................................................................................................................................................................... B.1 User programming: An introduction............................................................................................................................................................................................... C.1 Voice mail operation........................................................................................................................................................................................................................ D.1 VOICE MAIL key ..................................................................................................................................................................................................................... D.1 Personal greetings................................................................................................................................................................................................................... D.1 Leaving messages . .............................................................................................................................................................................................................. D.2 AutoPage ................................................................................................................................................................................................................................ D.3 Moving and deleting a message............................................................................................................................................................................................... D.3 Off-premises “reach-me”.......................................................................................................................................................................................................... D.3 Message retrieval .................................................................................................................................................................................................................... D.4 Live recording.......................................................................................................................................................................................................................... D.8 Off-premises message delivery................................................................................................................................................................................................ D.9 Message Recycle Bin (un-delete)........................................................................................................................................................................................... D.10 Status indicator lamp ............................................................................................................................................................................................................. D.10 Setting up ESI Mobile Messaging........................................................................................................................................................................................... D.11 Setting up twinning................................................................................................................................................................................................................. D.14 Optional voice mail feature: Guest mailboxes ......................................................................................................................................................................... D.15 Optional voice mail feature: Group/broadcast mailboxes......................................................................................................................................................... D.17 Optional voice mail feature: Cascade notification mailboxes.................................................................................................................................................... D.18 Optional voice mail feature: Q & A mailboxes ......................................................................................................................................................................... D.20 ESI phone operation........................................................................................................................................................................................................................ E.1 Display .................................................................................................................................................................................................................................... E.1 Caller ID .................................................................................................................................................................................................................................. E.1 Keys........................................................................................................................................................................................................................................ E.2 Dial tone.................................................................................................................................................................................................................................. E.4 Basic phone use.....................................................................................................................................................................................................................