Valley Metro Transit Performance Report FY 2017 (JULY 1, 2016 - JUNE 30, 2017) valleymetro.org COST EFFICIENCY & SERVICE EFFECTIVENESS | PERFORMANCE RESULTS System Summary FY2017 % Change Performance Indicator Bus Light Rail Paratransit Vanpool System Total from FY16 Total Boardings 49,446,260 16,511,814 1,142,308 1,183,707 68,284,089 -1.9% Percent of Total Boardings 72.4% 24.2% 1.7% 1.7% --- --- Vehicle Revenue Miles 32,069,729 3,324,924 9,622,006 6,876,144 51,892,803 10.6% Operating Cost Per Revenue Mile $7.74 $12.48 $5.18 $0.47 $6.60 -0.4% Boardings Per Revenue Mile 1.54 4.97 0.12 0.17 1.32 -11.2% Average Fare $0.77 $0.81 $2.69 $2.90 $0.85 -2.2% Farebox Recovery 15.4% 32.2% 6.2% 106.8% 16.9% -2.5% Operating Cost Per Boarding $5.02 $2.51 $43.64 $2.71 $5.02 12.2% Subsidy Per Boarding $4.25 $1.70 $40.95 -0.19% $4.17 15.7% Transit Performance Report (TPR) | FY 2017 (July 1, 2016 - June 30, 2017) 2 COST EFFICIENCY & SERVICE EFFECTIVENESS | PERFORMANCE RESULTS FY2017 Transit Performance Report (TPR) The annual Transit Performance Report (TPR) provides information to the Boards of Directors and member cities concerning ridership, operating costs, fare revenue and performance indicators for region-wide transit services, including the following transportation modes: • Fixed Route Bus • Light Rail • Paratransit (Demand Response) • Vanpool Dashboard Indicators: Red Indicates the trend is negative (Greater than 5% decline from prior year) Yellow Indicates the trend is negative (Between 3-5% decline from prior year) White Indicates the trend is neutral (Within ±2.99% of prior year) Blue Indicates the trend is positive (Between 3-5% improvement from prior year) Green Indicates the trend is positive (Greater than 5% improvement from prior year) Transit Performance Report (TPR) | FY 2017 (July 1, 2016 - June 30, 2017) 3 COST EFFICIENCY & SERVICE EFFECTIVENESS | PERFORMANCE RESULTS Bus Farebox Recovery Ratio Operating Cost Per Boarding $5.03 $5.02 FIXED ROUTE (SYSTEM-WIDE) 100% $5.00 $4.53 90% $4.50 $4.07 Service Increases 80% $4.00 • Local Routes – 0, 1, 3, 7, 8, 10, 12, 70% $3.50 13, 15, 16, 17, 19, 27, 28, 29, 30, 32, 60% $3.00 35, 39, 40, 41, 43, 44, 45, 50, 51, 50% $2.50 52, 56, 59, 60, 61, 67, 70, 72, 75, 40% $2.00 77, 80, 81, 83, 90, 106, 108, 112, 30% $1.50 122, 138, 154, 170, 186 20.5% 20% $1.00 • Circulator Route – Miller Rd. 17.9% 17.3% 15.4% Trolley 10% $0.50 0% $0.00 Service Decreases PEER 2015 2016 2017 PEER 2015 2016 2017 2016 2016 • Circulator Route – Camelback Trolley Operating Subsidy Per Boarding Operating Cost Per Revenue Mile Route Eliminations • LINK – Main St. and Arizona Ave $5.00 $4.50 $10.00 $4.25 $4.13 $8.93 New Routes $4.00 $9.00 $3.74 $7.96 • Circulator Route – Downtown $8.00 $7.90 $3.50 $7.74 $3.24 Trolley Express $7.00 $3.00 $6.00 $2.50 $5.00 $2.00 $4.00 $1.50 $3.00 $1.00 $2.00 $0.50 $1.00 $0.00 $0.00 PEER 2015 2016 2017 PEER 2015 2016 2017 2016 2016 Transit Performance Report (TPR) | FY 2017 (July 1, 2016 - June 30, 2017) 5 COST EFFICIENCY & SERVICE EFFECTIVENESS | PERFORMANCE RESULTS Bus Average Fare Annual Increase / Decrease in Total Boardings 15% $1.00 FIXED ROUTE (SYSTEM-WIDE) $0.90 12% $0.90 $0.83 Includes: $0.80 $0.79 $0.77 9% • Local $0.70 6% • Circulator $0.60 3% • Express $0.50 0% • RAPID -3% $0.40 -2.3% • Rural Connector -4.5% $0.30 -6% -8.3% $0.20 -9% $0.10 -12% $0.00 -15% 2015 2016 2017 PEER 2015 2016 2017 2016 Annual Increase / Decrease in Weekday Annual Increase / Decrease in Saturday Average Boardings Average Boardings 15% 15% 12% 12% 9% 9% 6% 6% 3.8% 3% 3% 0% 0% -3% -2.5% -3% -6% -6% -4.8% -6.9% -6.6% -6.8% -9% -9% -12% -12% -15% -15% 2015 2016 2017 2015 2016 2017 Transit Performance Report (TPR) | FY 2017 (July 1, 2016 - June 30, 2017) 6 COST EFFICIENCY & SERVICE EFFECTIVENESS | PERFORMANCE RESULTS Bus Annual Increase / Decrease in Sunday Average Boardings FIXED ROUTE (SYSTEM-WIDE) 15% 12% Includes: 9% • Local 6% • Circulator 3% • Express 1.4% 0% • RAPID -3% -2.4% • Rural Connector -6% -6.2% -9% -12% -15% 2015 2016 2017 On-Time Performance Boardings Per Revenue Mile This data includes Local, Express and RAPID service. 5.0 100% 92.7% 92.3% 90.6% 4.5 90% 4.0 80% 3.5 70% 3.0 60% 2.5 50% 1.94 1.76 2.0 1.77 40% 1.54 1.5 30% 1.0 20% 0.5 10% 0.0 0% PEER 2015 2016 2017 2015 2016 2017 2016 Transit Performance Report (TPR) | FY 2017 (July 1, 2016 - June 30, 2017) 7 COST EFFICIENCY & SERVICE EFFECTIVENESS | PERFORMANCE RESULTS Light Rail Farebox Recovery Ratio Operating Cost Per Boarding 100% $5.00 90% $4.50 80% $4.00 $3.79 70% $3.50 60% $3.00 $2.51 50% $2.50 $2.19 $2.25 41.0% 38.4% 40% $2.00 27.4% 32.2% 30% $1.50 20% $1.00 10% $0.50 0% $0.00 PEER 2015 2016 2017 PEER 2015 2016 2017 2016 2016 Operating Subsidy Per Boarding Operating Cost Per Revenue Mile $50.00 $3.00 $2.75 $40.00 $2.50 $30.00 $2.00 $1.70 $20.00 $1.50 $1.39 $15.00 $1.29 $12.32 $12.60 $12.48 $12.05 $1.00 $10.00 $0.50 $5.00 $0.00 $0.00 PEER 2015 2016 2017 PEER 2015 2016 2017 2016 2016 Transit Performance Report (TPR) | FY 2017 (July 1, 2016 - June 30, 2017) 9 COST EFFICIENCY & SERVICE EFFECTIVENESS | PERFORMANCE RESULTS Total Boardings (in millions) Boardings Per Revenue Mile 22 6.0 Light Rail 5.75 5.35 21 5.5 20 5.0 4.97 19 4.5 18 4.0 17 3.5 16.51 3.25 16 3.0 15.57 15 2.5 14.28 14 2.0 13 1.5 12 1.0 11 0.5 10 0.0 2015 2016 2017 PEER 2015 2016 2017 2016 On-Time Performance 100% 93.4% 92.1% 93.3% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 2015 2016 2017 Transit Performance Report (TPR) | FY 2017 (July 1, 2016 - June 30, 2017) 10 COST EFFICIENCY & SERVICE EFFECTIVENESS | PERFORMANCE RESULTS PROPOSITION 400 Paratransit This data represents Proposition 400 funding Paratransit System Operating Prop 400 as % Proposition 400 used to fund service for ADA-certified passengers Operating System Cost of Total Ops Cost only. Each operating system may include more than one jurisdiction. The values in the Glendale DAR $678,739 $2,814,669 24.1% “Proposition 400” column represents the amount reimbursed or credited to each jurisdiction in Peoria DAR $228,100 $775,743 29.4% FY 2017 and may not correlate to the amount of Proposition 400 funding a jurisdiction spent that year. System Operating Cost is the total Phoenix DAR $16,700,788 $18,301,279 91.3% operating cost for each operating system. Information Phoenix Taxi N/A $631,530 0.00% • Phoenix Dial-a-Ride includes the cities of Scottsdale Taxi $95,632 $335,245 28.5% Phoenix, Avondale, Goodyear, Tolleson and Paradise Valley Valley Metro $5,886,134 $11,743,510 50.1% • East Valley Dial-a-Ride (EVDAR) includes the EVDAR cities of Chandler, Gilbert, Mesa, Scottsdale and Valley Metro Tempe $158,600 $4,119,872 3.8% NWDAR • Northwest Valley Dial-a-Ride (NWDAR) serves Valley Metro the communities of El Mirage, Surprise and $5,987,425 $10,070,919 59.5% Youngtown as well as unincorporated areas of RDAR Maricopa County including Sun City and Sun Valley Metro $6,930 $1,062,949 0.7% City West RideChoice • Regional Dial-a-Ride (RDAR) includes all cities and communities served by Phoenix Dial-a-Ride, Total $29,742,348 $49,855,716 59.7% East Valley Dial-a Ride, and Northwest Dial-a-Ride • Glendale Dial-a-Ride, Peoria Dial-a-Ride, and Scottsdale Taxi serves the citizens of their respective cities within their city Transit Performance Report (TPR) | FY 2017 (July 1, 2016 - June 30, 2017) 12 COST EFFICIENCY & SERVICE EFFECTIVENESS | PERFORMANCE RESULTS Paratransit Farebox Recovery Ratio Operating Cost Per Boarding The Americans with Disabilities Act 10% $50.00 (ADA) of 1990 is federal law which 9% $45.00 $43.64 7.7% prohibits discrimination against 8% $39.32 7.6% $40.00 $35.64 persons with disabilities in public 7% $35.00 accommodations, including public 6.2% $33.78 6% 5.7% $30.00 transportation. On-time performance 5% $25.00 measures how many ADA boardings 4% $20.00 occurred within 30 minutes of the 3% $15.00 pick-up time given to the passenger 2% at the time of their reservation. $10.00 1% $5.00 0% $0.00 PEER 2015 2016 2017 PEER 2015 2016 2017 2016 2016 Operating Subsidy Per Boarding Operating Cost Per Revenue Hour ADA On-Time Performance $104.12 $40.95 $100.00 100% 95.5% 96.6% 96.7% $40.00 $37.09 $89.19 $90.00 $84.70 90% $35.00 $80.00 80% $31.17 $32.95 $30.00 $70.00 70% $25.00 $60.00 60% 50% $20.00 $50.00 $40.00 40% $15.00 $30.00 30% $10.00 $20.00 20% $5.00 $10.00 10% $0.00 $0.00 0% PEER 2015 2016 2017 2015 2016 2017 2015 2016 2017 2016 Transit Performance Report (TPR) | FY 2017 (July 1, 2016 - June 30, 2017) 13 COST EFFICIENCY & SERVICE EFFECTIVENESS | PERFORMANCE RESULTS Vanpool Operating Subsidy Per Boarding Farebox Recovery Ratio Operating Cost Per Boarding $0.20 120% $5.00 109.8% 107.6% $4.50 $0.10 110% 106.8% $4.00 100% $3.50 $0.00 $3.13 90% $3.00 $2.73 $2.71 80% $2.50 -$0.10 $2.00 70% $1.50 -$0.20 60% $-0.19 $1.00 -$0.21 50% $0.50 -$0.30 40% $0.00 -$0.31 2015 2016 2017 2015 2016 2017 2015 2016 2017 Operating Cost Per Revenue Mile Total Vanpool Boardings (in millions) $1.00 1.5 1.4 $0.80 1.3 $0.60 $0.58 1.2 1.16 1.18 $0.49 $0.47 1.1 $0.40 1.08 1.0 $0.20 0.5 $0.00 0.0 2015 2016 2017 2015 2016 2017 Transit Performance Report (TPR) | FY 2017 (July 1, 2016 - June 30, 2017) 15 COST EFFICIENCY & SERVICE EFFECTIVENESS | PERFORMANCE RESULTS Transit Standards and Performance Measures (TSPM) Valley Metro’s Transit Standards and Performance Measures (TSPM) help in developing a performance-based public transportation system consistent with federal and state (including Transit Life Cycle Program) requirements.