UTHUKELA DISTRICT MUNICIPALITY WATER DISTRIBUTION MANAGEMENT 5‐YEAR STRATEGIC MANAGEMENT PLAN FOR THE REDUCTION OF NON‐REVENUE WATER IN THE UTHUKELA DISTRICT MUNICIPALITY Address 24 Alexander Rd Unit 19 Alexander Park Westmead, Pinetown Version 2.0 KZN, South Africa June 2016 3610 Telephone No +27 31 700 1177 Fax No +27 31 700 9853 Version Control Approval Control Version Approved: Version Changes Changes made Date Number Instructed by by Approval Type Designation Signature Date 1 V1.0 IM Pena 2016/03/31 Supported 2 V2.0 IM Pena 2016/06/30 Supported 3 Recommended Approved ENQUIRIES AND CONTACT Document enquiries can be directed to: JOAT Group Name Address Mobile Number E‐mail Tel. & Fax. Ignacio M 24 Alexander Rd +27 71 864 [email protected] Tel: +27 31 700 1177 Peña Unit 19 Alexander Pk 1845 Fax: +27 31 700 9853 Westmead, Pinetown KZN, 3610 UThukela District Municipality – 5‐Year Strategic Management Plan for Reduction of Non‐Revenue Water 5‐YEAR STRATEGIC MANAGEMENT PLAN FOR THE REDUCTION OF NON‐REVENUE WATER IN THE UTHUKELA DISTRICT MUNICIPALITY Table of Contents 1 Executive Summary ........................................................................................................................... xii 1.1 Introduction and Background .................................................................................................. xii 1.2 Summarised Non‐Revenue Water Reduction Framework ....................................................... xii 1.3 System Characteristics ............................................................................................................ xiii 1.4 Current Situation ......................................................................................................................xiv 1.5 Institutional, Social, Economic and Technical Challenges for UDM to reduce NRW levels .....xvi 1.6 Future Projections .................................................................................................................. xviii 1.7 Non‐Revenue Water Reduction Targets .................................................................................. xx 1.8 NRW Interventions and Supply Areas priorities ...................................................................... xxi 1.9 Key Challenges for the WC/WDM Master Plan ...................................................................... xxii 1.10 Critical Success Factors .......................................................................................................... xxiv 1.11 Resource Management .......................................................................................................... xxiv 1.12 Conclusions and Recommendations ...................................................................................... xxiv 2 Background ........................................................................................................................................ 27 2.1 Municipality Background ......................................................................................................... 27 2.2 NRW Master Plan Background ................................................................................................. 28 3 Objectives of Water Conservation/Water Demand Management Strategy ..................................... 29 4 Legislative Framework ....................................................................................................................... 30 4.1 Legal Framework ...................................................................................................................... 30 4.2 Policy Framework ..................................................................................................................... 30 4.3 National Water Resource Strategy .......................................................................................... 31 5 Limitations of Strategic Plan .............................................................................................................. 35 6 Research Framework ......................................................................................................................... 36 6.1 International Best Practice International Water Association – Losses from Water Supply Systems: Standard Terminology and Recommended Performance Measures ................................... 36 6.2 Performance Indicators for Water Supply Services – Data Confidence Grading ..................... 41 6.3 National Best Practice: SABS 0306 – The Management of Potable Water in Distribution Systems ................................................................................................................................................ 43 6.4 Water Conservation/Water Demand Management General Approach .................................. 44 6.5 Methodology Used for the UThukela District Municipality Water Balance ............................ 46 UThukela District Municipality – NRW Master Plan v1.0 C0713IP_F0001 Page i UThukela District Municipality – 5‐Year Strategic Management Plan for Reduction of Non‐Revenue Water 7 Water Conservation/Water Demand Management within the UThukela District Municipality ...... 47 7.1 Definition and Extent of Area of Operation ............................................................................. 47 7.2 Institutional Impact, Influence and Dependency Model ......................................................... 47 7.3 Acknowledgement of WC/WDM in Other Key Municipal Documents .................................... 50 7.4 Profile and Structure of WC/WDM Department ..................................................................... 50 7.5 Institutional, Social, Economic and Technical Challenges for UDM ......................................... 50 8 Review of Water Conservation/Water Demand Management Activities to Date ............................ 52 8.1 Programmes ............................................................................................................................. 52 9 Situation Analysis (Baseline) .............................................................................................................. 53 9.1 Source Data Supplied for Master Plan ..................................................................................... 53 9.2 Integrity of Information Supplied for Master Plan .................................................................. 53 9.3 Operational Schematic ............................................................................................................. 54 9.4 Billing Database Analysis .......................................................................................................... 54 9.5 Baseline Water Balance ........................................................................................................... 61 9.6 Current WC/WDM Budget Allocations .................................................................................... 71 9.7 Key Performance Indicators ..................................................................................................... 72 9.8 Demand Projections ................................................................................................................. 75 10 Key Challenges Identified in Implementing WC/WDM Activities ...................................................... 76 11 Water Conservation/Water Demand Management Implementation Strategy ................................ 78 11.1 Overall Target for Non‐Revenue Water Reduction .................................................................. 78 11.2 Available Non‐Revenue Water Reduction Interventions ......................................................... 78 12 Non‐Revenue Water Reduction Implementation Strategy ............................................................... 83 12.1 Non‐Revenue Water Reduction Interactive Model ................................................................. 83 12.2 Minimum Achievable Levels of Non‐Revenue Water .............................................................. 83 12.3 Detailed Intervention Strategy................................................................................................. 84 12.4 Impact of WC/WDM Intervention on Water Balance Components ........................................ 87 12.5 Medium‐Term Target Water Balance and Selected Key Performance Indicators ................... 87 12.6 Benefits of Non‐Revenue Water Reduction ............................................................................. 89 12.7 Critical Success/Enabling Factors ............................................................................................. 90 12.8 Overall Economic Analysis ....................................................................................................... 91 13 Non‐Revenue Water Reduction Programme ..................................................................................... 92 13.1 Non‐Revenue Water Reduction Intervention Work Plan ........................................................ 92 13.2 Priority Non‐Revenue Water Reduction Interventions ............................................................ 92 14 Funding Strategy ................................................................................................................................ 92 UThukela District Municipality – NRW Master Plan v1.0 C0713IP_F0001 Page ii UThukela District Municipality – 5‐Year Strategic Management Plan for Reduction of Non‐Revenue Water 14.1 Funding Requirements ............................................................................................................