Report No. 55117-GH THE WORLD BANK Public Disclosure Authorized City of Accra, Ghana Public Disclosure Authorized CONSULTATIVE CITIZENS’ REPORT CARD Public Disclosure Authorized Public Disclosure Authorized ©2010 The International Bank for Reconstruction and Development/The World Bank 1818 H Street, N.W. Washington, DC 20433 Telephone: 202-473-1000 Internet: www.worldbank.org E-mail: [email protected] All rights reserved. First Printed June 2010 This volume is a product of the staff of the International Bank for Reconstruction and Development / The World Bank. The findings, interpretations, and conclusions expressed in this volume do not neces- sarily reflect the views of the Executive Directors of The World Bank or the governments they represent. The World Bank does not guarantee the accuracy of the data included in this work. 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Design and layout by Duina Reyes-Bakovic THE WORLD BANK City of Accra, Ghana CONSULTATIVE CITIZENS' REPORT CARD Accra City — CONSULTATIVE CITIZENS' REPORT CARD Table of Contents Foreword ........................................................................................................................... 1 Acknowledgements .......................................................................................................... 3 Acronyms and Abbreviations ............................................................................................. 5 RESIDENTIAL LIFE IN ACCRA 7 Accra Metropolitan Assembly Mission Statement.............................................................. 9 Political and Administrative System .................................................................................. 9 City Demographics ............................................................................................................ 11 Housing and Neighborhoods ............................................................................................. 12 Household Income ............................................................................................................ 15 Education Level ................................................................................................................. 17 QUALITY OF LIFE & STANDARD OF LIVING 19 Quality of Life .................................................................................................................... 21 Residents' Responses Across The City at Large ......................................................... 21 Residents' Responses Across The Sub-metros ........................................................... 22 Standard of Living ............................................................................................................. 24 Residents' Responses Across The City at Large .......................................................... 24 Residents' Responses Across the Sub-metros ........................................................... 24 A NOTE ON HOUSEHOLDS' SERVICE PRIORITIES & SERVICE SATISFACTION 27 i Accra City — CONSULTATIVE CITIZENS' REPORT CARD Households' Service Priorities ........................................................................................... 29 Comparing Households' Service Priorities and Service Satisfaction ................................... 29 Comparing Service Priority and Satisfaction: All City Households ............................ 30 Comparing Service Priority and Satisfaction: Households with Better Service Coverage ................................................................ 30 Comparing Service Priority and Satisfaction: Households with Lower Service Coverage ................................................................ 31 THE SERVICEs 33 TOILETS AND SANITATION 35 Residents' Service Priority Rating: 1st (out of 7 services)................................................... 37 Residents' Responses Across The City at Large ......................................................... 37 Residents' Responses Across The Sub-Metros ........................................................... 38 City Residents' Satisfaction With Service .................................................................. 40 A SPECIAL ISSUE — Public Toilet Facilities ............................................................ 43 Policy Implications ................................................................................................... 44 GUTTERS AND DRAINS 45 Residents' Service Priority Rating: 2nd (out of 7 services) ................................................. 47 Residents' Responses Across The City at Large ......................................................... 47 Residents' Responses Across The Sub-Metros ............................................................48 City Residents' Satisfaction With Service ................................................................. 51 A SPECIAL ISSUE — Gutter And Drain Blockage .................................................. 54 Policy Implications ................................................................................................... 56 REFUSE AND SOLID WASTE COLLECTION 57 Residents' Service Priority Rating: 3rd (out of 7 services) .................................................. 59 Residents' Responses Across The City at Large ......................................................... 59 Residents' Responses Across The Sub-Metros ........................................................... 61 City Residents' Satisfaction With Service ................................................................. 64 ii Accra City — CONSULTATIVE CITIZENS' REPORT CARD A SPECIAL ISSUE — Residents' Willingness To Pay For Refuse & Solid Waste Collection ........................................................................ 67 Policy Implications ................................................................................................... 68 WATER 69 Residents' Service Priority Rating: 4th (out of 7 services) .................................................. 71 Organization of This Section .................................................................................... 72 PART 1: Households with Ghana Water Company Ltd. Service .......................................... 73 Residents' Responses Across The City at Large ......................................................... 73 Residents' Responses Across The Sub-metros ........................................................... 74 City Residents' Satisfaction with gwcl Service ....................................................... 77 Policy Implications For Ghana Water Company Ltd. .................................................. 79 PART 2: Households' without Ghana Water Company Ltd. Service .................................... 80 Residents' Responses Across The City at Large ......................................................... 80 Residents' Responses Across The Sub-Metros ........................................................... 82 City Residents' Satisfaction With Service ................................................................. 83 Policy Implications .................................................................................................. 84 PUBLIC MARKETS 85 Residents' Service Priority Rating: 5th (out of 7 services) .................................................. 87 Residents' Responses Across The City at Large .......................................................... 87 Residents' Responses Across The Sub-Metros ........................................................... 87 City Residents' Satisfaction With Service .................................................................. 89 A SPECIAL ISSUE — Public Toilet Facilities in Public Markets ................................. 91 Policy Implications ................................................................................................... 92 BASIC EDUCATION 93 Residents' Service Priority Rating: 6th (out of 7 services) .................................................. 95 Residents' Responses Across The City At Large ......................................................... 95 Residents' Responses Across The Sub-Metros ........................................................... 96 A SPECIAL ISSUE — The School Feeding Program ................................................. 99 iii Accra City — CONSULTATIVE CITIZENS' REPORT CARD Policy Implications ..................................................................................................