Commonwealth of Pennsylvania Public Safety Answering Point (PSAP) Inventory Report Submitted to the Pennsylvania Emergency Management Agency (PEMA) March 30, 2016 TABLE OF CONTENTS EXECUTIVE SUMMARY ........................................................................................................................................... 1 1. INTRODUCTION ................................................................................................................................................. 4 2. 9-1-1 IN THE COMMONWEALTH TODAY ........................................................................................................ 9 FACILITIES .......................................................................................................................................................... 12 CALL DELIVERY .................................................................................................................................................. 22 CALL PROCESSING ........................................................................................................................................... 27 CALL DISPATCH ................................................................................................................................................. 33 SUMMARY ........................................................................................................................................................... 49 3. PSAP INVENTORY SUMMARIES .................................................................................................................... 51 3.1. EAST CENTRAL REGION .............................................................................................................................. 51 3.1.1. Berks County .................................................................................................................................... 52 3.1.2. Columbia County .............................................................................................................................. 57 3.1.3. Luzerne County ................................................................................................................................ 60 3.1.4. Montour County ................................................................................................................................ 64 3.1.5. Northumberland County ................................................................................................................... 67 3.1.6. Schuylkill County .............................................................................................................................. 70 3.1.7. Wyoming County .............................................................................................................................. 74 3.2. NORTH CENTRAL REGION ........................................................................................................................... 78 3.2.1. Bradford County ............................................................................................................................... 78 3.2.2. Clinton County .................................................................................................................................. 81 3.2.3. Lycoming County.............................................................................................................................. 84 3.2.4. Potter County ................................................................................................................................... 87 3.2.5. Sullivan County ................................................................................................................................ 89 3.2.6. Tioga County .................................................................................................................................... 92 3.2.7. Union County .................................................................................................................................... 95 3.3. NORTHEAST REGION .................................................................................................................................. 99 3.3.1. Carbon County ............................................................................................................................... 100 3.3.2. City of Allentown............................................................................................................................. 103 3.3.3. City of Bethlehem ........................................................................................................................... 107 3.3.4. Lackawanna County ....................................................................................................................... 110 3.3.5. Lehigh County ................................................................................................................................ 114 3.3.6. Monroe County ............................................................................................................................... 117 3.3.7. Northampton County ...................................................................................................................... 120 3.3.8. Pike County .................................................................................................................................... 123 3.3.9. Susquehanna County ..................................................................................................................... 126 3.3.10. Wayne County ................................................................................................................................ 129 3.4. NORTHWEST REGION................................................................................................................................ 133 3.4.1. Crawford County ............................................................................................................................ 133 3.4.2. Erie County ..................................................................................................................................... 136 3.4.3. Forest County ................................................................................................................................. 140 3.4.4. Venango County............................................................................................................................. 141 Mission Critical Partners | i 3.4.5. Warren County ............................................................................................................................... 144 3.5. NORTHWEST CENTRAL REGION ................................................................................................................. 148 3.5.1. Cameron County ............................................................................................................................ 149 3.5.2. Clarion County ................................................................................................................................ 152 3.5.3. Clearfield County ............................................................................................................................ 155 3.5.4. Elk County ...................................................................................................................................... 158 3.5.5. Jefferson County ............................................................................................................................ 161 3.5.6. McKean County .............................................................................................................................. 164 3.6. SOUTH CENTRAL REGION ......................................................................................................................... 168 3.6.1. Adams County ................................................................................................................................ 169 3.6.2. Cumberland County ....................................................................................................................... 173 3.6.3. Dauphin County.............................................................................................................................. 177 3.6.4. Franklin County .............................................................................................................................. 180 3.6.5. Lancaster County ........................................................................................................................... 184 3.6.6. Lebanon County ............................................................................................................................. 188 3.6.7. Perry County .................................................................................................................................. 192 3.6.8. York County .................................................................................................................................... 194 3.7. SOUTH CENTRAL MOUNTAINS REGION ...................................................................................................... 199 3.7.1. Bedford County .............................................................................................................................. 200 3.7.2. Blair County ...................................................................................................................................