Henry Alford Thompson Jr. ENGINEER • DIGITAL MEDIA SPECIALIST • DESIGNER LinkedIn Profile • (407) 865-3935 PROFILE I am a resourceful media specialist versed in Media Manipulation, Video Transport, Conditional Video Access Systems, Video on Demand Systems, Graphic Design Conceptualization, Broadcast Automation, Pre-Production / Post-Production, Web Design, and Pre-Flight Print Production. My ingenuity and driven personality provides me the opportunity to work cooperatively as advocate and leader with multiple groups of an organization. PROFESSIONAL EXPERIENCE Engineering: System Engineer / Video Engineer • Programming, trouble resolution, operations and maintenance of systems, applications and equipment used in the provisioning and delivery of Interactive Services i.e. Video Back-Office Systems, Conditional Access Systems, Switched Digital Video Systems and Video on Demand Systems • Provide Tier 2 and Tier 3 support for all video systems within Charter Communications • Responsible for reliable, consistent operation of video systems to provide a quality entertainment and information experience for our customers • Advanced experience working with Unix/Linux operating systems; specifically experience with RedHat, and Solaris • Experience leading systems and applications support for complex, high-reliability systems and architectures supporting video services or back-offices • Direct experience and knowledge of VOD systems including AMS, catchers, caches, streamers and associated VOD back- offices • Direct experience and knowledge of Conditional Access controllers such as Cisco DNCS(EC)s and Arris DACs • Direct experience and knowledge of Switched Digital Video systems from vendors such as Arris and Cisco • Support the four primary functions of the Video Operations organization: Acquisition, Encoding, Transport, and Delivery. • Responsible for the surveillance of multiple video systems across multiple geographical areas. • Responsible for remotely troubleshooting, testing, and maintaining video services applications, CDN, and Linear Broadcast services. • Technical point of escalation for video events in a 24x7 environment. • Provide support for video systems and surveillance, and first point of escalation for implementing tier 3 video break fix actions. • Identify and escalate to higher tier support teams complex and unique technical issues requiring in-depth evaluation to generate solutions. • Comply with Video Operations Support Center objectives, policies/procedures, work schedules, and reporting metrics. Digital Media: Encode Technician • Digitize video and audio for storage into a Media Asset Management system through Telestream Systems, Front Porch Digital DIVArchive, Adobe Media Encoder, Avid Media Composer, etc. • Digitize video and audio from original tape or disc sources for use in editing bays • Create digital files for external and internal viewing of edited shows • Create files for burning to disc based media (DVD, Blu-Ray, etc.) • Transcode files from and to various digital formats (e.g. MXF to Quicktime, MPEG to MXF, Quicktime to Flash, etc.) • Maintain archives of digital files through Front Porch Digital systems for future use • Communicate and coordinate with clients concerning their encoding needs. (Determining how the footage will be seen; determining the need for security protections, etc.) • Work with FTP servers and programs to deliver and receive files to and from clients (e.g. Filezilla, Dropbox, Aspera, etc.) 1 Broadcast Operations: Channel Coordinator/ Master Control Operator/ Ingest Operator • Maintain and manipulate 60+ channel streams through Morpheus Automation Systems, executing program/commercial/ marketing changes, managing live event and off air workflows, sending logs for reconciliation and troubleshooting channel playout issues • Manage the duration, content, and recording of live tournaments and studio shows through Omneon Server Systems and Florical Automations Systems • Ensure on air quality of events by utilizing contingency plans arranged by Programming • Communicate with on site directors and associate directors to affirm successful completion of each event • Communicate with Engineering to maintain quality satellite feeds during tournament transmissions • Report any event discrepancy to Programming and Traffic departments • Monitor audio and video on air product quality and automation systems for multiple program streams • Communicate with directors and assistant directors during on air live and studio programs to ensure event duration accuracy • Work with engineering staff to continually refine work flows, creating new efficiencies and capabilities • Ingest programs and commercials from various sources into servers while utilizing complex routing systems • Maintain ongoing communications with associating departments to ensure on-air accuracy Production: On Air Graphics Coordinator/ Editor • Gather event and player information for graphical use in the show • Assist with error proofing text and graphics for airing • Communicate with directors to ensure a timely and accurate introduction of graphics in the show • Assist with the organization of numbered graphics for Chyron and Viz RT operators • Address any occurrence of inappropriate behavior or language with Adobe Premiere and Final Cut Pro for future airings • Assemble future, full or shortened replays of tournament or studio shows using Florical Automation Systems Advertising: Graphic Designer • Design logos, graphics, and advertisements while utilizing such programs as Adobe Photoshop, InDesign, Illustrator and more for local companies • Manipulate damaged or poorly photographed images to the client’s consent • Create vector and hand drawn art to enhance advertisements and general compositions • Actively organize relationships with sales personnel, and at times clients to acquire a well communicated product • Paginate news columns and features with graphics to accumulate and engage readers • Communicate with writers, editors, clients and vendors to ensure the publication meets quality standards and deadlines • Continually implement page, paragraph, line, and character styles in Adobe InDesign • Package daily publications in a organized and timely fashion while using Adobe Acrobat EMPLOYMENT HISTORY Evolution Digital - Centennial, CO Support Engineer, 2020-Present Comcast Communications - Centennial, CO Eng 2, Video Acquisition & Compression Technology, 2019-2020 Spectrum Telecommunications - Broomfield, CO System Engineer II/ Advanced Video Engineer I, 2017-2019 STARZ Entertainment - Englewood, CO Master Control Operator, 2016-2017 Golf Channel - Orlando, FL Encode Tech/ Channel Coordinator/ On Air Graphics Coordinator/ Broadcast Operator, 2010-2015 Gainesville Television Network - Gainesville, FL Master Control Operator, 2007-2010 The Independent Florida Alligator - Gainesville, FL Graphic Designer/ Editorial Production, 2005-2008 2.