BRIEF CONTENTS Part I—Getting Started 1 Getting Started ............................................................................................................ 1 Part II—Administering the System 2 System Settings .........................................................................................................29 3 Administering the Domain ........................................................................................83 4 Trunks ....................................................................................................................... 113 5 Dial Plans ................................................................................................................. 147 6 Extensions ................................................................................................................ 161 7 Park Orbits ............................................................................................................... 177 8 Service Flags ........................................................................................................... 181 9 Auto Attendant ........................................................................................................ 193 10 Hunt Groups ............................................................................................................ 215 11 Agent Groups .......................................................................................................... 225 12 Paging ...................................................................................................................... 251 13 Conferencing ........................................................................................................... 259 14 IVR Node .................................................................................................................. 271 15 Calling Card Account ............................................................................................ 283 16 Pre-Pay Feature ...................................................................................................... 289 17 Email ......................................................................................................................... 295 18 Audio and Greetings .............................................................................................. 309 19 Buttons ..................................................................................................................... 327 20 Plug and Play........................................................................................................... 343 21 Music on Hold ......................................................................................................... 379 22 Call Detail Records (CDRs) ................................................................................. 393 vi Deploying the snom ONE IP Telephone System Part III—The User Interface 23 Web Interface ......................................................................................................... 403 24 Star Codes .............................................................................................................. 429 25 Voicemail .................................................................................................................. 451 26 Cell Phones ............................................................................................................. 463 Appendix A. Working with CSV Files ............................................................ 479 Appendix B. SIP Overview .............................................................................. 503 Appendix C. snom ONE and Exchange ........................................................ 531 Glossary .................................................................................................................. 539 Index 559 CONTENTS Part I—Getting Started 1 Getting Started .......................................................................1 About snom ONE .................................................................... 1 Memory/Hardware Requirements ............................................ 2 USB Device .......................................................................... 4 Warnings ........................................................................ 4 Standards Conformance ...................................................... 4 Disposal ......................................................................... 4 Installing the Software .............................................................. 5 Windows Installations ......................................................... 5 MAC OS Installations ......................................................... 7 Linux Installations ............................................................ 10 Upgrading the Software .......................................................... 14 Manual Software Upgrades (Windows) ................................... 15 Mac OS Upgrades ........................................................... 16 Linux Upgrades ............................................................... 17 Logging In .......................................................................... 18 Login Levels .................................................................. 19 Activating Your License ........................................................... 21 Restarting the System ............................................................. 21 Restarting From Windows (Service Control Manager) .................. 22 Restarting From a Command Line ......................................... 23 Restarting From Mac OS ................................................... 23 Restarting From a Linux Environment ...................................... 23 Manually Starting the Service .............................................. 23 When the System Fails to Restart ......................................... 24 Technical Support ................................................................. 25 Documentation ........................................................................ Part II—Administering the System 2 System Settings .................................................................... 29 Directory Structure ................................................................ 33 viii Deploying the snom ONE IP Telephone System Directory Tree ................................................................ 33 Global Configuration File ................................................... 34 Folder Overview .............................................................. 35 Folder Details ................................................................. 37 Configuring System Settings ..................................................... 42 General ........................................................................ 42 Administrator Login .......................................................... 44 Appearance ................................................................... 45 Performance .................................................................. 48 SIP Settings .................................................................. 51 Ports ................................................................................. 53 HTTP Ports ................................................................... 53 SIP Ports ...................................................................... 54 RTP Ports ..................................................................... 56 SNMP ......................................................................... 58 TFTP ........................................................................... 59 LDAP .......................................................................... 60 Logging ............................................................................. 60 General Logging ............................................................. 61 Specific Events ............................................................... 62 SIP Logging .................................................................. 63 Configuration ....................................................................... 66 Save/Restore a Backup ..................................................... 66 Request Configuration ...................................................... 67 Reload Configuration Files .................................................. 67 Schedule a Reboot .......................................................... 68 Certificates ......................................................................... 69 Access List ......................................................................... 71 Web Page Control................................................................. 74 Templates ..................................................................... 74 Translation .................................................................... 77 User Page Control ........................................................... 78 3 Administering the Domain ........................................................ 83 Naming the Domain................................................................ 84 Changing the Name of the Domain ........................................ 84 Assigning a Domain Administrator ............................................... 85 Domains—Default and New ...................................................... 89 Default Domain ............................................................... 89 Contents