USER GUIDE Verizon Home Voice Mail Easy steps to get you started Home Voice Mail service types Advantage Standard Multiple OnePoint Feature1 Basic HVM4 HVM4 HVM HVM4 Voice Mail Greeting 45 seconds 45 seconds 45 seconds 45 seconds 60 seconds Busy Greeting ✓ Extended Absence Greeting ✓ Message Storage 10 days2 10 days 30 days 30 days 30 days Message Capacity 10 2-minute2 10 2-minute 30 2-minute 50 2-minute 50 3-minute Multiple Mailbox Extensions Up to 83 Up to 83 Spanish Prompts ✓ ✓ ✓ ✓ ✓ Multiple Number Service ✓ Message Notification Special Delivery (Outcall Notification) ✓ Pager Notification ✓ ✓ ✓ Reminder Calls ✓ ✓ ✓ ✓ Wake-Up Call ✓ ✓ ✓ ✓ Send messages to Verizon Home Voice Mail Subscribers ✓ ✓ ✓ ✓ Group Lists 5/10 3/25 3/25 3/25 Reply to Messages ✓ ✓ ✓ ✓ Forward Messages ✓ ✓ ✓ ✓ Private Messages ✓ ✓ ✓ ✓ Urgent Messages ✓ ✓ ✓ ✓ Future Delivery ✓ ✓ ✓ ✓ Return Receipt ✓ ✓ ✓ ✓ Notes: 1 Features may not be available in all areas or with all mailbox types. If option is not presented in mailbox prompts, it may require activation and a charge may apply. 2 In some areas, Basic Mailbox has a capacity of 7 one-minute messages stored for 7 days. 3 Maximum of three extensions in some areas. 4 No longer available for purchase. If you currently subscribe to these products you may continue to do so at your existing location until further notice from Verizon. TABLE OF CONTENTS Getting Started Setting up Home Voice Mail from home . 2 Setting up Home Voice Mail away from home . 2 The Basics – Retrieve, Listen and Send Managing your messages . 2 Accessing your mailbox . 3 Listening to your messages . 3 Personal Options Change your passcode . 4 Change your recorded name . 4 Change your greetings . 4 Multiple Mailbox . 5 How to set up a mailbox . 6 How to delete a mailbox . 7 Customizing Your Mailbox Messaging . 7 Group Lists . 8 Notification Options . 8 Reminder Call . 8 Wake-Up Call . 9 Message Alerts . 11 Pager Notification . 11 Outcall Notification . 12 One Point Voice Mail . 12 Multiple Number Service . 12 Compatibility with other Verizon Services . 13 Frequently Asked Questions . 14 Terms & Conditions . 15 Menu Map . 17 Quick Reference Instructions . Back cover 1 It is important that you choose Getting Started a passcode that’s easy for Before using Home Voice Mail for you to remember but hard for the first time, take a few minutes to others to guess. Do not use get set up. Follow the steps below any portion of your telephone and listen carefully to the recorded number, one digit repeated (for instructions. example, 4444), or a sequence 1. Dial the Verizon Home Voice Mail of digits (for example, 1234 or system number. Wait for the 9876). Memorize your passcode system to answer. or write it down. 2. Depending on where you are ... • Record the greeting your callers will hear. at home • Record your name as a label for • Enter your starter passcode. your mailbox. • Press # . Now go to Step 3. • For Multiple Mailbox, there are – or – a few additional steps required away from home to set up this feature. OnePoint Voice Mail also includes this • Press # . option. Please refer to “Setting • Enter your mailbox number, Up a Multiple Mailbox” section which is the same as your home of this guide. This feature is not telephone number. available in all areas. • Enter your starter passcode. The next time you access your • Press # . Now go to Step 3. mailbox, you can record a special busy greeting* that your callers will 3. Listen carefully to the recorded hear when your line is busy. instructions. They will guide you through setting up your If you do not record a busy mailbox — the place where greeting, callers will always hear your messages, greetings and your regular greeting. passcode are stored and where *Busy greeting is available only with OnePoint Voice all Home Voice Mail activities Mail where facilities exist. take place. Managing Your Note: Your starter passcode is either your 7-digit Messages telephone number or the last With Home Voice Mail, you will be four digits of your telephone able to access your mailbox and number, depending on your hear your messages — even when area. Please refer to your you are away from home. All you welcome letter. need is a Touch-Tone telephone. A recorded voice will take you You will: through the steps. • Create your own 4-10 digit • You’ll know you have messages passcode. when you hear an interrupted dial tone on your home phone. 2 The indicator will remain until you have saved or deleted all Listening To Your messages. You can still make calls Messages while the indicator is on. Each message you retrieve is marked • Follow the easy-to-use recorded with the day and time it was received. instructions to access and hear For example, your message will be your messages. marked: “Received Monday, June 22, • There is no need to wait until the at 1:23 p.m.” You will then hear the end of a voice prompt. Once a recorded message. You will hear new prompt starts, you can enter a messages first, followed by saved selection at any time. messages. • Message capacity and storage for How to listen to your messages varies by mailbox type. Refer to the table in the front of messages: this user guide for your mailbox 1. Call Home Voice Mail as described parameters. Once the message in “Accessing Your Mailbox.” limit has been reached, you cannot receive new messages until 2. Press 1 at the Main Menu to hear you erase some of your stored your messages. messages. 3. After you hear each message, you can: Accessing Your • Press 1 to replay the message. Mailbox • Press 2 to save it. To listen to your messages or to • Press 3 to erase it. access other Home Voice Mail • Press 4 to reply to a message left options, you will first need to dial by another mailbox subscriber.* into your mailbox. • Press 5 to send a copy to another To access your mailbox from mailbox subscriber.* your home telephone: • Press # to skip the message. 1. Dial your Access Number. (The message will remain as a new 2. Enter your Passcode to reach the Home Voice Mail Main Menu. message.) * Not available with all mailbox types. To access your mailbox when When replying to a message or away from home: sending a copy of a message, you 1. Dial your Access Number, with have several delivery options area code when necessary. available. # 2. Wait for an answer, then press . • To mark the message urgent 3. Enter your mailbox number, (your priority, press 1. Urgent 7 or 10 digit home telephone messages are played prior to number depending on your area). other new and saved messages. 4. Enter your Passcode to reach the Home Voice Mail Main Menu. 3 • To mark the message for private To change your passcode: delivery, press 2. The recipient 1. At the Main Menu, press 3 for will not be able to send your Personal Options. message to another subscriber. 2. Press 2 and follow the recorded • To mark the message for future instructions. delivery, press 3 and follow the instructions to set up the date How to Change Your and time for delivery in the next Recorded Name or Use Your 30 days. Mailbox Number as a Label: • To receive a confirmation receipt Your recorded name is used as a when the message has been label for your mailbox when sending delivered, press 4. messages to other mailboxes. You must save, erase, or skip each It is also used if you choose the message before you can hear the automated system greeting for next one. your callers. To change your recorded name: Personal Options 1. At the Main Menu, press 3 for From the Personal Options Menu Personal Options. you can change your passcode, 2. Press 1 to Change Greeting or greetings or name. You can also Recorded Name. set up multiple mailboxes, group 3. Press 2 and follow the recorded lists for messaging, notifications instructions to change your when new messages are received, recorded name or to use your wakeup calls and reminders. You telephone number as the label can reach the Personal Options for your mailbox. Menu by pressing 4 at the Main Menu. How to Change Your Passcodes and Greetings Personal Greeting: Your personal greeting is heard by How to change your callers when you are unavailable. passcode: You can record your own greeting or use the automated system You can change your passcode as greeting which will identify your often as you like. Choose a 4-10 mailbox by inserting your recorded digit passcode that’s easy for you name or telephone number in the to remember and hard for others to recording. guess. To protect the security of your “The person you called (recorded mailbox, do not use any part of your name or mailbox number) is not telephone number, a repeated digit available right now. Please leave (444444), or sequential numbers your message at the tone.” (34567). If you ever forget your passcode, you can reset it at verizon. com or you can call Verizon Repair. 4 To change your personal greeting: If you are calling about soccer, 1. At the Main Menu, press 3 for games are cancelled on September Personal Options. 23rd due to rain. Next practice is on Monday. Otherwise, please leave 2. Press 1 to change greeting or your name, telephone number, and a recorded name. message and we’ll return your call as 3. Press 1 and follow the recorded soon as we can.” instructions. To use an extended absence greeting: How to Change Your Busy 1.