SUPPORTING OUR COMMUNITIES SPOTLIGHT ON OUR DRIVERS ANITA HARPER is no stranger CHARITY DONATION to buses, having driven for the WE’D LOVE TO We were pleased to present a cheque past 29 years. Well-known to her Your Transdev Way for $1755 to the Children’s Hospital regular customers for her friendly JOURNEYS, NEWS AND STORIES | ISSUE 5 demeanour and well-respected HEAR FROM YOU! Foundations Australia. The money was Welcome to the latest edition of Your raised as part of a staff fundraising effort in amongst her fellow drivers, Anita is an asset to Transdev NSW. Transdev Way. Here you will find the latest November 2015. This money will help sick kids during their stay new and improvements to your bus service. Transdev NSW is working hard to improve at the Sydney Childrens’ Hospital at Randwick. Before she started with Transdev bus services. (then Connex), she drove touring coaches around Australia and My philosophy We invite you to come Meet Our Managers, YOUR BUS, NOW IN REAL TIME prior to that was a taxi driver. is, if you treat Hardworking and committed to her ask about the issues you’re interested in Real-time data is now available for your Transdev job, her Service Delivery Manager people nicely, and share your ideas and feedback. NSW Bus services. says she ‘has to be on death’s door they’ll treat you You can receive up-to-the-minute service information on before she’ll miss a shift’. nicely in return. your smartphone via transport apps and track your bus In September 2009, Anita was in real time. Once the bus has started its trip you can see driving a school bus on Heathcote Road, when a car crossed WHERE AND WHEN where it is, what time it is expected to arrive at your stop lanes and collided head on with the bus. The driver and his and its estimated arrival time at your destination. passenger were both killed and Anita suffered a serious injury to her foot, which was crushed during the accident. Thankfully Tuesday 26 April For more information, and for links to download no one was seriously injured on the bus and even though she 15:00 – 16:30 At Parramatta interchange transport apps, visit transportnsw.info. sustained permanent damage to her foot, Anita returned to work as soon as she could. Thursday 28 April 10:00 – 11:30 At Bankstown Centro interchange What do you enjoy about being a driver? Looking for a career change? I’ve always loved driving and talking to people. And if you can not make it, visit When I left school I was doing office work, then I took a break transdevnsw.com.au to find the next dates Transdev NSW is regularly seeking new drivers from all to do some travelling, but when I returned I became a taxi backgrounds. Visit www.transdev.com.au/careers for driver because I just couldn’t go back inside. I really enjoy being our current vacancies. outside, which is one of the reasons I love driving. My friends are all retired and keep asking me why I haven’t. Why would I retire? I’m doing something I love. What would I be doing otherwise… crosswords and bingo? I don’t think so! IN THIS ISSUE Transdev’s Mobility Card What about the customers? I try to give extra help to our more senior customers, because I Latest service changes think, that could have been my mother. I know that I would have appreciated someone taking some extra care to help her get on Make your daily commute and off the bus. safer and easier My philosophy is, if you treat people nicely, they’ll treat you nicely in return. IT’S EASY TO PLAN YOUR TRIP Have you noticed any changes over the years? Transdev NSW operates an extensive bus network on behalf of the NSW On the web The only thing that’s really changed over the years is the traffic. Government and provides regular route, school and charter services annually Questions and feedback to the Upper North Shore, South and South Western Sydney communities. transportnsw.info Phone 131 500 TTY 1800 637 500 Other than that people are still people. www.transdevnsw.com.au CUSTOMER TRAVEL TIPS MAKE YOUR DAILY COMMUTE SAFER AND EASIER There’s someone trying to get somewhere every minute of every day. But sometimes your best laid plans can go astray – especially when it’s busy or bad weather. Here are some quick tips to help your travel plans run more smoothly: y If you have not travelled with us for a while, aren’t sure of your journey itinerary or to ensure that you are up to date with the latest travel information, get your latest route timetable from our website TRAVEL SAFE WITH THE Like any road users, our buses are submitted to traffic, Travel safe with the Please be patient y weather conditions road works and road closures or TRANSDEV’S MOBILITY CARDMobility card PleasePlease let me let know me know Travel safe with the when we get to similar events. Download one of the transport apps from Transdev NSW has come up with an innovative idea for Mobility card when we get to Please. .be . patient. transportnsw.info to see the estimated real-time service AND REMEMBER: SAFETY IS customers to communicate their needs with the driver or . .. times YOUR RESPONSIBILITY other passengers. y It’s better to arrive 5 minutes early than 5 minutes late ‘At Transdev, we pride ourselves on making sure our customers y Have your Opal card ready in hand; order your Opal card Whether around our buses… have a safe, reliable and comfortable journey, but we are also from Opal.com.au if you haven’t got one y Always use pedestrian crossings aware that some customers are unable to communicate their y Signal the driver in the bus you intend to board, and do so y Never assume that an approaching vehicle can see you, needs easily due to disability, age or even language barriers,’ Travel safe with the Please letfrom me a safe know visible spot at your stop Please be patient or will stop for you – wait until all vehicles have stopped said General Manager, Customers and Communication Nicole Mobility card before you cross Ryan. wheny Presswe ‘stop’get asto you approach your stop and not when you get there. If you indicate your stop too late, the driver may y At intersections, check for turning vehicles before you ‘The Transdev Mobility Card is designed to be carried by . .not . judge. it . .is . safe. .to . pull . over and you. .will . be. dropped. .at . leave the kerb, and while you are crossing the road customers who may need extra assistance with boarding or the next stop y Avoid crossing between parked cars or at the front or back navigating their journey on public transport.’ y Before alighting, check that you have not left any of your of buses ‘We wanted to create a way to make sure people from all walks of belongings behind. y Don’t be distracted by mobile devices (so you can hear life are able to communicate with staff on board our services.’ vehicles and concentrate on crossing the road) The Transdev Mobility Card also offers peace of mind for family y At traffic lights, make sure that vehicles stop before you when a loved one is using public transport and may need extra cross, and don’t enter the road if vehicles are moving assistance to get to their destination. through the crossing or if the red don’t walk signal shows. DON’T LET UNEXPECTED The cards include a range of options that the customer can … or in our buses: easily fill in information about themselves that they can then CHANGES TO YOUR JOURNEY share with our staff or other passengers on board in case they RUIN YOUR DAY y Buses constantly move – stay alert and watch your step need a little extra help with their journey. Visit transportnsw.info to find out about any It is available in both a perforated booklet version and also a permanent or temporary changes to services that may y Sit as soon as you find a free Get a grip! downloadable print-at-home version via the effect you. seat y Always use the hand rails or transdevnsw.com.au website. For your latest school timetable, go to transdevnsw. hold on to straps or seats when com.au, click on the Timetable or School Bus getting on and off the bus. Timetables links and select your school..