IBM QRadar 7.3.3 Installation Guide IBM Note Before you use this information and the product that it supports, read the information in “Notices” on page 63. Product information This document applies to IBM® QRadar® Security Intelligence Platform V7.3.3 and subsequent releases unless superseded by an updated version of this document. © Copyright International Business Machines Corporation 2004, 2019. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Contents Introduction to QRadar installations ......................................................................v Chapter 1. QRadar deployment overview................................................................1 License keys................................................................................................................................................. 1 Integrated Management Module.................................................................................................................1 Prerequisite hardware accessories for QRadar installations......................................................................2 Environmental restrictions...........................................................................................................................2 Supported web browsers ............................................................................................................................2 Firmware update..........................................................................................................................................3 Bandwidth for managed hosts.....................................................................................................................3 USB flash drive installations........................................................................................................................ 3 Creating a bootable USB flash drive with Microsoft Windows.............................................................. 4 Creating a bootable USB flash drive on a Apple Mac OS X system....................................................... 4 Creating a bootable USB flash drive with Red Hat Linux.......................................................................5 Installing QRadar with a USB flash drive............................................................................................... 6 Standard Linux users ...................................................................................................................................6 Third-party software on QRadar appliances............................................................................................... 8 Chapter 2. QRadar installations............................................................................. 9 Installing a QRadar appliance......................................................................................................................9 QRadar software installations................................................................................................................... 11 Prerequisites for installing QRadar on your hardware........................................................................ 11 Installing RHEL on your hardware....................................................................................................... 12 Installing QRadar after the RHEL installation......................................................................................15 Chapter 3. Virtual appliance installations............................................................. 17 Overview of supported virtual appliances ................................................................................................17 System requirements for virtual appliances............................................................................................. 20 Creating your virtual machine....................................................................................................................24 Installing QRadar on a virtual machine..................................................................................................... 24 Adding your virtual appliance to your deployment...................................................................................26 Chapter 4. Installations from the recovery partition..............................................27 Reinstalling from the recovery partition....................................................................................................27 Chapter 5. Reinstalling QRadar from media.......................................................... 29 Chapter 6. Setting up a QRadar silent installation................................................. 31 Chapter 7. QRadar cloud marketplace images.......................................................37 Configuring server endpoints for cloud installations................................................................................ 37 Configuring client networks for cloud installations.................................................................................. 38 Configuring a member for cloud installations...........................................................................................40 Chapter 8. Configuring bonded management interfaces........................................ 41 Chapter 9. Network settings management............................................................43 Changing the network settings in an all-in-one system........................................................................... 43 Changing the network settings of a QRadar Console in a multi-system deployment..............................44 iii Updating network settings after a NIC replacement................................................................................ 45 Chapter 10. Troubleshooting problems.................................................................47 Troubleshooting resources........................................................................................................................47 Support Portal...................................................................................................................................... 48 Service requests .................................................................................................................................. 48 Fix Central.............................................................................................................................................48 Knowledge bases................................................................................................................................. 49 QRadar log files..........................................................................................................................................49 Common ports and servers used by QRadar............................................................................................ 50 QRadar port usage ...............................................................................................................................50 Viewing IMQ port associations............................................................................................................ 57 Searching for ports in use by QRadar.................................................................................................. 58 QRadar public servers.......................................................................................................................... 58 Chapter 11. Receiving QRadar update notifications.............................................. 61 Notices................................................................................................................63 Trademarks................................................................................................................................................ 64 Terms and conditions for product documentation................................................................................... 64 IBM Online Privacy Statement.................................................................................................................. 65 General Data Protection Regulation..........................................................................................................65 iv Introduction to QRadar installations IBM QRadar appliances are pre-installed with software and the Red Hat Enterprise Linux® operating system. You can also install QRadar software on your own hardware. Thank you for ordering your appliance from IBM! It is strongly recommended that you apply the latest maintenance to you appliance for the best results. Please visit IBM Fix Central (http://www.ibm.com/ support/fixcentral) to determine the latest recommended patch for your product. To install or recover a high-availability (HA) system, see the IBM QRadar High Availability Guide. Intended audience Network administrators who are responsible for installing and configuring QRadar systems must be familiar with network security concepts and the Linux operating system. Technical documentation To find IBM QRadar product documentation on the web, including all translated documentation, access the IBM Knowledge Center (http://www.ibm.com/support/knowledgecenter/SS42VS/welcome). For information about how to access more technical documentation in the QRadar products library, see QRadar Support – Assistance 101 (https://ibm.biz/qradarsupport). Contacting customer support For information