Saint John Transit Operational Audit City of Saint John Task 9: Final Report Draft Prepared for Saint John Transit Prepared by Stantec October 2020 Task 9: Final Report (Draft) Saint John Transit Operational Audit October 9, 2020 Prepared for: The City of Saint John Prepared by: Stantec TASK 9: FINAL REPORT (DRAFT) This document entitled Task 9: Final Report (Draft) was prepared by Stantec Consulting Ltd. (“Stantec”) for the account of the City of Saint John (the “Client”). The material in it reflects Stantec’s professional judgment in light of the scope, schedule and other limitations stated in the document and in the contract between Stantec and the Client. The opinions in the document are based on conditions and information existing at the time the document was published and do not take into account any subsequent changes. Any use which a third party makes of this document is the responsibility of such third party. Such third party agrees that Stantec shall not be responsible for costs or damages of any kind, if any, suffered by it or any other third party as a result of decisions made or actions taken based on this document. Reviewed by (signature) Sasha Pejcic TASK 9: FINAL REPORT (DRAFT) Table of Contents ABBREVIATIONS ................................................................................................................... VII 1.0 EXECUTIVE SUMMARY .............................................................................................. 1.1 2.0 INTRODUCTION ........................................................................................................ 2.12 3.0 ABOUT SAINT JOHN ................................................................................................ 3.12 3.1 DEMOGRAPHICS ...................................................................................................... 3.13 3.2 POINTS OF INTEREST ............................................................................................. 3.15 4.0 TRANSIT PROPENSITY ............................................................................................ 4.16 4.1 LAND USES ............................................................................................................... 4.17 4.2 POPULATION DENSITY ............................................................................................ 4.18 4.3 EMPLOYMENT .......................................................................................................... 4.18 4.4 INCOME ..................................................................................................................... 4.19 4.5 VEHICLE PARKING ................................................................................................... 4.20 4.6 COMMUTING FLOW .................................................................................................. 4.21 4.7 RECENT IMMIGRANT POPULATION........................................................................ 4.22 5.0 WHAT WE HAVE HEARD ......................................................................................... 5.23 5.1 EMERGING THEMES ................................................................................................ 5.24 5.2 SURVEY HIGHLIGHTS .............................................................................................. 5.25 6.0 BACKGROUND DOCUMENT REVIEW ..................................................................... 6.26 6.1 FROM SURFACES TO SERVICES, 2017 .................................................................. 6.26 6.2 MOVE SJ, 2017 .......................................................................................................... 6.26 6.2.1 Move SJ Phase 2- Transit System Review, 2017 ...................................... 6.27 6.2.2 Saint John Transit Long Term Vision, 2018 ............................................... 6.28 6.3 MUNICIPAL PLAN, 2010 ............................................................................................ 6.28 6.4 NORTH END NEIGHBOURHOOD TRANSPORTATION PROJECT, 2017 ................ 6.28 6.5 CENTRAL PENINSULA SECONDARY PLAN, 2019 .................................................. 6.29 6.6 SAINT JOHN TRANSIT RIDERSHIP SURVEY, 2018 ................................................ 6.29 6.7 CITY OF SAINT JOHN POPULATION GROWTH FRAMEWORK .............................. 6.30 7.0 SYSTEM ANALYSIS .................................................................................................. 7.30 7.1 SERVICE OVERVIEW ............................................................................................... 7.31 7.2 PERFORMANCE INDICATORS ................................................................................. 7.31 7.3 HEADWAYS ............................................................................................................... 7.32 7.4 RIDERSHIP ................................................................................................................ 7.32 7.5 ON-TIME PERFORMANCE ........................................................................................ 7.33 7.6 FARES ....................................................................................................................... 7.35 7.7 FINANCIAL ................................................................................................................ 7.35 8.0 PEER REVIEW .......................................................................................................... 8.36 TASK 9: FINAL REPORT (DRAFT) 9.0 VISIONING AND OBJECTIVES ................................................................................. 9.48 9.1 VISION STATEMENT ................................................................................................. 9.48 9.2 OBJECTIVES ............................................................................................................. 9.49 9.3 EVALUATION CRITERIA ........................................................................................... 9.50 9.4 KEY PERFORMANCE INDICATORS (KPI) ................................................................ 9.52 9.4.1 Existing KPIs ............................................................................................. 9.52 9.4.2 Future Opportunities for KPIs .................................................................... 9.53 9.4.3 Consideration for Comex Service .............................................................. 9.55 9.4.4 Consideration for City Tours and Charter Service ..................................... 9.55 9.5 ACHIEVING THE VISION ........................................................................................... 9.55 9.6 DATA COLLECTION .................................................................................................. 9.57 10.0 NETWORK GUIDING PRINCIPLES ........................................................................ 10.59 11.0 SERVICE GUIDELINES ........................................................................................... 11.60 11.1 SERVICE LAYERS................................................................................................... 11.60 11.2 ON-TIME PERFORMANCE ...................................................................................... 11.62 11.3 TRANSFERS ............................................................................................................ 11.62 11.4 ROUTE SIMPLICITY ................................................................................................ 11.63 11.5 TRANSIT PROPENSITY .......................................................................................... 11.64 12.0 ROUTING ANALYSIS .............................................................................................. 12.64 12.1 SYSTEM OVERVIEW .............................................................................................. 12.64 12.2 ROUTE-BY-ROUTE ANALYSIS ............................................................................... 12.67 12.2.1 Main Lines ............................................................................................... 12.67 12.2.2 West-Side Routes ................................................................................... 12.68 12.2.3 North and South Routes .......................................................................... 12.70 12.2.4 East-Side Routes .................................................................................... 12.73 12.2.5 Comex Routes ........................................................................................ 12.76 13.0 PROPOSED NETWORK .......................................................................................... 13.78 13.1 MAIN LINES ............................................................................................................. 13.82 13.2 WEST-SIDE ROUTES .............................................................................................. 13.82 13.3 NORTH AND SOUTH ROUTES ............................................................................... 13.84 13.4 EAST-SIDE ROUTES ............................................................................................... 13.85 13.5 COMEX .................................................................................................................... 13.86 13.6 SUPPLEMENTING THE PROPOSED NETWORK ................................................... 13.87 13.6.1 On-Request Strategy .............................................................................. 13.87 13.6.2 Park-and-Rides ......................................................................................