Daystar University Repository EFFECTS OF WORK LIFE BALANCE PRACTICES ON THE PERFORMANCE OF MICROFINANCE INSTITUTIONS: A CASE OF FAULU MICROFINANCE BANK LIMITED by Caroline Amimo A thesis presented to the School of Business and Economics of Daystar University Nairobi, Kenya In partial fulfilment of the requirements for the degree of MASTER OF BUSINESS ADMINISTRATION in Strategic Management and Human Resource Management October 2018 LibraryArchives Archives Copy Daystar University Repository APPROVAL EFFECTS OF WORK LIFE BALANCE PRACTICES ON THE PERFORMANCE OF MICROFINANCE INSTITUTIONS: A CASE OF FAULU MICROFINANCE BANK LIMITED by Caroline Amimo In accordance with Daystar University policies, this thesis is accepted in partial fulfilment of the requirements for the Master of Business Administration degree. Date: Jimnah Waweru, MSc 1st Supervisor Dinah Keino, PhD, 2nd Supervisor Samuel Muriithi, PhD, HoD, Commerce Department Evans Amata, PhD, Dean, School of Business and Economics ii LibraryArchives Archives Copy Daystar University Repository Copyright © 2018 Caroline Amimo iii LibraryArchives Archives Copy Daystar University Repository DECLERATION EFFECTS OF WORK LIFE BALANCE PRACTICES ON THE PERFORMANCE OF MICROFINANCE INSTITUTIONS: A CASE OF FAULU MICROFINANCE BANK LIMITED I hereby declare that this thesis is my original work and has not been submitted to any other college or university for academic credit. Signed: Date: Caroline Amimo 16-1016 iv LibraryArchives Archives Copy Daystar University Repository ACKNOWLEDGEMENTS I acknowledge my lecturers from Daystar University whose guidance helped to conceptualize and develop this study. I wish to particularly acknowledge my two supervisors Dr. Dinah Keino and Mr. Jimnah Waweru for always being available, for the positive critique and for being the first proof readers that helped build the content of this work. I also acknowledge the research Assistant Nancy Akinyi Oduor for the tireless effort during data collection and for timely delivery. Thank you all! v LibraryArchives Archives Copy Daystar University Repository TABLE OF CONTENTS APPROVAL ....................................................................................................................... ii DECLERATION................................................................................................................ iv ACKNOWLEDGEMENTS ................................................................................................ v LIST OF TABLES ........................................................................................................... viii LIST OF FIGURES ........................................................................................................... ix LIST OF ABBREVIATIONS AND ACRONYMS ........................................................... x ABSTRACT ....................................................................................................................... xi CHAPTER ONE ................................................................................................................. 1 INTRODUCTION AND BACKGROUND TO THE STUDY .......................................... 1 Introduction ..................................................................................................................... 1 Background to the Study ................................................................................................. 1 Statement of the Problem .............................................................................................. 18 Purpose of the Study ..................................................................................................... 19 Objectives of the Study ................................................................................................. 19 Research Questions ....................................................................................................... 19 Scope of the Study ......................................................................................................... 19 Assumptions of the Study ............................................................................................. 20 Limitations and Delimitations of the Study .................................................................. 20 Justification of the Study ............................................................................................... 22 Significance of the Study .............................................................................................. 22 Definition of Terms ....................................................................................................... 23 Summary ....................................................................................................................... 24 CHAPTER TWO .............................................................................................................. 25 LITERATURE REVIEW ................................................................................................. 25 Introduction ................................................................................................................... 25 Theoretical Framework ................................................................................................. 25 General Literature Review ............................................................................................ 34 Empirical Literature Review ......................................................................................... 51 Conceptual Framework ................................................................................................. 64 Discussion ..................................................................................................................... 65 Summary ....................................................................................................................... 65 CHAPTER THREE .......................................................................................................... 66 RESEARCH METHODOLOGY ...................................................................................... 66 Introduction ................................................................................................................... 66 Research Design ............................................................................................................ 66 Population...................................................................................................................... 68 Target Population .......................................................................................................... 68 Sample Size ................................................................................................................... 69 Sampling Techniques .................................................................................................... 70 Data Collection Instruments .......................................................................................... 70 Data Collection Procedure ............................................................................................ 72 Pretesting ....................................................................................................................... 72 Validity and Reliability of Research Instruments ......................................................... 73 Data Analysis Plan ........................................................................................................ 75 vi LibraryArchives Archives Copy Daystar University Repository Ethical Considerations................................................................................................... 76 Summary ....................................................................................................................... 76 CHAPTER FOUR ............................................................................................................. 77 DATA PRESENTATION, ANALYSIS AND INTERPRETATION .............................. 77 Introduction ................................................................................................................... 77 Response Rate ............................................................................................................... 77 Presentation, Analysis and Interpretation...................................................................... 78 Summary of Key Findings .......................................................................................... 111 Summary ..................................................................................................................... 113 CHAPTER FIVE ............................................................................................................ 114 DISCUSSIONS, CONCLUSIONS AND RECOMMENDATIONS ............................. 114 Introduction ................................................................................................................. 114 Discussions of Key Findings ....................................................................................... 114 Conclusions ................................................................................................................. 121 Recommendations of this Study .................................................................................. 122 Areas for Further Research ......................................................................................... 123 REFERENCES ..............................................................................................................