A Tables – Base Information ............................................................................................................................3 Table A1 Properties and Population...................................................................................................3 Table A2 Water Volumes....................................................................................................................6 Table A3 Properties and population – wastewater ...........................................................................18 Table A4 Sewage volumes and loading ...........................................................................................19 B Tables – Outputs to Customers ..................................................................................................................25 Table B1 Water Availability...............................................................................................................25 Table B2 Pressure and Interruptions................................................................................................28 Table B3 Sewage Flooding...............................................................................................................32 Table B4 Customer Care – enquiries ...............................................................................................37 Table B5 Customer Care – Complaints............................................................................................38 Table B6 Customer Care – Other.....................................................................................................40 Table B7 Customer Care – GMS Performance ................................................................................41 C Tables – Quality ..........................................................................................................................................44 Table C1 Water Quality Outputs – Compliance................................................................................44 Table C2 Water Quality Outputs – Asset Performance ....................................................................45 Table C3 New Obligations – Water...................................................................................................46 Table C4 Wastewater Quality Outputs – Asset Performance...........................................................47 Table C5 Wastewater Quality Outputs – Asset Performance...........................................................48 Table C6 Wastewater Quality Outputs – New Obligations ...............................................................48 Table C7 Water Mains Activities .......................................................................................................50 Table C8 Sewer Activities .................................................................................................................50 D Tables – Asset Information .........................................................................................................................52 Table D1 Workload Commissioned Assets – Water Service............................................................53 Table D2 Workload Commissioned Assets – Wastewater Service ..................................................53 Table D3 Workload Commissioned Assets – Support Services.......................................................54 Table D4 Asset Changes – Water, Wastewater and Support Services............................................55 Table D5 Asset Performance and Activities – Water Service...........................................................55 Table D6 Asset Performance and Activities – Wastewater Service .................................................56 E Tables – Operating Costs and Efficiency....................................................................................................60 Table E1 Activity Based Costing – Water Service............................................................................62 Table E2 Activity Based Costing – Wastewater Service ..................................................................64 Table E3 PFI Project Analysis ..........................................................................................................66 Table E4 Water Explanatory Factors – Resources and Treatment..................................................70 Table E5 Large Water Treatment Works Information Database ......................................................75 Table E6 Water Explanatory Factors – Distribution..........................................................................76 Table E7 Wastewater Explanatory Factors – Sewerage..................................................................81 Table E8 Wastewater Explanatory Factors – Sewage Treatment Works ........................................88 Table E9 Large Sewage Treatment Works Information Database...................................................91 Table E10 Wastewater Explanatory Factors – Sludge Treatment and Disposal ...............................93 Table E11 Management and General.................................................................................................94 F Tables – Statutory Accounts .......................................................................................................................96 Table F1 Income and Expenditure Account .....................................................................................96 Table F2 Balance Sheet .................................................................................................................102 Table F3 Analysis of Borrowing......................................................................................................103 Table F3a Analysis of Borrowing by interest rate and date of maturity............................................104 Table F4 Analysis of Debtors and Creditors...................................................................................104 Table F5 Cash Flow Parameters....................................................................................................106 Table F6 Working Capital ...............................................................................................................106 Table F7 Cash Flow Statement......................................................................................................106 Table F8 Reconciliation of Operating Surplus (Deficit) to Net Cash Flow from Operating Activities ..........................................................................................................................106 Table F9 Analysis of fixed assets by asset type (for report year) ..................................................106 Table F10 Analysis of income ..........................................................................................................106 G Tables Investment Plan (Actuals and Forecasts) .......................................................................109 Table G1 Summary – Water Service ..............................................................................................114 Table G2 Summary – Wastewater Service.....................................................................................115 Table G3 Quality – Wastewater Service .........................................................................................116 Table G4 Quality – Wastewater Service .........................................................................................116 Table G5-6 Project Analysis – water and wastewater services .........................................................117 H Tables – Asset Inventory and System Performance.................................................................................126 Table H1-H6 Asset Inventory................................................................................................................128 Table H2 Water Non-Infrastructure.................................................................................................128 Table H3 Water Infrastructure.........................................................................................................132 Table H4 Wastewater Infrastructure .............................................................................................. 139 Table H5 Wastewater Non-infrastructure .......................................................................................146 Table H6 Support Services .............................................................................................................150 Table H11 Summary .........................................................................................................................152 Table H12 Water non-infrastructure..................................................................................................153 Table H13 Water Infrastructure.........................................................................................................154 Table H14 Wastewater Infrastructure ...............................................................................................154 Table H15 Sewage Non-infrastructure..............................................................................................154 Table H16 Support Services .............................................................................................................155 J Tables – Cost Base....................................................................................................................................194