Laboratory Guide 2020 Valid from 1st January 2020 TAP4232/31-12-19/V1C Laboratory Guide 2020 Valid from 1st January 2020 TDL Customer Charter We are committed to being the most helpful pathology service in the UK. Our goal is always to provide a high level of service to our customers, who request pathology services, for their patients. This is a philosophy shared by all Sonic Healthcare Pathology practices. We are medically led, and patients are our first concern. We always try to look to improve our operational expertise, and we strive to provide professional leadership within our specialities. We promise to provide easy access to our pathology services • We will always provide a friendly, helpful service. • Our automated laboratory departments operate 24 hours a day, 7 days a week, and we aim to achieve, or improve, our published turnaround times. • Our medical consultants and laboratory teams are available to provide additional clarification, advice or information for tests or results. We promise to help you • We invest in technical and operational excellence, with an extensive test repertoire, to ensure access to a leading-edge laboratory service. • We return results using the reporting method choice, in an as organised and safe way as possible. We promise to support the communities we work in • We do our utmost to provide a service, even during extreme external disruptions beyond our control. • We are committed to our staff’s continued professional development. • We have an organised programme to provide young people with work experience. • We support our local community. We promise to listen • We acknowledge customer issues, and try to resolve them promptly and consistently. • If our delivery has been adversely affected, we will address and review our procedures so that our service reaches the highest standards. • We actively ask for feedback so that we can continue to improve our service. Complaints policy It is the aim of the company to maintain its core values. Two of these core values are: • Commit to service excellence. • Be enthusiastic about continuous improvement. Where a doctor or patient needs to raise a complaint about service levels they should contact Cyril Taylor, Director of Laboratory Compliance, or Annette Wilkinson, Director of Service at [email protected] giving details of the complaint. The information forwarded will be treated as confidential and investigated by the above persons. This process will link into Quality Management procedure for incident investigation. Corrective and preventative actions will be introduced where indicated. Contents PAGE Index of TDL Profiles 2-3 Location maps for TDL London and Manchester 4-5 Helpful information for using The Doctors Laboratory 6-12 Quality assurance 13-18 Special instructions for samples 19 TDL Screening Profiles DL1 – DL12 20-21 Enhanced Liver Fibrosis (ELF Test) 22 Biochemistry 23-31 Haematology 32-35 Microbiology 36-43 Endocrinology 45-51 Reproductive health 52-55 TDL Andrology 56-60 Sexual Health: Tests, profiles and detection information 61-72 Immunology: General / Infectious immunology / Serology 73-80 Tropical and travel related immunology 81-83 Virology: Immune status testing 85 Hepatitis testing and hepatitis profiles 86-89 HIV testing 90-91 General 92-94 Tumour markers 95-96 Genetics – Cytogenetics / Molecular genetics 97-124 In-Vivo Tests 125 Antibiotic assays 125 Therapeutic drug assays 126-127 Allergy 129-137 Specialist drug allergy testing 138 Vitamins, Nutrition and Lifestyle, Omega 3/6 139-141 TDL Tinies™ and Self-collection samples 142-147 Screening for Drugs of Abuse / Alcohol 149-150 Occupational Health 151-152 Cervical Screening 153-161 Histopathology 162-166 Alphabetical test index 168-199 TDL Referral Laboratories 200-202 Terms and conditions of business from 1st Jan 2020 203-210 Forms 211 Downs risk profile (1st & 2nd trimester) Leukaemic studies request form (Cytogenetics / Molecular genetics) Genetic request form Supplies order TDL request form 1 Index of TDL Profiles TDL SCREENING PROFILES PAGE DL1/DL1L Biochemistry Profile 20 DL2/DL2L Haematology and Biochemistry Profile (24 parameters) 20 DL3 Haematology Profile 20 DL4/DL4L Haematology and Biochemistry Profile (16 parameters) 20 DL5/DL5L Postal Haematology and Biochemistry Profile 20 DL6/DL6L General Well Person Profile 20 DL7/DL7L Well Man Profile 21 DL8/DL8L Well Person Profile 21 DL9M Senior Male Profile 21 DL9F Senior Female Profile 21 DL10 Cardiovascular Risk Evaluation Profile 21 DL11 Cardiovascular Risk Plus Profile 21 DL12 Sexual Health Profile 7 STI’s by PCR 21 TDL SPECIFIC PROFILES Alcohol Profiles 149-150, 152 Allergy Screens and Specialist Drug Allergy Testing 129-132, 138 Amenorrhoea Profile 45, 51 Anaemia Profile 32, 35 Andropause Profile 45, 50 Antenatal Profile 32, 35 Autoantibody Profiles 73, 79 Azoospermia Profile 124 Bone Screens 24, 31 Calprotectin / Elastase Profile 73, 79 Cardiovascular Risk Profiles 24, 31 Chest Pain Profile 24, 31 Chlamydia (Species Specific) Antibody Profile 73, 79 Chronic Fatigue Syndrome Profile 73, 79 Clotting Profiles 32, 35 Coeliac Profiles 74, 77 Deep Vein Thrombosis (DVT) Profile (Pre-travel screen) 32, 35, 81-82, 107,124 Diabetic Profiles 25, 31 Drugs of Abuse / Alcohol Screens 149-150 CHANGE Enteric Organism Rapid Antigen Detection 81-82 Epstein-Barr Virus Profile 92 Erectile Dysfunction Profile 45, 50 Female Hormone Profile 45, 50 First Trimester Antenatal Screening Bloods 45, 51 Genetic Profiles 124 Haematology Profile 32, 35 2 PAGE Hepatitis Profiles 86 Hirsutism Profile 45, 51 HIV Profiles 61, 72, 90-91 HRT Profile 45, 51 Impotence Profile 46, 50 Infertility Male Profile 46, 50 Iron Overload Profile 27, 30, 111, 124 Iron Status Profile 27, 30 Jewish Carrier Screen 104, 111, 124 Lipid Profile 27, 30 Liver Function Tests 27, 30 Male Genetic Reproductive Profile 109, 112, 124 Menopause Profile 46, 51 Metabolic Syndrome Profile 46, 51 Mineral Screen 139-140 Myeloma Screen 28, 30 Natural Killer Profile 32, 35 Needle Stick Injury Profile 85 Neurological Viral Screen 93-94 Osteoporosis Screen 28, 31 Pituitary Function Profile 46, 51 Pneumonia (Atypical) Screen 93-94 Polycystic Ovary Syndrome Profile 46, 51 Post-Travel Screens 81-82 Pre-Travel Screen 32, 35, 81-82, 107,124 Prostate Profile 95 Recurrent Miscarriage Profile 115, 124 Rheumatology Profiles 75-76, 80 Rickettsial Species Antibodies 76, 81 Sports/Performance Profile 139-140 NEW STI / Sexual Health Profiles 61-62, 70-71 Thrombotic Risk/Miscarriage Profile 33, 35, 116, 124 Thyroid Profiles 47, 50 Torch Screen 76, 93-94 Trace Metal Screen 140, 151 Tropical Screen 81-82 Urea and Electrolytes 29-30 Viral Screen Profile 93-94 Vitamin Screens 139-141 Von Willebrand Profile 33, 35 Personal Profile (Doctor’s own) are available on request. 3 P H E King’s a v Y St Pancras a n e o m c r Cross r s r International k h a p Francis Crick W o s s l M t t Institute a R e i S d y a t o r la d e e n a A40 Westway t d d King’s R o a Cross G M40 THE DOCTORS LABORATORY British d r a Library HALO BUILDING y Paddington ’ s 1 MABLEDON PLACE I n n J M R u R a d o o b d a a d A Euston a l o e d d S l R d b on t o st r a Eu an n e n W m e ax P l t Madame Tussauds y F e t h S l t o ac a ou b rr m S d Te c Si u e t r ce G Euston n Pla o Regent’s P ck r o t d d l is o a a v Baker Park R Square o a M s t o n c T H E u n e a a r y l e b o n e R o a d Street M S H r u c e n t Warren h r t Marylebone W b m e ar G ren St r r Street o Sq a o S M n n Great w on t ay d d t a r r ton W e o Graf T S e G S r r G Portland o t e y l t t S t o B l t t e t S S t u re Street le e a shi ap b on M n v c e k D Russell G o h t e W R S e n r a ord s u ilf r e e on St h m s Square Gu t t ing i d P a t t S d e s a H P S fi t t d e r o i S t n e th g u la l r l l ymo r w P e d e h o W t H S F l l e S W H a i q a S t S C t t z t n h a c t is d l r i r aven e C m r w o d e e e N v Goodge l y e S e e p P l S o t y a o Street l P t u n l S a t e o d C B h c t t S r S o a S e e l t t g u o m d t l o o t a o r e S G t p nn m A n en t e PATIENT RECEPTION Qu R o d C s d d n a o h b t N R S r a u R s 76 WIMPOLE STREET d e e l m r t o a ti w l S r b r o o y w o y M m c e h t r t T e C S a e P R a t v n S S e e t n S t St d g ore t m is Wig e J h O a n S rch m q t H e Holborn a Pl S Tottenham tt o nrie V s e a H e l l t e r r e 0 S s A4 d Court Road S S t t t Marble S Oxford St Arch t t xford S O D Ne a Take Exit 4: Regent St v w i Oxford e B s o (North), Oxford St (West) n Circus Bond S d t S Street t Selfridges Debenhams John Lewis THE DOCTORS LABORATORY Out of hours samples The Halo Building, 1 Mabledon Place, London WC1H 9AX can be dropped at: Tel: 020 7307 7373 Fax: 020 7307 7374 Patient Reception E-mail: [email protected] 76 Wimpole Street Web: www.tdlpathology.com London W1G 9RT Or at any time at PATIENT RECEPTION/PHLEBOTOMY SERVICES the main laboratory: 76 Wimpole Street, London W1G 9RT The Halo Building Telephone: 020 7307 7383 1 Mabledon Place Patient Reception Fax: 020 7307 7371 London WC1H 9AX Email: [email protected] Samples are taken at OPENING TIMES Patient Reception only.