Sustainability Report 2013 Panasonic Corporation For the year ended March 31, 2013 About Sustainability Report 2013 Editorial Policy In consideration of the increasing importance of sustainability management, Panasonic publishes the Sustainability Report to comprehensively introduce our initiatives towards the society and environment as well as annual relevant data. This year, it was integrated with the former ‘eco ideas’ Report which contained more details on our environmental activities. Relevant pages from our sustainability website have been compiled into this PDF file. We used the International Standard, ISO26000:2010, Guidance on social responsibility, specifically the seven core subjects, as well as the Global Reporting Initiative (GRI) Sustainability Reporting Guidelines G3.1 and its principles of sustainability context, stakeholder inclusiveness, materiality, and completeness, to determine the universe of issues relevant to social responsibility. In addition, to determine priority issues, we conducted materiality assessment (Pages 8-10), as well as focusing our environmental reporting on the issues as set forth in the environmental action plan — Green Plan 2018. Data reported in this report refers to a global result and the name of a country or region is indicated when disclosing data specific to a particular country or region. More detailed information or those by region is disclosed in the Sustainability page on our website. http://panasonic.net/sustainability/ This report is published alongside our Annual Report 2013, which contains detailed information about our business and financial performance. http://panasonic.net/ir/ Reporting Period and Boundary Reporting period: Fiscal 2013 (April 1, 2012 - March 31, 2013) Organization covered: Panasonic Corporation and consolidated subsidiaries • Data related to manufacturing sites covers all manufacturing sites (300 sites) that have established Environmental Management Systems. • When companies included in the scope of tabulation are changed, data is corrected in a retrospective manner. • Data without any indications of fiscal years or regions refers to global results in fiscal 2013. Assurance KPMG AZSA Sustainability Co., Ltd. assured our major environmental performance data in this report and its independent assurance report is contained on Page 217. Reference Guidelines Sustainability Reporting Guidelines G3.1 by the Global Reporting Initiative (GRI) Environmental Reporting Guidelines 2012 by the Ministry of the Environment, Japan * We provide ISO26000 and GRI3.1 content indexes at the back of this report. 1 Contents About Sustainability Report 2013 ....................................................................................................................................1 Contents.....................................................................................................................................................................................2 Company Profile......................................................................................................................................................................4 Panasonic Sustainability Our Unchanging Management Philosophy and Sustainability .......................................................................6 Top Message....................................................................................................................................................................7 Sustainability Policy ......................................................................................................................................................8 Materiality Analysis........................................................................................................................................................9 Corporate Governance.................................................................................................................................................12 Risk Management ...........................................................................................................................................................22 Environment Policy...................................................................................................................................................................................30 Eco-conscious Products and Factories................................................................................................................33 CO2 Reduction .................................................................................................................................................................39 Resources Recycling.....................................................................................................................................................64 Water Resource Conservation ..................................................................................................................................78 Chemical Substance Management...........................................................................................................................81 Biodiversity Conservation...........................................................................................................................................89 Collaboration Across the Supply Chain.................................................................................................................92 Environmental Communication..................................................................................................................................94 Global Eco Projects.......................................................................................................................................................100 Environmental Management .......................................................................................................................................122 Customer Product Quality and Safety........................................................................................................................................134 Customer Satisfaction..................................................................................................................................................139 Information Security and Protection of Personal Information .....................................................................145 Ethical Corporate Communications in Advertising ...........................................................................................147 Fair Operating Practices Policy...................................................................................................................................................................................149 Responsible Executive and Framework.................................................................................................................150 Rules and System ..........................................................................................................................................................151 Performance Evaluation and Development..........................................................................................................153 Performance.....................................................................................................................................................................155 2 Human Rights Policy...................................................................................................................................................................................156 Responsible Executive and Framework.................................................................................................................159 Rules and System ..........................................................................................................................................................160 Performance Evaluation and Development..........................................................................................................163 Performance.....................................................................................................................................................................164 Employees Employment Status .......................................................................................................................................................166 Policy...................................................................................................................................................................................167 Employee Training and Development .....................................................................................................................168 Promoting Diversity.......................................................................................................................................................174 Health and Safety...........................................................................................................................................................181 Performance.....................................................................................................................................................................189 Supply Chain Policy...................................................................................................................................................................................190