Anatomic Index After Hours Telehealth Triage Guidelines | Adult | 2021 Anatomic Group and Title Abdomen Symptoms Abortion - Medication Induced Follow-up Call Abdominal Injury Abdominal Pain - Female Abdominal Pain - Male Abdominal Pain - Menstrual Cramps Abdominal Pain - Upper Cancer - Constipation Cancer - Diarrhea Cancer - Nausea and Vomiting Colonoscopy Symptoms and Questions Constipation Diarrhea Endoscopy (Upper GI) Symptoms and Questions Feeding Tube Symptoms and Questions GI Multiple Symptoms - Guideline Selection Nausea Ostomy Symptoms and Questions Pelvic Pain - Female Pinworms Postpartum - Abdominal Pain Postpartum - Constipation Pregnancy - Abdomen Injury Pregnancy - Abdominal Pain Greater Than 20 Weeks EGA Pregnancy - Abdominal Pain Less Than 20 Weeks EGA Pregnancy - Constipation Pregnancy - Morning Sickness (Nausea and Vomiting of Pregnancy) Pregnancy - Rectal Symptoms Rectal Bleeding After Hours Telehealth Triage Guidelines | Adult | 2021 Page 1 Anatomic Group and Title Rectal Symptoms Arm and Leg Symptoms Rectum - Foreign Body Ankle and Foot Injury Spinal Cord Injury - Constipation Ankle Pain Stools - Unusual Color Ankle Swelling Swallowed Foreign Body Arm Injury Swallowing Difficulty Arm Pain Vomiting Arm Swelling and Edema Vomiting Blood Cast Symptoms and Questions Worms - Other Than Pinworms Diabetes - Foot Problems and Questions Elbow Injury Elbow Pain Elbow Swelling Finger Injury Finger Pain Foot Pain Hand and Wrist Injury Hand and Wrist Pain Hand Swelling Hip Injury Hip Pain Knee Injury Knee Pain Knee Swelling Leg Injury Leg Pain Leg Swelling and Edema Muscle Aches and Body Pain Postpartum - Leg Pain Postpartum - Leg Swelling and Edema Pregnancy - Leg Pain Pregnancy - Leg Swelling and Edema Ring Stuck on Finger or Toe Shoulder Injury Shoulder Pain After Hours Telehealth Triage Guidelines | Adult | 2021 Page 2 Anatomic Group and Title Splint Symptoms and Questions Breathing or Chest Symptoms Toe Injury Asthma Attack Toe Pain Breast Symptoms Toenail - Ingrown Breathing Difficulty Wrist Swelling Carbon Monoxide Exposure Bites / Stings Chest Injury Animal Bite Chest Injury - Bending, Lifting, or Twisting Bed Bug Bite Chest Pain Bee or Yellow Jacket Sting Choking - Inhaled Foreign Body Fire Ant Sting COPD Oxygen Monitoring and Hypoxia Insect Bite COPD Post-Hospitalization Follow-up Call Spider Bite - North America Cough - Acute Non-Productive Tick Bite Cough - Acute Productive Cough - Chronic Coughing Up Blood COVID-19 - Diagnosed or Suspected COVID-19 - Exposure Drowning and Submersion Event Ebola Exposure E-Cigarettes and Vaping Symptoms and Questions Heart Attack Post-Hospitalization Follow-up Call Heart Failure Post-Hospitalization Follow-up Call Heart Rate and Heartbeat Questions Hiccups Hoarseness ICD and Pacemaker Symptoms and Questions Influenza - Seasonal Influenza Follow-up Call MERS Exposure Oxygen Monitoring and Hypoxia Pneumonia on Antibiotic Follow-up Call After Hours Telehealth Triage Guidelines | Adult | 2021 Page 3 Anatomic Group and Title Pneumonia on Antibiotic Post-Hospitalization Follow-up Call Eye Symptoms Postpartum - Breast Pain and Engorgement Eye - Allergy Postpartum - Breastfeeding Guideline Eye - Chemical In Selection Eye - Foreign Body Respiratory Multiple Symptoms - Guideline Eye - Pus or Discharge Selection Eye - Red Without Pus SARS Exposure Eye - Swelling Smoke and Fume Inhalation Eye Injury Whooping Cough Exposure Eye Pain Ear Symptoms Eyelid Twitch or Spasm Ear - Congestion Postpartum - Vision Loss or Change Ear - Discharge Pregnancy - Vision Loss or Change Ear - Foreign Body Sty Ear - Otitis Externa Follow-up Call Vision Loss or Change Ear - Otitis Media Follow-up Call Fever Symptoms Ear - Swimmer's Cancer - Fever Ear Injury Fever Ear Piercing Symptoms and Questions Postpartum - Fever Earache Pregnancy - Fever Earwax Hearing Loss or Change Tinnitus After Hours Telehealth Triage Guidelines | Adult | 2021 Page 4 Anatomic Group and Title Scrotum Swelling Genital or Urinary Symptoms Sexual Assault or Rape Abortion - Threatened Miscarriage Follow-up Call Spinal Cord Injury - Urinary Catheter Symptoms and Questions Contraception - Birth Control Pills - Combined STI Guideline Selection Contraception - Birth Control Pills - Progestin- Only Pills (POPs) STI Questions Contraception - Birth Control Shot Symptoms Transgender Health Concerns and Questions and Questions Urinalysis Results Follow-up Call Contraception - Emergency Urinary Catheter Symptoms and Questions Contraception - Implant Symptoms and Urinary Symptoms Questions Urinary Tract Infection on Antibiotic Follow- Contraception - IUD Symptoms and up Call - Female Questions Urinary Tract Infection on Antibiotic Follow- Genital Injury - Female up Call - Male Genital Injury - Male Urination Pain - Female Hernia Urination Pain - Male Jock Itch Urine - Blood In Menstrual Period - Missed or Late Vaginal Bleeding - Abnormal Penis and Scrotum Symptoms Vaginal Bleeding - Postmenopausal Postpartum - Urination Pain Vaginal Discharge Postpartum - Vaginal Bleeding and Lochia Vaginal Foreign Body Pregnancy - Decreased or Abnormal Fetal Vaginal Symptoms Movement Vulvar Symptoms Pregnancy - Fall Pregnancy - Labor Pregnancy - Labor - Preterm Pregnancy - Rupture of Membranes Pregnancy - Urination Pain Pregnancy - Vaginal Bleeding Greater Than 20 Weeks EGA Pregnancy - Vaginal Bleeding Less Than 20 Weeks EGA Pregnancy - Vaginal Discharge Pregnancy - Vulvar Symptoms Pubic Lice Scrotal Pain After Hours Telehealth Triage Guidelines | Adult | 2021 Page 5 Anatomic Group and Title Head or Brain Symptoms Miscellaneous - Other Coma 911 Symptoms Concussion (mTBI) Less Than 14 Days Ago Altitude Sickness Follow-up Call Anaphylaxis Confusion - Delirium Avian Influenza Exposure Dizziness - Lightheadedness Blood and Body Fluid Exposure Dizziness - Vertigo Blood Pressure - High Fainting Blood Pressure - Low Head Injury Cold Exposure (Hypothermia) Headache COVID-19 - Persisting Symptoms Follow-Up Meningitis Exposure Call Motion Sickness COVID-19 - Vaccine Questions and Muscle Jerks - Tics - Shudders Reactions Diabetes - High Blood Sugar Neurologic Deficit Diabetes - Low Blood Sugar Postpartum - Headache Difficult Call Pregnancy - Headache Domestic Violence Pregnancy - Seizure Elder or Vulnerable Adult Abuse Seizure Electric Shock or Lightning Injury Spinal Cord Injury - Headache Face Injury Traumatic Brain Injury More than 14 Days Ago Follow-up Call Face Pain Face Swelling Mental and Behavioral Health Symptoms Falls and Falling Alcohol Use and Problems Heat Exposure (Heat Exhaustion and Heat Anxiety and Panic Attack Stroke) Bipolar Disorder (Manic Depression) Hepatitis A Exposure Dementia Symptoms and Questions HIV Exposure Depression Hospice - Death Insomnia Hospice - Death Imminent or Dying Marijuana Use and Problems Symptoms Postpartum - Depression Immunization Reactions Schizophrenia Infection on Antibiotic Follow-up Call Smoking - Tobacco Use and Problems Influenza Exposure Substance Use and Problems Information Only Call - No Triage Suicide Concerns Injury - Multiple Sites - Guideline Selection After Hours Telehealth Triage Guidelines | Adult | 2021 Page 6 Anatomic Group and Title IV Not Running or Running Slowly Mouth / Teeth / Throat Symptoms IV Site (Skin) Symptoms Cold Sores (Fever Blisters) Lymph Nodes - Swollen Dental Procedure Antibiotic Prophylaxis Medication Question Call Mononucleosis Follow-up Call Medication Refill and Renewal Call Mouth Injury Motor Vehicle Accident Mouth Pain Mumps Exposure Mouth Symptoms Mumps Follow-up Call Mouth Ulcers No Contact or Duplicate Contact Call Post-Op Tonsil and Adenoid Surgery No Guideline Available Sore Throat PCP Call - No Triage Strep Throat Exposure Poisoning Strep Throat Infection on Antibiotic Follow-up Post-Hospitalization Follow-up Call Call Post-Op Incision Symptoms and Questions Strep Throat Test Follow-up Call Post-Op Symptoms and Questions Tongue Swelling Postpartum - C-section Incision Symptoms Tooth Extraction Postpartum - C-section Symptoms Tooth Injury Radiation Exposure and Contamination Toothache Recent Medical Visit for Illness Follow-up Call Uvula Swelling Recent Medical Visit for Injury Follow-up Call Sickle Cell Disease - Acute Pain Episode Neck and Back Symptoms (Crisis) Back Injury Tuberculosis Exposure Back Pain Weakness (Generalized) and Fatigue Flank Pain Zika Virus Exposure Neck Injury Neck Pain or Stiffness Pregnancy - Back Pain Tailbone Injury After Hours Telehealth Triage Guidelines | Adult | 2021 Page 7 Anatomic Group and Title Nose Symptoms Skin - Localized Symptoms Common Cold Athlete's Foot Nasal Allergies (Hay Fever) Blister - Foot and Hand Nose - Foreign Body Body Piercing Symptoms and Questions Nose Injury Boil (Skin Abscess) Nosebleed Bruises Sinus Infection on Antibiotic Follow-up Call Burns - Chemical Sinus Pain or Congestion Burns - Electrical Burns - Thermal Cellulitis on Antibiotic Follow-up Call Cuts and Lacerations Frostbite Hair Loss Head Lice Human Bite Impetigo (Infected Sore) Itching - Localized Lip Swelling Marine Animal Stings and Bites - North America Mosquito Bite MRSA Exposure Needlestick Poison Ivy - Oak - Sumac Postpartum - Episiotomy Symptoms Pubic Lice Exposure Puncture Wound Rash - Guideline Selection Rash - Purple Spots or Dots Rash or Redness - Localized Ringworm Scabies Exposure Scorpion Sting - North America Scrapes After Hours Telehealth Triage Guidelines | Adult | 2021 Page 8 Anatomic Group and Title Shingles Skin Foreign Body Skin Glue Questions Skin Injury Skin Lesion - Moles or Growths Skin Lump or Localized Swelling Snake Bite - North