Contents 3 General Information 6 Message From The Group Chief Executive 7 Our Corporate Philosophy 7 FBC Holdings Core Values 8 Pillars of Strength 9 Our Promise to our Stakeholders 9 Our Journey 10 Our Current Operations 15 The FBC Footprint 16 The Group at a glance: An integrated business model 17 Our Comprehensive Governance Structure 18 FBC Holdings Board of Directors 19 Members of the Group Executive Committee 22 Board Committees 23 Our Summarised Group Financial Performance 24 Shareholding Information About This Profile This Group Corporate Profile can be viewed and downloaded at www.fbc.co.zw GRO UP C O R POR A T E PRO FILE 2 0 1 9 General Information FBC Holdings Limited Registered Office Transfer Secretaries Attorneys 6th Floor FBC Centre First Transfer Secretaries (Private) Limited Dube Manikai & Hwacha Legal Practi- 45 Nelson Mandela Avenue 1 Armagh Avenue, Eastlea tioners P.O. Box 1227, Harare P.O. Box 11 Harare Eastgate Building Zimbabwe Telephone: 263-024-782869 6th Floor, Goldbridge, Southwing Telephone: 263-024-700312/797770 Mobile: 263 772146157/8 Corner Sam Nujoma Street and Robert 263-024-708071/2 Mugabe Road Telex: 24512 FIRSTB ZW Independent Auditor P.O. Box CR 36, Cranborne, Harare Swift: FBCPZWHA Deloitte & Touche Telephone: 263-024-780351/2 Fax: 263-024-700761 West Block, Borrowdale Office Park Costa & Madzonga Legal Practitioners E-mail: [email protected] Borrowdale Road, Harare 10 York Avenue, Newlands Website: http://www.fbc.co.zw P.O. Box 267, Harare P.O. Box CY1221, Causeway, Harare Telephone: 263-024-852120-22 Telephone: 263-08644133638/9 263-024-852124-29 Fax: 263-024-852130 FBC Bank Limited Belgravia Private Banking Branch FBC Centre Branch Zvishavane Branch No. 2 Lanark Road, Belgravia 45 Nelson Mandela Avenue 98 Robert Mugabe Way P.O. Box A852, Avondale, Harare P.O. Box 1227, Harare P.O. Box 91, Zvishavane Telephone: 263-024-251975 Telephone: 263-024-700312 Telephone: 263-039-2176 263-024-251976 263-024-797761-6 263-039-2177 Fax: 263-024-253556 Fax: 263-024-7008071/2 Fax: 263-039-3327 Chinhoyi Branch Kwekwe Branch Chitungwiza Branch Stand 5309 Magamba Way 44a/b Robert Mugabe Way No 197 Tilcor Township, Seke P.O. Box 1220, Chinhoyi P.O. Box 1963, Kwekwe Chitungwiza Telephone: 263-067-24086 Telephone: 263-055-24116 Telephone: 263-024-30212 Fax: 263-067-26162 263-055-24160 263-024-31016 Fax: 263-055-24208 Bulawayo Avenue Branch Samora Machel Avenue Branch Asbestos House Mutare Branch Old Reserve Bank Building Jason Moyo Avenue 101 A Herbert Chitepo Avenue 76 Samora Machel Avenue P.O. Box 2910, Bulawayo P.O. Box 2797, Mutare P.O. Box GD 450, Greendale, Harare Telephone: 263-029-76079 Telephone: 263-020-62586 Telephone: 263-024-700372 263-029-76371 263-020-62114 263-024-700044 Fax: 263-029-67536 Fax: 263-020-60543 Fax: 263-024-793799 Masvingo Branch Nelson Mandela Avenue Branch Victoria Falls Branch FBC House Nelson Mandela Avenue Shop 4 Galleria De Falls 179 Robertson Street, Masvingo P.O. Box BE 818, Belvedere, Harare P.O. Box 225, Victoria Falls Telephone: 263-039-264118-9 Telephone: 263-024-750946 Telephone: 263-083-45995/6 263-039-264415-6 263-024-753608 Fax: 263-083-5995/6 263-039-262671 Fax: 263-024-775395 Fax: 263-039-262912 Msasa Branch Southerton Branch 104 Mutare Road Gweru Branch 11 Highfield Junction Shop P.O. Box AY1 Amby, Msasa, Harare 71 Sixth Street P.O. Box St495, Southerton, Harare Telephone: 263-024-446806 P.O. Box 1833, Gweru Telephone: 263-024-759712 Fax: 263-024-446815 Telephone: 263-054-26491 263-024-759392 263-054-26493 Fax: 263-024-759567 Beitbridge Branch 263-054-26497 1454 NSSA Complex Fax: 263-054-26498 Telephone: 263-085-23196 263-085-23198 | PAGE 3 FBC Holdin gs L imited Graniteside and SME Branch Borrowdale Branch Bulawayo Private Branch Number 1 Crawford Road Unit 122-125, Sam Levy’s Village Asbestos Harare Graniteside, Harare Borrowdale, Harare Jason Moyo Avenue Telephone: 263-024-710326 Telephone: 263-024-850911 P.O. Box 2910, Bulawayo 263-024-710327 263-024-850912 Telephone: 263-029-76079 263-024-710328 263-024-850913 263-029-76371 263-029-67536 FBC Reinsurance Limited Head Office Bulawayo Office 4th Floor, FBC Centre 1st Floor Asbestos House 45 N Mandela Avenue Jason Moyo Avenue P.O. Box 4282, Harare P.O. Box 2199, Bulawayo Telephone: 263-024-772703/7 Telephone: 263-029-888344 Fax: 263-024-772701 Fax: 263-029-888560 FBC Insurance Company Limited Head Office Mutare Branch Bulawayo Branch Eagle House Manica Chambers 1st Floor, Asbestos House 105 Jason Moyo Avenue, Harare 2nd Avenue Road, Mutare Corner 11th and Jason Moyo Street, Bu- Telephone: 263-024-708212 Telephone: 263-020-65723 lawayo Fax: 263-024-797135 Fax: 263-020-63079/65722 Telephone: 263-029-71791/4 Fax: 263-029-76224 FBC Building Society Leopold Takawira Branch Bulawayo Branch Mutare Branch FBC House FBC House FBC House 113 Leopold Takawira Corner R. Mugabe Way and 11th Avenue 101 A Herbert Chitepo Avenue P.O. Box 4041, Harare Bulawayo P.O. Box 1224, Mutare Telephone: 263-04-756811-6 Telephone: 263-09-79504/68679 Telephone: 263-020-65894 Fax: 263-04-772747 263-09-64547/69925/48 263-020-65897/8 Fax: 263-09-74069 Fax: 263-020-66723 Gweru Branch Impala Seeds Building FBC Centre Branch Masvingo Branch 69B 6th Street 45 Nelson Mandela Avenue FBC House P.O. Box 1345, Gweru P.O. Box 4041, Harare 179 Robertson Street, Masvingo Telephone: 263-054-226189 Telephone: 263-04-707057 Telephone: 263-039-62671/821/912 263-054-223586 Fax: 263-04-783440 Fax: 263-039-65876 Fax: 263-054-226189 FBC Securities (Private) Limited 2nd Floor, Old Reserve Bank Building 76 Samora Machel Avenue, Harare Telephone: 263-04-797761-6 / 700373 PAGE 4 | GRO UP C O R POR A T E PRO FILE 2 0 1 9 Microplan Financial Services (Private) Limited Head Office Gwanda Branch Rusape Office 4th Floor, FBC House Stand 623 Nkala Complex Stand 9 Robert Mugabe Avenue, Rusape 113 Leopold Takawira, Harare Soudan Street, Gwanda Telephone: 263 731 772 734 Telephone: 263-04-772745/772729 Telephone: 263-084-24296 Mt Darwin Office Bulawayo Branch Gweru Branch Stand 206, Mount Darwin Township, Mt 1st Floor, Asbestos House Office Number 15, Moonlight Building, Darwin Corner 11th and Jason Moyo Street, 5th Street, Gweru Telephone: 263 731 772 733 Bulawayo Mobile: 263 732 772 745 263 773 396 657 Telephone: 263-09-61650 Landline: 263-054-224524 Hauna Office Chiredzi Branch Bindura Branch Stand 107, Hauna Growth Point, Mutasa 349 Chilonga Drive, Chiredzi 846 Chenjerai Hunzvi Street, Bindura Telephone: 263 731 772 735 Telephone: 263 31 2752/2820 Telephone: 263-066-6581 Mobile: 263 731 772 750 / Guruve Office 263 772 527 147 Chinhoyi Office Stand 1409, Guruve Business Centre, 5308 Magamba Way, Chinhoyi Guruve Mutare Branch Landlines: 263-067-21034 Telephone: 263 731 772 736 101 A Herbert Chitepo Avenue Mobile: 263 73 177 2730 / Mutare 263 775 802 514 Hwange Telephone: 263-020-65895 Shop Number 101D, 22-23 Coronation 263-020-62949 Lupane Office Drive, Hwange Stand Number 12, Lupane Direct: 263 731 772 747 Mutoko Branch Cell: 263 731 772 731 CELL: 263 778 942 055 Shop Number 1 Stand 46/47 BJ Mall Oliver Newton Road Chipinge Office Zvishavane Office Chinzanga Township, Mutoko 294A Ferreira Street, Chipinge Office 14 Makairos Building, 97 R. G Mobile: 263-065-2722859 Cell: 263 731 772 732 Mugabe Way, Zvishavane Phone: 263 774 381 574 Masvingo Branch Kadoma Office 1st Floor, FBC Centre Office No 5, Mtetwa Family Trust Complex Beitbridge Branch 179 Robertson Street, Masvingo 6/7 Cilling Street NSSA Complex, Beitbridge, Zimbabwe Mobile: 263-736462940 Kadoma Direct line: 263 286 22197 / Telephone: 263-039-262912 263 778 203 776 0713 492 811 / 0731 772 748 | PAGE 5 FBC Holdin gs L imited Message From The Group Chief Executive Dear Reader holders, including but not limited to, investors, strategic partners, clients and regulatory authorities for your unwavering support to It is with great pleasure that I welcome you into these useful FBC Holdings Limited. I am also grateful to the FBC Holdings insights about FBC Holdings Limited. This company profile Board of Directors, Management and staff for their guidance, provides you with an overview of FBC Holdings Limited, sum- contribution and support in the execution of our business strat- mary of our financial results as well as a description of our key egy. In this vein, we promise our esteemed stakeholders that the businesses and their performance. Since inception in 1997, the Group will continue to deliver sustainable, innovative and mar- Group has evolved and transformed itself to better serve its ket-leading products to the present and future generations. stakeholders while remaining relevant in its target markets. We have however remained unwavering in our dedication to service Yours Sincerely excellence, as well as our consciousness to the social and envi- ronmental factors around us and our communities. By nurturing the best talents, deploying the latest technologies and adopting a destiny of becoming Africa’s trendsetters in fi- nancial and risk management, FBC Holdings Limited is on solid footing to continue delivering incomparable value to its stake- holders. John Mushayavanhu Group Chief Executive I would like to express my sincere gratitude to our various stake- PAGE 6 | GRO UP C O R POR A T E PRO FILE 2 0 1 9 Our Corporate Philosophy Destiny Cause Calling To be Africa’s trendsetters in financial To secure individual and corporate To create value through a passionate and risk management.