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Downloading documents For the most current versions of documentation, see the Avaya Support Web site: http://www.avaya.com/support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/ support Planning for Voice Portal March 2012 3 4 Planning for Voice Portal March 2012 Comments? [email protected] Chapter 1: System Description Voice Portal network architecture A Voice Portal network consists of the Voice Portal system and other external systems. The Voice Portal system consists of two major subsystems: • The Voice Portal Management System (VPMS), which controls the Voice Portal system. • One or more Media Processing Platform (MPP) servers, which process all incoming and outgoing calls. In the Voice Portal network, external systems include the following: • Private Branch Exchange (PBX) servers. • Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) speech servers. • Application servers. Voice Portal network diagram The following figure shows the Voice Portal network architecture and the connections between the components. Planning for Voice Portal March 2012 5 System Description 1. Public Switched Telephone 6. Web browser used to access the VPMS web Network (PSTN). interface. 2. Private Branch Exchange 7. Media Processing Platform (MPP). Voice (PBX). Voice Portal supports Portal requires at least one MPP server. It one or more PBXs. supports up to 30 MPPs running on dedicated servers, or one MPP running on the same server as the VPMS. 3. Avaya SIP Enablement 8. Automatic Speech Recognition (ASR) and Services (SES). Only Text-to-Speech (TTS) servers. Voice Portal required if using SIP. supports multiple ASR and TTS servers. 4. Voice Portal product. 9. Application server. Voice Portal supports one or more application servers. 5. Voice Portal Management System (VPMS) server. Voice Portal requires one primary VPMS server and supports an auxiliary VPMS server if the both VPMS servers run on dedicated server machines. 6 Planning for Voice Portal March 2012 Comments? [email protected] Overview of the Avaya Voice Portal offers Overview of the Avaya Voice Portal offers Avaya provides two Voice Portal offers depending on whether you want to buy the server hardware and operating system software along with the Voice Portal software.