553-4001-111 Electronic Private Automatic Branch Exchange and Business Communication Systems Meridian MAX Installation Guide Product release 8 Standard 1.0 March 1997 Electronic Private Automatic Branch Exchange and Business Communication Systems Meridian MAX Installation Guide Publication number: 553-4001-111 Product release: 8 Document release: Standard 1.0 Date: March 1997 1997 Northern Telecom All rights reserved Printed in the United States of America Information is subject to change without notice. Northern Telecom reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. Nortel, Meridian, Meridian MAX, Meridian MAX - IPE, ACD-MAX, Meridian 1, SL-1, and Meridian Terminal Emulator are trademarks of Northern Telecom. Compaq is a trademark of Compaq Computer Corporation. DEC, VT220, VT420, and VT520 are trademarks of Digital Equipment Corporation. HP, HP Vectra, RuggedWriter, DeskJet, LaserJet, and PaintJet are trademarks of Hewlett-Packard Company. IBM, PC, AT, and IBM PS/2 are trademarks of International Business Machines Incorporated. Windows and MS/DOS are trademarks of Microsoft Corporation. Ven-Tel and the Ven-Tel logo are trademarks of Ven-Tel Incorporated. TEAC is a trademark of TEAC Corporation. UDS and SYSTEM V/68 are trademarks of Motorola Incorporated. UNIX is a registered trademark of AT&T. Reflection is a registered trademark of Walker Richer & Quinn, Inc. Ethernet is a registered trademark of Xerox. Gandalf is a registered trademark of Gandalf Technologies Inc. Racal is a registered trademark of Racal Data Communications Incorporated. iii Publication history March 1997 This document is released as the Meridian MAX 8 Installation Guide (NTP 553-4001-111), Standard 1.0. Meridian MAX Installation Guide Product release 8 v Contents About this document xxiii Terminology xxiii Conventions xxiii Sample screens xxv Reference to other Meridian MAX documents xxv Reference to NAC documents xxviii Reference to other ACD documents xxviii Chapter 1: Introduction 1-1 Hardware platforms 1-1 Before you begin 1-2 Installation responsibilities 1-2 Hardware overview 1-3 Installing the hardware 1-3 Software overview 1-4 System performance 1-4 System reliability 1-5 Automatic backup 1-5 Power failure 1-5 Mean Time Between Failures 1-6 Chapter 2: Site preparation 2-1 Power requirements 2-1 Environmental requirements 2-4 Meridian MAX Application Module 2-4 Meridian MAX IPE/IPE-E module 2-4 X11 software packaging requirements 2-5 Site layout 2-6 Supervisor location 2-6 Printer location 2-7 Meridian MAX Installation Guide Product release 8 vi Contents Static electricity precautions 2-7 Multiple Queue Assignment 2-7 Capacities 2-8 Platform capacities 2-8 Hardware-dependent capacities 2-9 Meridian MAX Application Module 2-10 Meridian MAX IPE/IPE-E module 2-13 Calculating calls per hour 2-16 Dialing plans 2-19 Seven-digit CDP dialing plan 2-19 UDP dialing plan 2-20 CDP dialing plan and UDP just for NACD routing tables 2-21 Chapter 3: Hardware installation: Application Module (SNN/SNN-E) 3-1 A word about warranties 3-1 Overview 3-1 Single board computer cards 3-8 MVME167-34 and MVME177-005 3-8 Transition cards 3-11 MVME712M 3-11 NT6D51AA 3-11 MVME332XTS and MVME332XT eight-channel asynchronous boards 3-13 Meridian MAX Application Module 3-17 Installing the Application Module 3-18 Installing the power supply 3-20 Installing the mass storage unit 3-20 Meridian MAX Application Module label 3-21 Input/output panels 3-21 Input/output port assignments 3-23 Cables 3-27 Internal input/output cables 3-27 Interconnect input/output cables 3-30 External input/output cables 3-31 VME multiport cable 3-42 Hardware upgrades and replacements 3-44 Adding MVME332XTS/XT cards to an SNN/SNN-E system 3-45 Replacing the CPU card 3-47 Configuring the CPU card 3-49 553-4001-111 Standard 1.0 March 1997 Contents vii Chapter 4: Hardware installation: Intelligent Peripheral Equipment module 4-1 A word about warranties 4-1 Overview 4-2 Faceplate components 4-7 Hardware layout 4-11 Meridian MAX IPE/IPE-E module—Option 11 4-14 Input/output cables 4-14 Input/output port assignments 4-18 Meridian MAX IPE/IPE-E module—Option 21–81 4-20 Input/output cables 4-20 Cable rerouting for Option 21–81 CE/PE, IPE/IPE-E modules 4-23 Input/output port assignments 4-31 Cabling Option 11 and Option 21–81 to peripherals through a main distribution frame 4-33 Cables 4-36 External input/output cables 4-36 NT1R03AA/NT1R03BA four-port I/O cable 4-41 Hardware upgrades 4-46 Performing the hardware upgrade 4-47 Hardware replacements 4-52 Configuring the SMM167 card 4-53 SMM167 card jumper settings 4-56 Chapter 5: Modems 5-1 Supported modems 5-1 Other modems 5-3 Modem cables 5-5 Limited-distance modems 5-7 Gandalf LDS 120E and Develcon DS 511A limited distance 5-7 Dial-up modems overview 5-14 Remote diagnostic modems 5-15 NetComm SmartModem M7F 5-18 Racal VI2422PA 5-20 UDS 2440 5-22 UDS EC224A/D 2400 5-30 U.S. Robotics 28.8 Sportster modem 5-32 Dial-up supervisor modems 5-35 NetComm SmartModem M7F 5-37 Racal VI2422PA 5-39 UDS 2440 5-41 Meridian MAX Installation Guide Product release 8 viii Contents UDS EC224A/D 2400 5-43 Ven-Tel 2400 Plus II 5-46 Ven-Tel 9600 Plus (with power pack model # L5730-01) 5-50 NAC connectivity 5-54 Limited distance modems for NAC connectivity 5-57 Remote supervisor login and network link 5-57 Dial-up modems for NAC connectivity 5-69 NAC 2 end 5-69 NAC 1 end 5-69 Meridian MAX end 5-69 Remote supervisor login 5-72 Network link 5-76 T1 connection for NAC connectivity 5-89 Direct connection for NAC connectivity 5-90 NAC 2 end 5-90 NAC 1 end 5-90 Meridian MAX end 5-90 Chapter 6: Workstations 6-1 Overview 6-1 Reflection 4+ 6-3 Meridian Terminal Emulator 6-4 MTE features 6-4 MTE installation requirements — DOS environment 6-5 MTE installation requirements — Windows environment 6-5 MTE direct (RS-232) connection 6-6 Installing MTE 5.32 or lower in DOS 6-6 Starting and exiting MTE in DOS 6-8 MTE 5.32 or lower with Windows 3.1 6-8 MTE 5.32 or lower with OS/2 2.1 6-11 MTE LAN connection 6-13 Common LAN functionality 6-18 Keyboard language configuration on PCs 6-21 Code Page 850 configuration 6-21 Video display terminal workstations 6-22 DEC VT520 or 100% compatible 6-23 DEC VT420 or 100% compatible (North American model) 6-30 DEC VT420 or 100% compatible (Worldwide model) 6-32 DEC VT220 or 100% compatible 6-34 HP 700/32 or 100% compatible 6-36 553-4001-111 Standard 1.0 March 1997 Contents ix Chapter 7: Printers 7-1 Installing a local printer 7-2 Serial-parallel converter 7-6 DEC LA195 7-7 HP RuggedWriter 7-9 HP LaserJet series II, III, 4, 4 Plus, and 5Si MX 7-11 HP PaintJet 3630, DeskJet, DeskJet 500, DeskJet 560C, and DeskJet 660C 7-18 Chapter 8: Meridian 1 circuit card configuration 8-1 SDI configurations for Meridian MAX 8-1 Meridian MAX Application Module 8-1 Meridian MAX IPE/IPE-E module 8-3 Configuring the Meridian 1 NT6D80 MSDL card for use with the High-Speed Link or the Load Management Link 8-5 Chapter 9: Meridian MAX system configuration 9-1 Assigning the ports 9-2 Fixed port assignments 9-2 Required port assignments 9-2 Retained port assignments 9-3 Port assignment procedure 9-4 Adjusting the system parameters 9-11 System parameters procedure 9-11 Assigning MSI or MEI links 9-16 MSI or MEI link procedure 9-16 Setting the capacity configurations 9-20 Introducing the Capacity Configuration feature 9-20 Configuring the system database 9-23 Basic Capacity Configuration procedure 9-28 Advanced Capacity Configuration procedure 9-38 Basic Capacity Configuration measured values 9-48 Advanced Capacity Configuration measured values 9-58 Chapter 10: Software installation overview 10-1 A word about warranties 10-1 Meridian MAX 8 platforms 10-2 Keycodes 10-2 New software installations 10-4 Software reinstallations and upgrades 10-4 Reinstallations 10-4 Meridian MAX Installation Guide Product release 8 x Contents Upgrades 10-4 Upgrading from Meridian MAX 3 through 7 10-5 Upgrading from ACD-MAX 3 and 4 systems 10-5 Load new software release 10-5 Reentry points 10-6 Installation tapes 10-7 Cleaning the tape drive 10-11 Chapter 11: New software installations 11-1 Customer-installed software 11-2 Factory-installed software 11-20 Chapter 12: Workstation, HSL, and LML configuration 12-1 Workstation configuration 12-2 Configuring the Meridian 1 NT6D80 MSDL card for use with Single Terminal Access 12-9 Configuring the High-Speed Link on the Meridian 1 12-16 Configuring the Load Management Link on the Meridian 1 12-20 Configuring the High-Speed Link on the Option 11 12-25 Configuring the Load Management Link on the Option 11 12-28 Chapter 13: Operating modes 13-1 Changing the default language 13-2 Training mode 13-3 Precutover mode 13-4 Training mode to precutover mode 13-5 Product mode 13-11 Precutover mode to product mode 13-12 Chapter 14: Meridian MAX power-down procedure 14-1 Chapter 15: Meridian MAX installation checklist 15-1 Site preparation 15-1 Hardware installation 15-1 Software installation 15-3 Operating modes 15-3 Chapter 16: Field replaceable parts 16-1 553-4001-111 Standard 1.0 March 1997 Contents xi Chapter 17: List of terms 17-1 Index 18-1 Figures Figure 3-1 Meridian MAX Application Module (SNN system) 3-6 Figure 3-2 Meridian MAX Application Module installation 3-7 Figure 3-3 LED locations for the MVME167-34 card and MVME177-005 3-10 Figure 3-4 MVME712M transition card showing jumper switch settings 3-12 Figure 3-5 MVME332XTS/XT eight-channel asynchronous board switch locations 3-14 Figure 3-6 LED locations