Broadway Subway Project Design Advisory Process Open House #1 Public Engagement Report December 2020 Prepared by: Broadway Subway Project Corporation APPENDIX J - 1 of 148 This Public Engagement Report was prepared by the Broadway Subway Project Corporation for the City of Vancouver’s Design Advisory Process. The report summarizes input received at the virtual open house for the Broadway Subway Project through online survey completions during the formal engagement period, from November 26 to December 9, 2020. Any personal information collected through the online survey by the Ministry of Citizens' Services for the Minister of Transportation and Infrastructure is under the authority of section 26(c) and 26(e) of the Freedom of Information and Protection of Privacy Act for the purpose of informing the Broadway Subway Project. If you have any questions about the collection, use and disclosure of your personal information, please contact: Director, Citizen Engagement, PO Box 9409, STN PROV GOVT Victoria BC, V8W 9V1, 250-208-3591. If you have questions on the citizen engagement process, please email [email protected]. Note: The views represented in the survey feedback summarized in this report, reflect the interests and opinions of people who chose to participate in the engagement process. They may not reflect the views of the broader public and should not be considered a statistically- valid public opinion poll. APPENDIX J - 2 of 148 CONTENTS 1 ENGAGEMENT HIGHLIGHTS ........................................................................................................................................................................... 1 2 ABOUT THE PROJECT ....................................................................................................................................................................................... 3 2.1 Overview .............................................................................................................................................................................................................. 3 2.2 Project Partners ............................................................................................................................................................................................ 4 2.3 About the Design Advisory Process......................................................................................................................................... 4 3 ENGAGEMENT PROCESS ............................................................................................................................................................................... 5 3.1 Purpose ................................................................................................................................................................................................................. 5 3.2 Notification and Outreach ................................................................................................................................................................ 5 3.3 Engagement Activities .......................................................................................................................................................................... 7 4 ENGAGEMENT RESULTS .................................................................................................................................................................................. 8 4.1 Participation Summary ........................................................................................................................................................................ 8 4.2 Summary ............................................................................................................................................................................................................ 8 4.3 Survey Results .............................................................................................................................................................................................. 10 5 NEXT STEPS ........................................................................................................................................................................................................... 25 APPENDIX A NOTIFICATION MATERIALS ................................................................................................................................................. 26 APPENDIX B OPEN HOUSE MATERIALS .................................................................................................................................................... 32 APPENDIX C SURVEY DATA (VERBATIM COMMENTS) ................................................................................................................ 47 APPENDIX J - 3 of 148 1 Engagement Highlights The Broadway Subway Project (the Project) is a 5.7 km extension of the Millennium Line, from VCC-Clark Station to Broadway and Arbutus. It will provide fast, frequent and convenient SkyTrain service to B.C.’s second largest jobs centre, world-class health services, an emerging innovation and research hub, and growing residential communities. The following is a summary of communications and engagement activities for the Design Advisory Process Open House #1 from November 26 to December 9, 2020. Engagement and Interactions Notification Participation 1,124 2,171 stakeholders reached with unique engagement the notification letter site visits 3,013 730 subscribers reached with the introductory video e-Newsletter views 7 social media posts by the 1,168 Project team through image gallery views Facebook and Twitter 1 359 advertisement placed in the online survey Vancouver Sun completions 1 8 poster placed in the window public enquiries of the community office received APPENDIX J - 4 of 148 Summary of Feedback Who Participated Of the 359 people who completed an online survey, a majority of the respondents: • Live in Vancouver (75%) • Work or attend school in Vancouver (76%) • Took transit at least once a week (94%) before the COVID-19 pandemic began What We Heard Satisfaction with draft designs for stations: • Majority of respondents indicated they thought the draft station designs were aligned (very aligned or extremely aligned) with the design philosophy (54%), system consistency (62%), and enhanced passenger experience (52%) • Majority of respondents (56%) indicated that they are very satisfied and somewhat satisfied with the overall station designs • Respondents have the highest satisfaction with the draft designs for Great Northern Way-Emily Carr Station (61% very satisfied or somewhat satisfied) and Arbutus Station (56% very satisfied or somewhat satisfied) • Respondents have the lowest satisfaction with the draft design for Broadway-City Hall Station (32% very dissatisfied or somewhat dissatisfied) A total of 256 respondents provided comments as part of the survey. Key themes are summarized as follows: • Concerns about the existing design, including a desire for the stations to better integrate with the local areas, with a less utilitarian look and feel • Preference for at least two entrances at each station, particularly at Broadway-City Hall Station (due to anticipated volume), at Oak-VGH Station (with a land bridge to Laurel Street or direct access to the hospital), and at Great Northern Way-Emily Carr Station (to better connect with both Emily Carr University of Art + Design and Vancouver Community College) • Support for Crime Prevention Through Environmental Design (CPTED) principles, particularly with respect to station lighting at night • Support for passenger accessibility features, particularly anti-slip surfaces APPENDIX J - 5 of 148 • Suggestions for future-proofing that will support additional passenger capacity including additional elevators/escalators and faregates as well as larger plazas and entrances • Desire for more cycling amenities, including bike lockers and covered/interior parking • Interest in potential community impacts of the new Arbutus bus loop • Suggestions to make the stations and exterior plazas larger to better accommodate anticipated future demand • Support for use of stormwater retention, and suggestions for other sustainability initiatives 2 About the Project 2.1 Overview The Broadway Subway Project is a 5.7 km extension of the Millennium Line, from VCC-Clark Station to Broadway and Arbutus. It will provide fast, frequent and convenient SkyTrain service to B.C.’s second largest jobs centre, world-class health services, an emerging innovation and research hub, and growing residential communities. Once opened, the commute from VCC-Clark to Arbutus Station will take 11 minutes, saving the average transit commuter almost 30 minutes a day, and relieving congestion along Broadway. Broadway Subway Project Corporation has started construction activities, including surveys and preparing to remove buildings required for stations and laydown areas. More information is available at broadwaysubway.ca/construction/current-work. Construction of the elevated guideway, stations and tunnel portal is scheduled to begin in 2021. More information about construction activities, timing, traffic management, environmental management, and construction mitigation plans will be shared when available. Broadway Subway Project Corporation’s goal is to minimize disruption and maximize predictability for adjacent residents, businesses and their customers, and travellers. Access to businesses,