RESERVE BANK OF INDIA Department of Currency Management Design, Development and Maintenance of Microsite for Bank Notes ----------------------------------------------------------- REQUEST FOR PROPOSAL (RFP) (January 2020) Reserve Bank of India RFP for Design, Development and Maintenance of Microsite for Bank Notes Table of Contents Disclaimer .................................................................................................................................. 6 List of Abbreviations .............................................................................................................. 8 1 Introduction ......................................................................................................................10 1.1 Background ...................................................................................................................... 10 1.2 Objective of the RFP ..................................................................................................... 10 1.3 Schedule ............................................................................................................................ 11 1.4 Definitions of Terms .................................................................................................... 14 2 Overview of the Microsite ............................................................................................16 2.1 Current Microsite on Bank Notes: As – Is ............................................................ 16 2.2 Proposed Microsite on Bank Notes: To - Be ........................................................ 16 2.3 Functional Requirements ........................................................................................... 17 2.4 Technical Requirements ............................................................................................. 29 2.5 Hardware Requirements ............................................................................................. 31 2.6 Security Requirements ................................................................................................ 31 2.7 General Requirements ................................................................................................. 33 3 Scope of Work ..................................................................................................................34 3.1 Introduction ..................................................................................................................... 34 3.2 Process & System Study .............................................................................................. 34 3.3 Design and Build ............................................................................................................ 36 3.4 Deployment ...................................................................................................................... 36 3.5 Testing (System Integration Testing and User Acceptance Testing) ....... 36 3.6 Training ............................................................................................................................. 37 3.7 Implementation .............................................................................................................. 38 3.8 Go-Live ............................................................................................................................... 38 3.9 Configuration Management ...................................................................................... 38 3.10 Project Milestones & Timeline .................................................................................. 39 3.11 Post Implementation Support Model ..................................................................... 41 3.11.1 Proposed Model .................................................................................................. 41 3.11.2 Services in scope ............................................................................................... 41 3.11.3 Incident Management and Response Management ............................. 42 3.11.4 Disaster Recovery and Disaster Recovery Drill .................................... 42 3.11.5 Warranty clause .................................................................................................. 43 3.11.6 Change Management ........................................................................................ 43 2 Reserve Bank of India RFP for Design, Development and Maintenance of Microsite for Bank Notes 3.12 Exit Management ........................................................................................................... 44 4 Payment Terms ................................................................................................................46 4.1 Pricing Model ................................................................................................................... 46 4.2 Additional Software License Costs ......................................................................... 46 4.3 Post implementation Support pay-out .................................................................... 47 4.4 Other Payment terms .................................................................................................... 47 5 Service Level Agreement ................................................................................................49 5.1 Purpose and Objective of SLA .................................................................................... 49 6 Evaluation Process .........................................................................................................54 6.1 Objective of Evaluation Process ................................................................................ 54 6.2 Minimum Eligibility Criteria ........................................................................................ 56 6.3 Technical Bid Evaluation Criteria .............................................................................. 58 6.4 Disqualification Parameters in Technical Bid Evaluation ................................ 60 6.5 Commercial Bid Evaluation ......................................................................................... 61 6.6 Techno Commercial Bid Evaluation ......................................................................... 61 7 Bidding Process ...............................................................................................................63 7.1 Instructions for Bid Submission ................................................................................ 63 7.2 E-Tendering Registration and Bid submission .................................................... 63 7.3 General Guidelines ......................................................................................................... 64 7.4 Pre-Bid meeting ............................................................................................................... 65 7.5 Clarification on the Bid Document ........................................................................... 66 7.6 Amendments to Bid Document .................................................................................. 66 7.7 Technical and Commercial Bid: Applicable only for the qualified Bidders 66 7.8 Period of Bid Validity ..................................................................................................... 67 7.9 Format and Signing of Bid ........................................................................................... 67 7.10 Correction of Errors ....................................................................................................... 68 7.11 Acceptance or Rejection of Bid .................................................................................. 68 7.12 Duration and Condition of Engagement ................................................................ 68 7.13 Cost of Proposal ............................................................................................................. 68 8 General Instructions ......................................................................................................70 8.1 General Terms and Conditions .................................................................................. 70 8.2 Validity of Proposal ....................................................................................................... 71 8.3 Indemnification ............................................................................................................... 71 8.4 Cancellation of Contract and Compensation ........................................................ 71 8.5 Earnest Money Deposit ................................................................................................ 72 3 Reserve Bank of India RFP for Design, Development and Maintenance of Microsite for Bank Notes 8.6 Performance Bank Guarantee .................................................................................... 73 8.7 Force Majeure .................................................................................................................. 73 8.8 Confidentiality Undertaking and Non-Disclosure Agreement ........................ 73 8.9 Other Terms and Conditions ...................................................................................... 73 8.10 Expenses incurred by successful Bidder on the project .................................. 75 8.11 Evaluation and Comparison of Bids......................................................................... 75 8.12 Notification of Awards .................................................................................................