THE BUSINESS AND CAREER MAGAZINE 4 / 2017 Digital customer journey • Fitness fall tips • SELLBYTEL in Puerto Rico Marketing secrets 101 • Business photography • Starting over Artificial intelligence: interview with Frank Wolfram of BBDO EDITOR'S WORD Have you always wondered, when would be the ideal time to start your own business? Well, according to our article on the rise of start-ups, it is right NOW. The HUB’s fourth edition also gives you some inspiring ideas on how to start over, make change happen as well as how to stay fit at the office and beyond this fall. Everybody’s talking about artificial intelligence, and so are we: don’t miss out on our interview about AI and its impact on marketing with the Chief Digital Officer of the BBDO Group Germany, Frank Wolfram. Another exciting article will guide you through the increasing digitalization of the customer journey. You can also look forward to an exclusive recap of our first AI Day in Nuremberg, an inspiring success story from one of our colleagues, valuable application tips, fun activities to do in Prague, and much more. What about giving your professional career a new impulse? We have countless opportunities for you to choose from – worldwide. Enjoy exploring our fourth edition of The HUB! We’d love to hear what you think, so make sure to send your feedback, comments and questions to [email protected]. Dr. Henning Krahn Head of Human Resources, SELLBYTEL Group Find your new job right here: Call: +49 911 9339 3636 | E-mail: [email protected] | WhatsApp: +49 151 126 77 164 #sellbytel_group Find more vacancies at sellbytel.com 3 CONTENT 6 Short news 27 Worldwide presence SELLBYTEL establishes operation center in Puerto Rico 8 The rise of start-ups 28 Starting over Never be afraid of change 13 Marketing secrets 101 31 Paolo's life hacks: body language 14 Fitness fall tips 32 City tip: Prague 16 Artificial intelligence & its impact on marketing 34 Success story Interview with Frank Wolfram, CDO BBDO Group Germany Interview with Helena Stepanow, Head of Recruitment Strategy, Nuremberg 18 SELLBYTEL launches AI support pilot 36 Relocation! SELLBYTEL is about to move to new headquarters 19 The digital customer journey 37 Countdown to 2018 How to enjoy (and make the most of) the busy end of year period 22 The future is now SELLBYTEL's artificial intelligence day 38 The SELLBYTEL Group application coach What to remember during the job interview Business photography 24 How professional photography can make or break your business 40 Find your new job: job ads Follow and share 26 SELLBYTEL's social media activities 42 Sneak peek: The HUB issue 1 / 2018 4 5 SHORT NEWS Interesting stats for start-ups Information from all around the (SELLBYTEL) world 95% Our top 3 social media influencers of entrepreneurs have at least to follow: WORKSPACE a bachelor’s degree @dailydose You probably guessed it: 200+ million followers workspace flexibility is one 77% of the hottest IT hiring trends. Did you know? It allows employees to work of businesses start with The UK is the country with the highest personal finances or savings remotely but at the same time rate of start-ups within the past 10 years use office space as needed! with an increase of over 40% from 2016 compared to 2007! 75% @joannagaines 5.4 million followers of businesses pay for boosted Facebook ads Most visited city in 2016 Bangkok was the winner in 2016 with 21.47 million overnight visitors. 50% Prague, our featured city in this issue, Did you know? ranked 20th so make sure to visit this beautiful capital. of start-ups have virtual offices The country with the highest rate of vegeta- and remote teams rians consuming an animal free diet is India with up to 40% of its population. @cookinwithmima In 2014, the city of Palitanan in the state of 2.5 million followers SELLBYTEL on social media: Gujarat became the first all vegetarian city that banned all meat based products. 18% SELLBYTEL SELLBYTELGroup Highest growth rate of start-ups: accounting and tax preparation services SELLBYTEL Group SELLBYTEL 6 7 According to various economic news, NOW is the certain areas. Besides the classic hotspots that have best time to start a business and succeed. become somewhat of start-up cities, like London Start-ups have been on the rise for the past or Stockholm and Berlin, the latest start-up decade. While some remain at (and wish to hotspots include cities like Paris or Dubai. Paris is retain) that status, others have grown with now leading in numbers of venture-capital funded huge success. Some steady, at a slow pace tech start-ups (with a capital flow of 2.7 billion but continuously, others have become a huge in 2016). While traditionally viewed as a rather success within a short timeframe and remained difficult location for entrepreneurs due to tight leaders in their field. labor laws and relatively high taxes, the mindsets (and tax relief given to start-ups) have changed Start-ups are thriving, from the U.K. to China to within the last year. Another main problem, South Africa. With over 40 start-ups that have sometimes preventing European tech start-ups achieved unicorn status in 2016 (company worth to grow quickly, is the European attitude towards has reached one billion), demands can change investments, which is a bit more conservative. as quickly as overnight. Companies like Uber, The biggest influence for a shift clearly came from HelloFresh, Home24, or the absolute record held graduates, with every fifth graduate reportedly by Jet.com, which has reached the one billion willing to launch their own company. But it’s not valuation within four months after the company just any industry that seems to flourish in Paris. was founded. Due to the focus of the educational institutes and Start-ups are usually defined as a new company investors in the area, it has now become a hotspot offering a new service or product that is repeatable for “deep tech” inspired ventures. AI, machine (has future potential by replicating the service learning and big data, which almost 80% of the or product in the next weeks / months / years). new start-ups in Paris are focused on, are the What distinguishes a start-up from any other new leading industries. company that registers its business? Start-ups will Dubai has become another surprising new either grow relatively quickly and turn into highly start-up hotspot. Aside from smartphone related profitable companies, remain at a certain mid-level services or oil and finance focused industries, once desired growth has been reached (and then start-ups were previously not necessarly viewed will not be considered a start-up anymore) or in as a leading business venture. The most important some cases, they fail. game changer might be the very young, wealthy There are also clusters of start-ups thriving in and extremely tech-oriented population in many 5 companies that went from start-up to leader From its founding First images were 12b dollar valuation Reached a 10b Founded in 2006, days in 2010 to uploaded on this reached from 2002 valuation in now valued at a an 18b valuation social media to 2017 2014 after being staggering 16b within just seven platform in 2010, founded in 2007 years now Pinterest has reached an 11b valuation 8 9 Arab countries. According to Bloomberg, 3 billion USD were change in call volumes or support tickets invested into start-ups in the Dubai region in 2016 by Middle quickly can be difficult. Eastern investors. Start-ups increasingly include (or With the e-commerce platform souq.com, the first unicorn sometimes are entirely based on) was founded in Dubai. Highly successful companies like remote employees and teams. Good Careem (a car hire service that was founded in 2012 and now communication can become a key factor operates in 53 cities in the Middle East, North Africa and in the success of a quickly growing South Asia) will further inspire local start-up and investment venture. Utilizing all available tools and growth. Young entrepreneurs with a dream and a vision, like technologies available can help new former McKinsey & Company employees Mudassir Sheikha companies succeed. and Magnus Olsson will continue the local tech growth. Many challenges can be overcome by hiring reliable, well trained, virtual New areas that are growing into hotspots for new ventures teams or employees. Various apps and also bring light to the challenges start-ups can face, as they services like Skype, GoToMeeting, might be different depending on the culture or economy of Slack, Zoom, etc. have opened new the country. For example, in the U.K. alone, it is estimated doors to training and communication that a workforce of over one million is driving the start-up possibilities for start-ups. sector. Collaborations are more important than ever, and they not only play a major part in areas like social media Is outside help the key to growth? management or marketing, but also when it comes to funding the enterprise or new innovations. Considering that 80% of “56% of small business owners expect start-ups fail within a year and a half after their start due to a to grow revenue by improving their lack of funding, this is a major point. Planning the right type existing customer experience and of investment and finding funding through the right sources, retention.” is possibly the most important obstacle for start-ups. The most (source: startups.instaprint.co.uk) common option is often finding funding through various platforms like wefunder.com, seedmatch.com, seedrs.com or microventures.com.