street TALK RESIDENTS & TENANTS MAGAZINE 47 Life’s a Beach ISSUE The start of Ocean’s Junior Wardens programme AUTUMN 2014 went swimmingly as seven youngsters from Newquay took to the water this summer. At the Heart of the Fistral Beach Surf Rangers had our wardens dive into a Community non-stop action packed adventure that included aspects of lifeguarding, rock pool investigation and body boarding. “We’re always on the lookout for new and interesting ways to educate our contents younger residents about their Tenancy surroundings, in a fun Sustainment and safe environment” Sealing the Deal says Mike Elliott, Head of Tenant Involvement Your Money & Social Inclusion. Tomorrow’s Throughout the Neighbourhood holidays the wardens Today also visited Bodmin’s Estate Walkabouts Police Hub, cooked their own lunch, Meet the Team created healthy eating Let’s Get Digital plates and toured a local recycling centre. Sun, sea and safety, with Fistral Beach Surf Rangers. A Little Extra Help For more information Opportunity Knocks on Ocean’s Junior Wardens, visit our website at www.oceanhousing.com Better Repairs WW1 Competition Winner You Said, We Did You may have noticed that we feedback that there are too Improving your now offer more ways for you to get many to choose from which Home in touch with us. Post, text and causes confusion. Find out how we’ve telephone are just some of the ways So we’ve now merged all of our email performed during you can contact us, but you can 2013/14 with addresses into one.You can now Ocean’s Annual Review. e-mail us too. contact us on [email protected] Out now! We used to have a large number for any query and our Customer For an electronic copy visit oceanhousing.com of email addresses for each Service Advisors will decide where department. We’ve learnt from your best to direct the email. For a Large Print or Audio CD of this newsletter please call 01726 874450 or email: [email protected] www.oceanhousing.com New Tenancy Sustainment Service It’s a chilling reality that some people fall victim to abuse and or Anti-Social Behaviour every day. Ocean is committed to safeguarding our residents, particularly those who are most at risk. To enable Ocean to deliver a quality service and effective solutions, we’ve recently introduced a new Tenancy Sustainment role, led by Stephen Williams. The new service will focus on Ocean’s vulnerable cases and will work with a variety of external agencies. These include Ocean Extra, the Police and Cornwall Council, to name a few. Together we will provide the necessary “I have many years of experience working in housing and in support, helping vulnerable a supported environment” explains Stephen. “I’m already building upon our external contacts and tapping into Ocean’s residents to live independently knowledge, ensuring residents who need us most are not and maintain their Ocean overlooked.” tenancy. Stephens role will also oversee any anti-social If you have any concerns regarding a vulnerable resident, behaviour cases that need please contact Stephen Williams on 01726 874450 or email legal intervention. us at: [email protected] Ocean Housing Ltd is delighted to share that we are close to completing Sealing the Deal a £50 million refinancing deal with M & G Investments, a top lender in the housing association sector. A recent visit to Ocean by the investment giants went well and the Board is looking forward to approving the funds in the near future. This means that over the next five years, we will build in the region of six hundred affordable homes for local families. Not only will this create a variety of jobs, but also a range of training opportunities in the construction industry. We’re sure you’ll agree this will be a welcome boost for Cornwall’s economy. At the Heart of the Community Your Tomorrow’s Money Neighbourhood Today in Safe A package of grants associated with the Hands Cornwall Energy Recovery Centre has We know how important seen residents in it is for our residents to St Dennis, support get their monies worth the idea of a from our services, Neighbourhood especially in today’s Action Plan. Ocean financial climate. We Housing and Cornwall call this Value for Money. Council consulted It’s a term we use to see over three hundred if Ocean have taken the households in the right steps to ensure you area, to discuss get the best possible improvements and benefit from our goods make sure that and services. It’s not potential projects access funding to help with their education simply a case of cutting actually provide what through St Dennis Parish Council. costs, but making our people want. With larger grants for community projects budgets work harder Young people available from Autumn, the village could without compromising living in St Dennis, see physical improvements to public Ocean’s high quality Treviscoe and parts spaces, improved accessibility and a service. of Nanpean can also greater sense of identity for the village. Our Board and resident-led panels continually work hard, Estate Walkabout making long term Calendar improvements to ensure every penny is spent October 2014 wisely. So far we’ve Wednesday 01 14:00pm Park House reviewed our service Wednesday 01 14:00pm Polmewan charges, evaluated our Wednesday 08 17:30pm Ocean View, Pentire overheads, sold high Wednesday 08 10:00am Parklands cost stock and improved Wednesday 22 18:00pm Trevithick Road communication. Wednesday 22 14:00pm Block 79-101 Hawkins Road If you’d like to find Wednesday 22 14:00pm Penarwyn Road out more about our Wednesday 29 10:00am Landrew Road commitment to Value Wednesday 29 10:00am Doubletrees for Money, you can view a range of supporting November 2014 information, including Wednesday 19 10:00am Montgomery Road our self-assessment, at www.oceanhousing.com December 2014 Wednesday 17 10:00am West Court AUTUMN 2014 Meet the Team From tenancy information and advice to walkabouts and safety, our Neighbourhood Service Team is here to help you get the most out of living in an Ocean property. Here, you can meet the team and find out who covers your area. If you wish to make an appointment either at our offices in St Austell, or in the comfort of your home, call us on 01726 874450 or email [email protected] Ann-Marie Snell is Ocean’s Gina Cutler is Head of Neighbourhood Services Neighbourhood Services, Manager, looking after the overseeing Income team of Neighbourhood Management, Ocean Extra Services Officers. and Neighbourhood Services. Hayle St Erth Laura Tresidder AREA: WEST Carharrack Porthtowan Camborne Portscatho Carnon Downs Praze-an-Beeble Crantock Probus Cubert St Agnes Four Lanes St Columb Major Gemma Coupe Grampound St Columb Road Grampound Rd St Day AREA: CLAYS Hayle St Erth Burngullow St Austell Mount Hawke St Newlyn East Bugle St Dennis Mount Joy Summercourt Coombe St Stephen Penryn Threemilestone Fraddon Stenalees Perranwell Trispen Foxhole Whitemoor Indian Queens Lanivery Lockengate Sally Summerfield Mount AREA: ST AUSTELL Nanpean St Austell Penwithick Roche Scredda At the Heart of the Community Boscastle Egloskerry Delabole Port Isaac A30 Wadebridge Bodmin Liskeard St Mawgan St Columb Newquay Major St Columb Roche Minor Bugle Lostwithiel Cubert St Newlyn Foxhole East Indian St Blazey Queens St Austell Fowey St Agnes Grampound Mevagissey Probus St Day TRURO A30 Carharrack Carnon Downs Praze-an-Beeble Portscatho Penryn Sharon Phillips AREA: DELABOLE Bodmin Boscastle Camelford Delabole East Taphouse Temporary Cover Egloskerry Liskeard AREA: ST BLAZEY Luxulyan Biscovey St Blazey Gate Port Isaac Fowey Sticker Rock Gorran Haven Trelowth St Austell Looe Tywardreath St Wenn Lostwithiel Wadebridge Mevagissey Par Paul Wakefield- Smith Penpillick AREA: NEWQUAY Polgooth St Blazey Newquay St Columb Minor St Mawgan AUTUMN 2014 A Little Extra Help Let’s get Digital The annual campaign to help people get connected, get a job or bag a bargain on the web is back! Whatever your skill level or confidence, help is at hand with ‘get online week’ It’s hard to keep up with the many changes that have come with taking place throughout Cornwall Council’s cuts to Adult Social Care. The latest is the October 2014. removal of preventative services which could see many vulnerable Join us at one of our three and elderly residents losing out on support that prevents them going locations, offering support into crisis. and guidance over a cup of Determined not to give up, we’ve worked hard to create Ocean tea and a slice of cake. Extra. A high quality, flexible service that goes the extra mile, by If you need help with providing support and advice to elderly and vunerable residents. transport or would like more information call us on So far, our new Lifeline and visiting services are proving popular 01726 874450 and ask to thanks to our tailor-made, affordable packages. “I haven’t looked speak with Jo Smith. back since signing up for Ocean’s visiting service. Not only does Ocean Extra offer peace of mind to my family, they’ve helped me save money on my electricity bill too” says Marion. Rialton Heights Community Centre, Ocean Extra is now also hosting Get Togethers which are great for Newquay elderly people who want to try creative activities, need some advice Monday 13 October or just enjoy a chat over a cup of tea. 10.00am – 12.00 noon 1.00pm – 3.00pm Ocean Extra Get Togethers are detailed below. Mondays 10.30am – 12.00pm St Blazey Football Club Rialton Heights, Newquay Wednesday 15 October Wednesdays 10.30am – 12.00pm 10.00am – 12.00 noon Prince Charles House, St.