Dish TV India Ltd August 23, 2019 National Stock Exchange of India Limited BSE Limited Exchange Plaza, Bandra Kurla Complex, Corporate Relationship Department Mumbai -400 051 Phiroze Jeejeebhoy Towers Dalal Street Mumbai- 400001 Kind Attn.: Corporate Relationship Department Sub: Annual Report of Dish TV India Limited for the Financial Year 2018-19 along with Notice calling the 31st Annual General Meeting scheduled to be held on September 19, 2019 Dear Sir, This is to inform you that the 31't Annual General Meeting of the members of the Company is scheduled to be held on Thursday, September 19, 2019 at 11:00 AM at The Hall of Culture, Nehru Centre, Dr. Annie Besant Road, Worli, Mumbai- 400 018, Maharashtra. Pursuant to regulation 34(1) of the Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015, please find enclosed herewith the Annual Report of Dish TV India Limited for the Financial Year ended on March 31, 2019, along with Notice calling the 31't Annual General Meeting, which is being dispatched I sent to the Shareholders of the Company by permitted mode. You may further note that, as detailed in the Notes to Notice of AGM, the Company has provided it Shareholders with facility to exercise their right to vote on all businesses proposed at the AGM by electronic means by using remote e-voting facility provided by National Securities Depositories Ltd (NSDL). The remote e-voting period shall commence from Sunday, September 15, 2019 at 9.00 a.m. and will end on Wednesday, September 18, 2019 at 5.00 p.m., and the Shareholders of the Company as at the Cut-off date of September 12, 2019 shall be eligible to vote using the remote e-voting facility. The attached Annual Report of the Company will be available on the website of the Company www.dishd2h.com, in addition to website of NSDL. You are requested to kindly take the same on record. Thanking you, Encl.: As above ~ish TV India Limited Corp Office : FC-19 . Sector-16A. Film City. Noida -201301. U.P. Tel : +91-120 -5047000 , Fa x: +91 -120-4357078. CIN : L51909MH1988PLC287553 1 G R au P Regd Office: 18 h Floor. AWing, Marathon Future x. NM Jo shi Marg. Lower Parel. Mumbai-400013. Maharashtra. Website : www.di shd2h.com. E-mail: investorlildi shd2h.com dishtV'> I 0 Dish TV India Ltd. ANNUAL REPORT 2018-19 UNLEASHING TECHNOTAINMENT disht'V') BOARD OF DIRECTORS Mr. Jawahar Lal Gael Chairman and Managing Director Mr. Anil Kumar Dua Executive Director & Group Chief Executive Officer Mr. Ashok Mathai Kurien Non- Executive Director Mr. Bhagwan Das Narang Independent Director Dr. [Mrs.] Rashmi Aggarwal Independent Director Mr. Shankar Aggarwal Independent Director Mr. Jawahar Lal Gael - Chairman and Managing Director KEY MANAGERIAL PERSONNEL Mr. Anil Kumar Dua - Executive Director & Group Chief Executive Officer Mr. Rajeev Kumar Dalmia - Chief Financial Officer Mr. Ranjit Singh - Company Secretary Walker Chandiok & Co LLP - Statutory Auditors AUDITORS Protiviti Advisory India Member LLP - Internal Auditor Jayant Gupta & Associates - Secretarial Auditor Chandra Wadhwa & Co. - Cost Audit or Axis Bank BANKERS ICICI Bank lOBI Bank lndusind Bank Limited Kotak Mahindra Bank RBL Bank Limited Standard Chartered Bank Yes Bank Link lntime India Private Limited SHARE REGISTRAR Unit: Dish TV India Limited C-1 01, 247 Park, L.B.S. Marg Vikhroli West. Mumbai- 400083 Tel: +91-22- 49186270 Fax: +91-22-49186060 18th Floor, AWing, REGISTERED OFFICE Marathon Futurex, NM Joshi Marg, Lower Parel. Mumbai-400013 Tel: +91-22-71061234 FC-19, Sector 16 A, Film City, CORPORATE OFFICE Noida-201301, UP, India Tel: +91-120-5047000 Fax: +91-120-4357078 Website: www.dishd2h.com E-Mail: investorfadishd2h.com CIN: L51909MH1988PLC287553 1 Dish TV India Ltd. Chairman's Message Dear Shareholders, Let me begin by expressing my joy in connecting with you once again. As you would be aware, the year gone by has been replete with changes which have impacted the entire broadcast industry and subscribers. The changes have brought about much needed transparency and a level playing field for all the players, more so for the subscribers. The subscribers have now achieved the real "choice" which was missing in the industry. While the changes have been implemented by the stakeholders, considering the extremely dynamic nature of our industry and the role technology is playing in reshaping it, I expect new changes to come up, which would enable a guided evolution in the industry, benefiting all stakeholders. Stronger Subscriber The New Tariff Order brought about by TRAI has engineered a comprehensive overhaul of the broadcast industry. It was conceived and designed keeping the subscriber as the focal point and has brought about a level of transparency and choice which never existed. Subscribers' interest have always been at the forefront for your company and it's a matter of great pride that your company had ushered in this revolution before it was mandated by TRAI. Breaking the barrier of fixed packs, which was the norm across the industry, your Company had launched "Mera Apna Pack" & "Mera Wala Pack" under 'DishTV' and 'd2h' brands respectively, where subscribers could choose individual channels to make their own pack. We are the pioneers in our field and that spirit lives on and drives us to do things before anyone else does. Today, the majority of our subscribers are on packs they have made or customized as per requirement. And I believe that the early introduction to this practice is a key reason behind it. Implementing the New Tariff Order was an unprecedented and mammoth exercise getting into unchartered territory. The entire subscriber base of millions had to be explained, enabled and migrated to their chosen content and a new system of billing. Your company devised and deployed automated tools at all touchpoints (call center, retail points, website and App) to enable subscribers to choose what they wanted to watch. Further, your company adopted an AI driven tool which analyzed packs, channels and VAS subscribed by individual customers, to come up with suggested "Best Fit Packs" to facilitate the choice. Subscriber Enablement The definition of good customer service has evolved over time. Customers largely still expect friendly, personalised service of the traditional channels. However, they have also become used to the speed, 24-hour availability and security that is additionally offered by technology driven "self- service" channels provided in sectors like banking, entertainment and communication. We have kept pace with this development and offer our customers various self-help modes to make their payments, edit their packs and access their account information- any time, any place. In fact, we go a step further and give our customers a range of self-care channels to choose from as per their comfort. So, a customer can make their own pack by giving a missed call or by accessing a fully automatic IVR or by using the MAP tool on our website and app. Similarly, recharges can be as easy as scanning a QR code on their TV screen and using any of the now universal UPI apps, besides being able to do so on the website and app. The focus is to empower customers to get quick solutions, with added advantage of savings on both time and money front. In the same direction, ADI the chat bot evolved further to service customers on our mobile app and on Facebook, besides continuing to offer enhanced services on the website. With this armory of self-care options which cater to all customers across the technology band - from basic phone users to the more-savvy internet adopters - your Company will continue to service its customers in the most secure, efficient and cost effective way. Stronger within From being a pioneer in satellite DTH with three differentiated brands, we now reach out to existing and new subscribers with our new Online streaming brand 'Watcho', to provide a wide array of differentiated content within video-on-demand ecosystem. With the launch of this product, we expect to gain a higher wallet and screen share of not only our own subscribers but also new users across regions. In this highly competitive and crowded arena, Watcho plans to make a mark with short format, snackable content that consumers can watch as per their time, location, language and type of entertainment. This app has differentiated itself from its competitors by not restricting users to only watch but "Create" their own content as well. The OTT segment has created a wonderful cycle of content development and consumption and has unleashed a level of creativity in the field which is an absolute delight to me on the personal and professional front. Hence empowering our users to contribute to the platform and enrichen our content library adds to our overall proposition. I am sure with the positive response which we have gotten from the market, this product would leap beyond and make a mark for itself in this dynamic industry. Your other brands have gone from strength to strength. Dish TV took the next big leap in brand evolution with a new avatar. Or should I say a 'Dishkiyaon' avatar. In the universe of entertainment, everything is fun, vibrant, unique, and full of youth & zing. Here, we do things our way as we strive to add a little 'life' to life. And who better to help us do that than our very own Ranveer Singh. He is the true embodiment of Dishkiyaon Entertainment, a quirky and anti-ordinary personality who will most definitely sneak you out of your mundane life, just like Dish TV. 2 drShW) Our d2h brand al so reinvented itself and launched a campaign titled 'Aiag Hi View' during the festive season.