Transport for NSW Sydney Trains and NSW Trains Fares and Ticketing Customer Handbook 11470372_2 CONTENTS PART A: INTRODUCTION, DEFINITIONS AND INTERPRETATION ......................................... 5 1 PURPOSE OF THIS DOCUMENT ...................................................................................................................... 5 2 INFORMATION ABOUT CONCESSIONS ........................................................................................................... 5 3 CUSTOMERS USING AN OPAL CARD ............................................................................................................... 5 4 DEFINITIONS AND INTERPRETATION ............................................................................................................. 6 4.1 Definitions ..................................................................................................................................................... 6 4.2 Interpretation ................................................................................................................................................ 8 PART B: GENERAL CONDITIONS OF TRAVEL ............................................................................. 10 5 GENERAL CONDITIONS OF TRAVEL ............................................................................................................... 10 5.1 Applicable legislation, regulations and rules ............................................................................................... 10 5.2 Passenger Code of Conduct ........................................................................................................................ 10 5.3 Limitation of liability ................................................................................................................................... 11 5.4 Carriage of animals ...................................................................................................................................... 12 5.5 Times of Services ......................................................................................................................................... 13 5.6 Before starting a Journey ............................................................................................................................ 13 5.7 Lost property ............................................................................................................................................... 13 5.8 Concession, discount and promotional Fares ............................................................................................. 13 5.9 Third party products.................................................................................................................................... 13 PART C – NON-BOOKED SERVICES SPECIFIC CONDITIONS ................................................... 14 6 CONDITIONS OF TRAVEL – NON-BOOKED SERVICES...................................................................................... 14 6.1 One class of travel ....................................................................................................................................... 14 6.2 Payment of Fares ........................................................................................................................................ 14 6.3 Suburban passengers not booked on Booked Services............................................................................... 14 6.4 Tickets where the issuing Station is not the Origin Station ......................................................................... 15 6.5 Passengers travelling without Tickets ......................................................................................................... 15 6.6 Passengers travelling beyond Destination shown on Ticket ....................................................................... 16 6.7 Expired Tickets ............................................................................................................................................ 16 6.8 Holders of excursion Tickets travelling by Services on which such Tickets are not available ..................... 16 7 REFUNDS – MYZONE TICKETS ....................................................................................................................... 16 7.1 Tickets which may be refunded .................................................................................................................. 16 7.2 Making an application: General .................................................................................................................. 16 7.3 Manual application ..................................................................................................................................... 17 7.4 Online ticketing refunds .............................................................................................................................. 17 7.5 Station Booking Office (Automated Refund Process) ................................................................................. 18 7.6 Tickets lost, stolen or mislaid ...................................................................................................................... 19 7.7 MyTrain and MyMulti Ticket refunds .......................................................................................................... 20 7.8 Lost, stolen or mislaid periodical Tickets and passes .................................................................................. 20 7.9 Children and families ................................................................................................................................... 21 8 BICYCLES ....................................................................................................................................................... 21 9 RESERVATIONS ............................................................................................................................................. 22 9.1 Group reservations...................................................................................................................................... 22 9.2 Reserved carriages ...................................................................................................................................... 22 11470372_2 9.3 Cancellation of reservations ........................................................................................................................ 22 10 NON-BOOKED SERVICES ROAD SERVICES .................................................................................................. 23 11 NON-BOOKED SERVICES CO-ORDINATED RAIL AND ROAD COACH SERVICES ............................................ 23 12 NIGHTRIDE BUS SERVICES ......................................................................................................................... 23 13 BATHURST ROAD COACH SERVICE ............................................................................................................ 23 PART D – TICKETS FOR NON-BOOKED SERVICES .................................................................... 24 14 TICKET TYPES ............................................................................................................................................ 24 14.1 General ........................................................................................................................................................ 24 14.2 MyTrain Single Ticket .................................................................................................................................. 24 14.3 MyTrain Return Ticket ................................................................................................................................. 24 14.4 MyTrain concession (child) off-peak return Ticket ..................................................................................... 25 14.5 MyTrain concession weekly and concession Fortnightly Tickets ................................................................ 25 14.6 MyTrain 90 and 365 Day Tickets ................................................................................................................. 26 14.7 MyMulti1 Weekly Tickets ............................................................................................................................ 27 14.8 MyMulti1 90 and 365 Day Tickets ............................................................................................................... 27 14.9 MyMulti2 Weekly Tickets ............................................................................................................................ 28 14.10 MyMulti2 90 and 365 Day Tickets ............................................................................................................... 28 14.11 MyMulti3 Weekly Tickets ............................................................................................................................ 29 14.12 MyMulti3 90 and 365 Day Tickets ............................................................................................................... 30 14.13 MyMulti Day Pass Tickets............................................................................................................................ 30 14.14 Pensioner Excursion Tickets ........................................................................................................................ 31 14.15 Family Funday Sunday Tickets ...................................................................................................................