www.alta.aero/mro/2014 LATIN AMERICA AND CARIBBEAN ENGINEERING & MRO SUMMIT DISCUSSING THE MOST EFFECTIVE MRO IN A RAPIDLY GROWING AVIATION MARKET 14-16 OctOBER 2014 / THE WESTIN PLAYA BONITA, PANAMA CITY ATTENDEE GUIDE Sponsors: Supporters: Media Partners: Welcome Dear Delegate, On behalf of ALTA and the MRO Network it gives us great pleasure to welcome you to the 2014 Latin America and Caribbean Engineering & MRO Summit. We are delighted to have so many of you here with us for what has become the most pre-eminent gathering of MRO professionals in this region. Throughout the event you’ll hear from a wide range of speakers from across the regional and global MRO community, each offering expert insight into some of the most important market developments in their respective fields. We would like to thank all those speakers for their hard work and preparation in advance of the event. In the interests of frank and open discussion we have aimed to make the programme as interactive as possible, and we would therefore urge you to take advantage of this opportunity and put your questions to our speakers. Feedback is also important to us, so please feel free to share your views about any element of the event with our staff. We’d like to pay special thanks to our event sponsors – Aeroman, Coopesa, Heico, Honeywell and Global Airtech – and our supporters – AJW Aviation, Delta TechOps, Lufthansa Technik and Wencor Group - without who’s support this event wouldn’t be possible. We’d also like to thank our exhibitors who will be showcasing their products & services during the event — please make time to go and visit them during the breaks. We would also both like to thank each other’s organisations for all their incredibly hard work – and to the teams behind this event. Both ALTA and the MRO Network are dedicated to serving their respective parts of our community and this collaboration once again provides the perfect platform for the region’s airline and supplier communities to come together. Underpinned by the strongest content and unbeatable networking opportunities, we hope you’ll seize every opportunity at this event – and most of all enjoy your time with us. Thank you all for coming. We look forward to greeting you in person over the next two days. All the best, Ivo Brook Hernan Sznycer Senior Conference Programme Editor Senior Manager Industry Affairs MRO Network ALTA WHO WILL YOU MEET THIS WEEK? Take a look at the breakdown of attendees at the time this went to print: Business Activity Country/Region Gibraltar Spain 2% 2% Iran Chile 2% 3% 2% Cayman Islands Costa Rica 3% 2% 3% Lithunania El Salvador IT/Software 2% 4% Consultancy Peru Panama 3% Portugal Colombia 4% Government 3% United Kingdom USA 40% Leasing/Finance 3% Brazil Mexico 8% PMA Parts Manufacturer 3% Supplier 3% OEM 3% 11% Airline 5% 57% Parts Supplier MRO 9% 22% www.alta.aero/mro/2014/ Conference Programme 14.30 - 16.30 Supplier Focused Rountable Sessions 14.00 PANEL INTRODUCING YOUR 2014 Pre-Conference, Tuesday 14 October 2014 Damage Reports and Prevention — Reviewing Best CONFERENCE HOSTS A: Establishing a foothold in Latin America — Risks, Practice and Technologies in Maintaining Safety Standards 19.00 – 21.00 Welcome Drinks Reception Rewards and Recommendations • Common causes of damage in flight operations and MRO processes and • Examining and addressing key barriers to entry existing prevention programmes • Finding a partner, acquisitions or going it alone, what strategies have proven • The use of RFID in foreign object damage prevention • Evaluating the impact of bird strikes and examining prevention strategies Jeremy Buckle is the Events Director most effective? Day One, Wednesday 15 October 2014 • Capitalising on initial success, maintaining momentum and developing • How are composite materials changing the monitoring, inspecting, reporting and repairing of damage? at MRO Network, leading the team beyond your existing network in delivery of all events, publications, • The human factor, what processes can be put in place to balance safety 08.00 REGISTRATION OPENS Jonathan Berger, Vice President, ICF International measures with efficiency? exhibitions and digital content for Moderator: Carlos Barrero, Technical Advisor, ALTA B: Beyond Lean: Achieving Operational Excellence in MRO the MRO community. Prior to this 09.30 Chairman’s Opening Comments Sebastian Acuto, Technical Director, LAN Jeremy worked on behalf of the UK • The complexity of aviation MRO industry faces unique challenges, from Jose Luis Quiros Cuevas, Technical Director, Iberia Maintenance Ivo Brook, Senior Conference Programme Editor, MRO Network highly-complex and engineered-to-order products to spare parts and Maggie Ma, Maintenance Human Factors, Commercial Aviation Services, Science, Technology, Engineering and customisation for different customers. Boeing Mathematics community promoting careers in these sectors 09.35 • The difference between traditional lean tools and the endless journey of Opening Address Santiago Saltos, Senior Manager, Industry Affairs, ALTA to young people. Jeremy has won numerous industry awards Eduardo Iglesias, Executive Director, ALTA continuous improvement that results from them and Operational Excellence. • The eight principles of Operational Excellence needed to create a “self- including a Crown Medal in 2013 for his services to the healing” end-to-end flow. 15.00 PANEL 09.45 Market Forecast promotion of Science and Engineering. Prior to this, Jeremy has • The technical design required to implement end-to-end value stream design, Recruit, Train & Retain — Technical Workforce Best over 20 years experience in integrated live events, marketing, • Outlining future growth predictions regionally and around the world mixed model production, creating flow through shared resources and flow in Practices for the LATAM Region • Identifying where future opportunities lie business process in complex operations. • The global technical workforce shortfall media and digital communications on four continents and an Examining the key challenges ahead and the strategies to • • Real-world implementation of Operational Excellence in the aviation MRO • Does Latin America have the workforce it requires? How does it compare to Honours Degree in Fine Arts and Law. address them industry and the transformative results achieved. other world regions? Jonathan Berger, Vice President, ICF International Kevin Duggan, Principal, Duggan Associates • What programmes are in place to recruit and retain a new generation for the industry? Eduardo Iglesias became Exexcutive 10.15 Break for Refreshments 18.00 - 20.00 Drinks Reception • Labour mobility and licensing issues across the region Director of ALTA on September 18, 2013. • With a limited manpower-pool, what can be done to ensure operational quality and capacity are not impacted? He leads the 30 year old non-profit 10.45 Regulatory Update — Understanding Regulatory and Day Two, Thursday 16 October 2014 Moderator: Valter Fernandes, Operations Executive Vice President, association in a gamut of efforts and Legislative Requirements for the LATAM Region TAP M&E Brazil initiatives to make Latin American and a) TSA regulation regarding FAA foreign certified repair station security programs Virginja Girulska, Deputy Head, FL Technics Training Caribbean aviation safer, more efficient John Devine, International Industry Representative, TSA Ernesto Ruiz, Chairman of the Board, Aeroman 08.30 - 12.30 Closed Airline Sessions Ahmad Zamany, Technical VP, COPA and more environmentally friendly. b) Proposed regulatory requirements regarding drug and alcohol testing for Eduardo possesses a wealth of senior industry experience foreign certified repair station personnel 10.30 Chairman’s Opening Comments acquired over a long and successful career in aviation. More Daniel Castro, Senior Representative, FAA Ivo Brook, Senior Conference Programme Editor, MRO Network 16.00 PANEL recently he was Legal Vice President of Avianca. Prior to that, Focus on: Fuel Efficiency and Savings he was TACA International Airlines’ General Counsel. He holds 11.45 PANEL 10.35 New Technologies — Implications for Aircraft and • Identifying fuel efficiency and saving opportunities such as engine washing, The Latest in Logistics, Supply Chain and Inventory green taxi and the use of composite materials Law Degrees from Spain and Puerto Rico, plus a Master’s Engine MRO Management • An update on the latest airframe and engine developments • Rolling out a fuel efficiency programme Examining the latest technologies in the market and their application Degree in Law from McGill’s Institute of Air and Space Law. • Learn how to successfully balance inventory to meet commercial and • How is the region’s MRO community preparing for the arrival of the next • technical requirements generation of aircraft and engines? Moderator: Capt. Augusto Herrera, Safety and Operations Advisor, ALTA • Understanding how information technology and data can enable better • What impact does the e-enablement of aircraft and engines have on Jerry Fagerhaug, Solutions Director, Flight Efficiency Services, GE Aviation understanding of the status of parts inventories and monitor work order processes MRO operations? Ronald Green, Customer Business Manager, Honeywell Aerospace INTRODUCING YOUR • Logistics partner management and best practice • With new programmes coming on the market, what is the impact for keeping Donald Lohin, Chairman, President & CEO, Axiam • Improving parts traceability and regulatory compliance tracking from