San Leandro FLEX Shuttle Expansion Plan Final Report City of San Leandro San Leandro FLEX Shuttle Expansion Plan Final Report February 2020 Nelson\Nygaard Consulting Associates Inc. | i San Leandro FLEX Shuttle Expansion Plan Final Report City of San Leandro Table of Contents Page 1 Introduction ......................................................................................................................1-1 Nelson\Nygaard ................................................................................................................................... 1-1 Initial Project Goals ............................................................................................................................... 1-4 2 San Leandro Demographics .............................................................................................2-1 Poverty ..................................................................................................................................................... 2-1 Race/Ethnicity ......................................................................................................................................... 2-1 Seniors ...................................................................................................................................................... 2-1 People with Disabilities ......................................................................................................................... 2-1 Non-English Languages ......................................................................................................................... 2-2 3 Transportation Services In San Leandro ...........................................................................3-1 General Public Services ........................................................................................................................ 3-1 Eligibility-Based Transportation Programs ....................................................................................... 3-4 FLEX Shuttle Overview .......................................................................................................................... 3-7 Summary of Findings from Evaluation of Current Services .......................................................... 3-13 4 Outreach ..........................................................................................................................4-1 Past Efforts .............................................................................................................................................. 4-1 Ride Along ............................................................................................................................................... 4-1 In-Person Outreach at San Leandro Senior Resource Fair ............................................................ 4-3 Community Surveys ................................................................................................................................ 4-4 Service Provider Interviews ................................................................................................................. 4-7 Presentations to Senior Commission and Public Meetings .............................................................. 4-8 Presentation to San Leandro City Council ......................................................................................... 4-9 Summary of Findings from Outreach ............................................................................................... 4-10 5 Summary of Findings.......................................................................................................5-1 Summary of Identified Needs ............................................................................................................. 5-1 Revisited Goals for FLEX ...................................................................................................................... 5-2 6 Alternatives .....................................................................................................................6-1 Service Delivery Alternatives .............................................................................................................. 6-1 Other Alternatives to Promote Access to Transportation ............................................................. 6-14 7 Recommendations and Implementation ..........................................................................7-1 Strategies ................................................................................................................................................ 7-1 Recommendations and Initial Implementation Guidance ............................................................... 7-3 Strategies for the Future ...................................................................................................................... 7-6 Conclusion ................................................................................................................................................ 7-7 Appendix A: FLEX Shuttle Registration Form Appendix B: Short Survey Instrument Appendix C: Long Survey Instrument Appendix D: Alice & Associates Outreach Report Nelson\Nygaard Consulting Associates Inc. | i San Leandro FLEX Shuttle Expansion Plan Final Report City of San Leandro Table of Figures Figure 2-1 Population Density of Residents Over 60 Years Old In San Leandro (2015) .......... 2-3 Figure 2-2 Distribution of People with Disabilities in Alameda County (2014) ........................... 2-4 Figure 3-1 AC Transit Services ............................................................................................................... 3-1 Figure 3-2 Existing Fixed-Route Transit Options in San Leandro Open to the General Public 3-3 Figure 3-3 Other Transit Providers in San Leandro ........................................................................... 3-4 Figure 3-4 Eligibility-Based Transportation Service in San Leandro .............................................. 3-6 Figure 3-5 FLEX Routes and Stops ......................................................................................................... 3-8 Figure 3-6 Annual Ridership Trends ...................................................................................................... 3-9 Figure 3-7 Highest Ridership Stops ..................................................................................................... 3-10 Figure 3-8 Average Total Daily Boardings for All San Leandro FLEX Routes (January – July 2017) .................................................................................................................................... 3-11 Figure 3-9 Productivity Trends of the FLEX Shuttle .......................................................................... 3-12 Figure 3-10 Most Boardings, by Stop ................................................................................................... 3-13 Figure 4-1 The Senior Resource Fair ..................................................................................................... 4-3 Figure 4-2 Map Activity at the Senior Resource Fair ........................................................................ 4-4 Figure 4-3 Most Popular San Leandro Destinations Among Survey Respondents ....................... 4-5 Figure 4-4 Outreach Event at the Senior Center ................................................................................ 4-8 Figure 5-1 Summary of Identified Needs ............................................................................................ 5-1 Figure 5-2 Summary of Goals and Needs .......................................................................................... 5-3 Figure 6-1 FLEX Option 1 ........................................................................................................................ 6-4 Figure 6-2 FLEX Option 2A ..................................................................................................................... 6-6 Figure 6-3 FLEX Option 2B ..................................................................................................................... 6-7 Figure 6-4 FLEX Option 3 ........................................................................................................................ 6-9 Figure 6-5 FLEX Option 4: Dual Bi-Directional Loops ...................................................................... 6-11 Figure 6-6 Summary of Pairing Fixed-Route with Origin-to-Destination Options ..................... 6-12 Figure 7-1 Summary of Goals and Needs .......................................................................................... 7-1 Figure 7-2 Summary of Suggested Alternatives/Strategies ............................................................ 7-2 Figure 7-3 Comparison of FLEX Fixed-Route Service Options ......................................................... 7-3 Figure 7-4 Bus Shelter .............................................................................................................................. 7-4 Figure 7-5 Seating .................................................................................................................................... 7-4 Figure 7-6 Example Signage ................................................................................................................. 7-5 Nelson\Nygaard Consulting Associates Inc. | ii San Leandro FLEX Shuttle Expansion Plan Final Report City of San Leandro 1 INTRODUCTION In July 2017 the City