Lean Johtaminen BERLIN · HELSINKI · LONDON · MUNICH · OSLO · STOCKHOLM · TAMPERE Digital Innovation & Engineering Consultancy 550+ Developers, designers, data scientists, consultants, & change agents We are Futurice SUBHEADER Culture = Success Engine ● From 20 in 2005 to 550 in 2019 Huge personal growth stories during the journey ● Offices: From Helsinki to Tampere, Berlin, London, Munich, Stockholm to Oslo ● Skillset / Offering: From tech to design to data science/AI to business consulting ● Company structure: From single legal entity to a family of companies ● Profitable since 2004, 30% year-on-year …pure organic growth Futurice = Balancing on the Edge of Order and Chaos Emergence, innovation & energy Freedom, empowerment, responsibility, trust & transparency SUBHEADER 2008: What the heck? Smart reliable people have become stupid & irresponsible? Your timeline. The beginning. The Middle part. Time to wrap it up. YOUR SUB-HEADLINE YOUR SUB-HEADLINE CAN BE L YOUR SUB-HEADLINE CAN BE VERY VERY Complete transparency 3x2. The description. Rules of Thinking SUBHEADER Close & Concrete Business / P&L Responsibility SUBHEADER What we’ve learned Too much alignment kills energy. Too little alignment = too many directions. SUBHEADER What we’ve learned Optimal balance between ambition and personal motivations Most productive place. SUBHEADER 2008: Where insights? ...Lean! Lean Goals Customer Satisfaction People Satisfaction Productivity Delivery exactly What customer wants When customer wants From start to finish without interruptions With minimum waste While respecting people BERLIN · HELSINKI · LONDON · MUNICH · OSLO · STOCKHOLM · TAMPERE Happy, respected, responsible employees Motivation, good ideas, etc. Happy customers People Continuous Improvement Speed Tom Vogler, Flickr Respecting People People Motivation How to build organisations around these? “Ryan & Deci” “Pink Drive” David Maister: Autonomy Autonomy Attractive work Competence Mastery Good employment conditions Relatedness Purpose Promising Future (Benevolence) Need for ● Challenge & Goal Trust ● Relatedness Hope ● Immediate feedback / perceived Feel Competent – full talent in use progress / Getting things done Worth – My work matters ● Perceived Control ● Respect & Appreciation SCARF External ● Identity Status Survival ● Friendship Certainty Securing resources ● Why Autonomy Social acceptance ● + others like salary, safety, RelatednessBERLIN · HELSINKI · LONDON · MUNICH · OSLO · STOCKHOLMMoney · TAMPERE Fairness Fame Respecting people – Many ways ● Communicate purpose/why to the people ● Trust people to improve their own work ● Let the team make decisions ● Control through transparency, not management ● Level workload – avoid long days and nights ● Treat people like volunteers ● Problems: Emphasize learning, not blaming ● Integrate customers and suppliers into the system ● Build in learning and continuous learning ● Listen & involve people Are we managing the visible or leading the invisible? Classic Management Results Behavior, Action We seek to impact here Perceptions, Attitudes Values, vision, and mission Basic assumptions, Understanding, Emotions Tools and Practises are NOTHING without UNDERSTANDING BERLIN · HELSINKI · LONDON · MUNICH · OSLO · STOCKHOLM · TAMPERE The aim is to NOT Run Faster BUT Walk Shorter Distances Speed Getting Things Done Improving own work Listen: Speed dates & Ask the CEO Listen & Involve: Tasting, open meetings, ... Listen & Care: Smileys Jolt Station: Helping people to show appreciation: Trust artifact: Company credit cards Alignment, decision making, involvement via numbers Transparency in Netherlands: No curtains Your timeline. The beginning. The Middle part. Time to wrap it up. YOUR SUB-HEADLINE YOUR SUB-HEADLINE CAN BE L YOUR SUB-HEADLINE CAN BE VERY VERY Transparency brings s***loads of good! Learning & volunteers No Problem is a Problem Autonomy & Alignment & Energy - How? Toyota Kata Target condition Target condition Current Next Step condition BERLIN · HELSINKI · LONDON · MUNICH · OSLO · STOCKHOLM · TAMPERE A tool: the Freedom Radar 1. Sacred 2. Agreed 3. Aligned 4. Sharing of best practise 5. Do as you please Summary: ● Trust people and you get trust ● Be interested about people and you get their interest back ● Elevate people and they elevate you ● Assume good intentions, ● ...and if that is difficult, ask first before judging ● Transparency, understanding & wisdom trumps central control ● Common thinking + business responsibility (3x2) beats exact rules what to do and what not to do BERLIN · HELSINKI · LONDON · MUNICH · OSLO · STOCKHOLM · STUTTGART · TAMPERE Thank you! Kiitos! Danke! Tuomas Syrjänen Tack! @TuomasSyrjanen +358505470386 BERLIN · HELSINKI · LONDON · MUNICH · STOCKHOLM · TAMPERE.