Summer 2019 – Issue 44 Our MHA on Live at Home ‘outstanding’ the BBC transformations homes Page 4 Page 6 Page 8 Heart&Soul MHA Epworth House, Stuart Street, A foreword from Derby DE1 2EQ Phone: 01332 296200 Fax: 01332 296925 our CEO, Sam www.mha.org.uk be strengthened. As you will read MHA is an award-winning charity throughout these pages, the focus in helping to improve the lives of this edition is upon that unwavering over18,000 older people across commitment to the quality of care Great Britain every day. We offer connected care and support and support we seek to offer, through our specialist care homes, promoting wellbeing and enabling thriving retirement living and vibrant people to live later life well. community groups. It’s a commitment that, over the Sam Monaghan, MHA CEO MHA delivers a range of high-quality last year, has seen 91% of our care services to more than 18,200 individuals: homes and the care provided in our In my last foreword for our housing schemes rated as ‘good’ or • Over 10,500 older people supported through 62 Live at Heart & Soul magazine, I ‘outstanding’ by regulators covering Home services in the community had just embarked on my England, Scotland and Wales. • Around 2,500 older people living journey as CEO for Methodist More recently, we were also proud independently in 72 retirement Homes (MHA). Now, over a to have been independently assessed living communities with flexible year into the role, I have been as one of the best performing support and personalised care, with able to see at first hand the providers in the sector by the ‘Your a further seven sites in development difference we are making to Care’ survey, with our residents • Almost 5,000 older people living in the lives of so many of the rating their satisfaction as 97%. In 90 care homes - residential, nursing and specialist dementia care people we work with and to addition we have been named in the witness the dedication of our top 20 care providers as rated by Our services are provided thanks to 7,000 dedicated staff and enhanced by colleagues, volunteers and carehomes.co.uk, an independent the commitment of 5,000 volunteers. supporters. rating and review provider. As a charity, our mission is to enable people to live later life well. Methodist From the outset, it was clear that This is testament to our fantastic Homes (MHA) is Registered as a the quality of our care and support colleagues working in our care Charity in England and Wales – No across our homes and schemes homes, retirement communities 1083995. was so person-centred and and Live at Home groups across compassionate. Now, having visited Great Britain, positively affecting the over 70 of our services, those initial Follow us on: lives of over 18,000 people in later perceptions have only served to life every year. It’s also a reflection 2 Summer 2019 Issue 44 of the dedication to our cause and the values of those who work for, volunteer and support MHA, putting the individual and their needs at the heart of everything we do. It’s our cause and values that have sustained MHA from its beginnings and I was fortunate enough to join the organisation whilst celebrating our 75th year. As well as a time for celebration, my first 12 months were also a time MHA coffee morning with residents for reflection and planning for our new strategy, which has recently launched in April for 2019-2024. MHA in your community Entitled One MHA, our strategy One of the core objectives hold a weekly coffee morning. will see us focus on connecting our of our new strategy is ‘MHA Held at Assisi Place it caters for communities and services to better in Community’, this means all its residents; and community enable people to live later life well. making stronger connections group members who are taken We will continue to prioritise high between our services in their there in a minibus. This allows the quality standards across our homes communities bringing people we Live at Home group and Assisi and schemes; provide services which care for, together. Place residents to come together nurture mind, body and spirit, like to socialise together, creating and Our strategy will lead to further chaplaincy and music therapy; and nurturing new friendships, enabling work with the Methodist them to live later life well. ensure the organisation’s financial Church, other denominations, resilience through the increased wider faith and community We would love to see more of our efficiency of our infrastructure. groups. This means even more services better connected and support is available from a wide working together. We want this In our next edition of Heart and range of community services for to enable our staff, residents and Soul set to be released in autumn our residents and members. members to feel more connected 2019, we’ll be focusing on our to MHA and one another, strategy in more detail, and the An example of people within providing an even better level of progress we have made across MHA working together, is the care at every stage of later life. our strategic objectives in the South Leeds Live at Home time since the launch. group and our retirement living community Assisi Place who Sam Monaghan, MHA CEO. 3 Heart&Soul Our commitment to Our providing the highest ‘outstanding’ quality of care homes: At MHA, we are passionate about providing quality and specialist care for all our residents. Our recent Briar Hill House, Rugeley Quality Care Commission (CQC) scores have boosted our percentage of ‘outstanding’ and ‘good’ homes to Fitzwarren House, Swindon 91% (as of March 2019). Morel Court, Penarth Two MHA care homes Briar second time running. (Care Inspectorate Wales) Hill House and Star Hills, Inspectors told Starr Hills Starr Hills, Lytham St Annes have been recognised as “There was a strong recognition The Martins, Bury St Edmunds ‘outstanding’ by the CQC, that people were treated as bringing the number of our individuals. All residents and Willersley House, Hull homes with this rating to six. relatives spoke highly of the Briar Hill House in Staffordshire caring attitude of staff”. standard of care creating a safe and has had their quality rating lifted These achievements reflect welcoming environment to help from good to ‘outstanding’ in their our dedication to raising the people live later life well. recent inspection. The CQC inspection team for Briar Hill House said: “People received extremely caring and kind support from staff”. A huge congratulations to our Starr Hills care home in Lytham St Annes, becoming MHA’s first care home to ‘Outstanding’ celebration at Starr Hills, Lytham St Annes be classed as ‘outstanding’ for the Care homes across the country will be opening their doors on 28 June for National Care Home Open Day. To find out what makes MHA care homes special, visit our website and search for your local MHA care home to visit an open day. 4 Summer 2019 Issue 44 A spotlight on ‘outstanding’ Care home homes Briar Hill and Starr Hills residents Briar Hill House have planted a Magnolia tree with the have their say residents to mark their ‘outstanding’ result. Resident Glenys Attridge, said “Briar Hill is a very friendly home, Now in its seventh year, the I love chatting to other residents. My family feel at Your Care Rating survey is the ease here when they visit. My daughter says she can country’s largest independent sleep easy at night knowing I am so well looked after. survey of care home residents. This home is well organised with entertainment, The nationwide survey gives celebrations and activities. All staff work hard to make residents a voice, putting this home what it is and to make sure we are happy their care at the heart of and comfortable”. understanding more about how well care homes perform. David and Pearl are new residents at Starr Hills and in a few months since moving Overall, MHA received a resident in, they already “think of Starr Hills less satisfaction rating of 97%, a 1% of a place of lodging, and more like a increase on last year’s scores. Top family home”. Pearl made a speech at a scorers were Cedar Lawn in Stratford celebratory party, (pictured left) where she upon Avon, Willesden Court in said, “Starr Hills is a lovely place to live, the London, Claybourne in Stoke on Trent care is outstanding, but good care comes and Lower Johnshill at Auchlochan from the top, the manager, and it shows.” Garden Village in South Lanarkshire. They all scored an impressive 980 or Top right image: Briar Hill House plant their ‘outstanding’ tree with residents above, out of 1,000. Bottom image: David and Pearl celebrating at Starr Hills You can visit www.yourcarerating.org to see this year’s results for every care MHA in the Top 20 list from independent site home. The website also shows how homes that took part in the survey last The leading independent care home reviews site, carehome.co.uk, named year performed. We’re really proud MHA as one of the Top 20 Large Care Home Groups 2019, as well as 19 of its that our residents have rated MHA homes receiving regional awards. care so highly, but we will not be complacent; next year we will aim to The awards are based on reviews of care homes written by their residents, do even better. as well as their relatives and friends, with thousands of homes battling it out to make it into the Top 20 for each of the 12 regions.