Briefing to Ad Hoc Committee on Covid-19 29 April 2020 1 Functionality and access during Covid-19 • Non essential service in terms of Regulation 11B (2) • Office closed for walk in complaints – Change on 1/05/2020 • Complaints received via email, social media and website https://www.westerncape.gov.za/police-ombudsman/news/covid-19-police-ombudsman-asks-citizens-lodge-service- delivery-complaints-against-saps. • Screening meetings and management meetings via Microsoft teams • Follow ups done telephonically by Senior Investigators • Investigations and official correspondence remotely done • Functioning effectively on work from home principle • No complaints from MPP – Section 17(2) 2 Nature of email enquiries received & areas Wrongfully arrested or fined • 18 Cape Town Metropole • 18 Rural Areas Western Cape • 4 Outside Province (3 Gauteng & 1 Eastern Cape) Report lockdown contraventions or Brutality/harsh poor police visibility language by Law enforcement agencies and SANDF Failing to wear Requesting protective gear or permission to travel adhere to social distancing 3 Complaints received & from which areas Category of Lockdown General Subcategory SAPS component Complaint complaint complaint Total Lack of Bellville, Goodwood, Other assistance required 4 Parow & Radio Control 4 communication Muizenberg, Murraysburg Lack of telephone etiquette 3 Paarl 3 Poor Cape Town, Kraaifontein, communication Lingelethu-West, Paarl, Not providing feedback 7 Manenberg, Mbekweni, 7 Mfuleni 1 1 Failure to arrest suspect Kraaifontein Poor investigation Failure to follow up clues and 2 2 information Kraaifontein &Worcester Diepriver, Hermanus, Mitchells Plain, Ocean Poor response Failure to attend to complaint 5 3 View, Ravensmead, Sea 8 Point (2) & Table View Unacceptable Fails to comply with or contravenes Provincial Office 2 Kraaifontein 2 behavior an Act, regulation or legal obligation Total 12 15 27 4 Complaints finalized COMPLAINTS FINALIZED DURING COVID 19 Substantiated with recommendations 32 Substantiated and resolved 4 Unsubstantiated 25 [1] Withdrawn 4 Duplicate complaints 3 Total 68 5 Information and investigations of Police brutality • Police brutality not within mandate • Good cooperation with IPID and Military Ombudsman • Interaction with Community Safety • Section 28 (h) of IPID Act (Act no. 1 of 2011) • Section 29 (1) of IPID Act • Law enforcement excluded from IPID Act 6 General Covid-19 matters • WCPO cannot initiate complaints • Compliance to the wearing of protective equipment & social distancing by SAPS & CTMPD • Law enforcement excluded from WCCSA (Act 3 of 2013) 7 Thank you so much Enkosi kakhulu Baie dankie 8.