Front Cover 2 postal bulletin 22338 (5-31-12) Contents COVER STORY Stamp Stock Items Withdrawn From Regular Sale Easy, Breezy Shipping . 3 and From Sale at Philatelic Centers . 43 Pictorial Postmarks Announcement . 45 PUBLICITY KIT: CELEBRATE How to Order the First Day of Issue Digital Color SCOUTING STAMP . 4 or Traditional Postmarks . 52 POLICIES, PROCEDURES, AND USPS.com FORMS UPDATES What’s New on USPS.com? . 55 Manuals DMM Revision: Post Office Box Fee Refunds . 12 DMM Revision: Periodicals — Endorsements, PULL-OUT INFORMATION Supplements to Bound and Unbound Publications . 13 Fraud DMM Revision: Package Intercept . 13 Invalid Express Mail Corporate Account Numbers . 21 DMM Revision: Price and Postage Markings Applied Missing, Lost, or Stolen U.S. Money Order Forms . 23 by MLOCRs. 14 Missing, Lost, or Stolen Canadian Money Order Forms . 28 DMM Revision: New Express Mail Price Category — Verifying U.S. Postal Service Money Orders . 30 Express Mail Padded Flat Rate Envelope. 15 Counterfeit Canadian Money Order Forms . 30 DMM Revision: PC Postage Presorted Option . 15 Toll-Free Number Available to Verify Canadian Publications Money Orders . 30 Publication 431 Revision: Changes to Post Office Other Information Box Service and Caller Service Fee Groups. 20 Overseas Military/Diplomatic Mail . 31 ORGANIZATION INFORMATION Displaying the U.S. Flag and the POW-MIA Flag . 36 Address Management Post Office Changes . 37 Human Resources Postal Bulletin Index 2012 Personal Statement of Benefits . 37 Annual Index. PB 22329 (1-26-12) Federal Long Term Care Insurance Program Webinars . 38 Automated Retreat Rights on eJob Bidding . 38 Office of Inspector General USPS National Emergency Hotline The Office of Inspector General Creates New Fraud Is your facility operating? Call 888-363-7462 Awareness Poster . 39 Mailing and Shipping Services Mail Alert . 41 Stamps/Philately Correction: San Diego Station Postmarks. 41 Update: Scouting Stamp Philatelic Products . 41 Stamp Announcement 12-39: Migratory Bird Hunting and Conservation Stamp. 42 Also on the Web at about.usps.com/postal-bulletin Cover Story postal bulletin 22338 (5-31-12) 3 Cover Story Easy, Breezy Shipping Mother’s Day was the start of another season of mailing tomers to use a webcam to project box holograms to com- and shipping opportunities for the Postal Service™. Still to pare the size of an item to be shipped to the size of a virtual come in June is Father’s Day, and in between will be high box. school and college graduations, birthdays, and wedding Of course, customers also can explore the entire lineup celebrations. of Priority Mail® options and order packaging at And, with the summertime vacation season just ahead, USPS.com®. While they’re there, they can print shipping people also will be looking for a simpler way to ship those labels and pay for postage online, then schedule a free T-shirts, souvenirs, and other items purchased at the package pickup. Let your customers know that our carriers beach or mountains. not only deliver — they’ll pick up while they’re stopping at This is a great time to remind our customers about the your address. ease, value, and convenience of Priority Mail Flat Rate® It’s a shipping combo that can’t be beat. Summertime is shipping and free package pickup. Remind customers to here, and the shipping is indeed easy with USPS®! visit www.prioritymail.com to explore Priority Mail Flat Rate options, including Prepaid Forever® packaging with For- ever postage already applied. They also can see “if it fits” — Shipping Products, by trying out the Virtual Box Simulator, which enables cus- Domestic Products, 5-31-12 4 postal bulletin 22338 (5-31-12) Publicity Kit: Celebrate Scouting Stamp Publicity Kit: Celebrate Scouting Stamp that. (The term “second-day-of-issue dedication cere- mony” is no longer used.) Included in this kit are the following elements that can be used to conduct and promote an event: Background information on scouting. Sample media advisory (for distribution no later than 3 days prior). Sample news release. Sample stamp dedication speech. Information on ordering stamp images. Government Relations contacts for assistance in contacting elected officials. Corporate Communications managers for assistance with event publicity. For more information on the Girl Scouts of the USA, visit www.girlscouts.org. Postmasters can obtain local scouting contact information at this link: http://www.girlscouts.org/ councilfinder/ Scouting Background Among the first advocates for a sister scouting move- ment to the Boy Scouts were the girls who demanded inclusion in the Crystal Palace Boy Scout Rally, the first rally of its kind, held in London, England, in 1909. A year later, Boy Scout pioneer Robert Baden-Powell and his sis- ter Agnes Baden-Powell helped organize a scouting group for girls, The Girl Guides Association. Together they adapted his guidebook Scouting for Boys, and in 1912 they The Girl Scouts of the USA celebrated its 100th anniver- published the first official girl scouting manual. sary February 8, 2012, and the Postal Service™ will cele- In the U.S., the scouting movement for both boys and brate this milestone by issuing the Celebrate Scouting 45- girls began about a century ago. Since that time, millions of ® ® cent First-Class Mail Forever stamp Saturday, June 9. youths have learned to find their way in the world with the The first-day-of-issue dedication ceremony takes place dur- skills and confidence they acquired through scouting. ing the Girl Scouts Rock the Mall event in Washington, DC. Postmasters are encouraged to coordinate with local Girl Scout troops and elected officials that day to conduct Sample Media Advisory first-day-of-sale ceremonies. If that’s not convenient, spe- This Media Advisory is for distribution no later than cial dedication ceremonies can take place anytime after 3 days prior to the event. Publicity Kit: Celebrate Scouting Stamp postal bulletin 22338 (5-31-12) 5 CONTACT:: [NAME] (O) XXX-XXX-XXXX (C) XXX-XXX-XXXX @usps.gov [NAME] Post Office Salutes Girl Scouts on Forever Stamp WHAT: [FIRST-DAY-OF-SALE OR SPECIAL DEDICATION] ceremony for the Celebrate Scouting 45-cent First-Class Mail® Forever® stamp. The event is free and open to the public. WHEN: [TIME, DATE] WHERE: [LOCATION] [ADDRESS] [PROVIDE WEBSITE LINK OF LOCATION IF AVAILABLE] WHO: [NAME(S) AND TITLE(S)] BACKGROUND: The U.S. Postal Service® honors the Girl Scouts by issuing the Celebrate Scouting stamp to coin- cide with the Girl Scouts of America’s 100th anniversary. [PROVIDE ADDITIONAL INFORMATION ON THE EVENT SUCH AS THE NAMES OF VIPs AND NUMBER OF GIRL SCOUTS THAT WILL BE ATTENDING, ETC.] # # # A self-supporting government enterprise, the U.S. Postal Service is the only delivery service that reaches every address in the nation — 151 million residences, businesses and Post Office™ Boxes. The Postal Service™ receives no tax dollars for operating expenses, and relies on the sale of postage, products and services to fund its operations. With 32,000 retail locations and the most frequently visited website in the federal government, usps.com®, the Postal Service has annual revenue of more than $65 billion and delivers nearly 40 percent of the world’s mail. If it were a private sector company, the U.S. Postal Service would rank 35th in the 2011 Fortune 500. In 2011, the U.S. Postal Service was ranked number one in overall service performance of the posts in the top 20 wealthiest nations in the world, Oxford Strategic Consulting. Black Enterprise and Hispanic Business magazines ranked the Postal Service as a leader in workforce diversity. The Postal Service has been named the Most Trusted Government Agency for six years and the sixth Most Trusted Business in the nation by the Ponemon Institute. Follow the Postal Service on Twitter @USPS and at facebook.com/usps. 6 postal bulletin 22338 (5-31-12) Publicity Kit: Celebrate Scouting Stamp Sample News Release FOR IMMEDIATE RELEASE USPS Contact: [NAME] DATE (O) XXX-XXX-XXXX (C) XXX-XXX-XXXX XXXX.X.XXXXX @usps.gov usps.com/news [LOCAL BOY SCOUT MEDIA CONTACT NAME] (O) XXX-XXX-XXXX (C) XXX-XXX-XXXX [EMAIL ADDRESS] DRAFT Girl Scouts Get First-Class Stamp of Approval [Name] Post Office Celebrates Girl Scouts 100th Anniversary [CITY, STATE] — The [NAME] Post Office™ celebrated the adventure and spirit of scouting during a special dedication of the Celebrate Scouting Forever® stamp to honor the 100th anniversary of the Girl Scouts of the USA. “The [NAME] Post Office is proud to celebrate Girl Scouting’s role for girls for more than 100 years,” said [TITLE AND NAME]. “Scouting builds confidence and self reliance and develops tomorrow’s leaders. We’re here today to raise awareness of this fine institution by dedicating the Celebrate Scouting stamp.” Joining [NAME] at the dedication ceremony were [TITLE AND NAME] and members of [SCOUT TROOP NUMBER IF APPLICABLE]. [INSERT QUOTE FROM PARTICIPANT(S) HERE.] Celebrate Scouting, the “sister” stamp to the 2010 Scouting stamp, pays tribute to scouting organizations for the opportunities and pleasures they have provided millions of youths worldwide. The stamp features a large silhouette of a girl with binoculars looking into the distance. A scene within the silhouette features a scout in mid-stride on a serious summer trek, in an environment composed of large redwoods, a lake and a Publicity Kit: Celebrate Scouting Stamp postal bulletin 22338 (5-31-12) 7 distant forested mountainside. Working with art director Derry Noyes of Washington, DC, illustrator Craig Frazier of Mill Valley, CA, created the stamp art. Among the first advocates for a sister scouting movement were the girls who demanded inclusion in the Crystal Palace Boy Scout Rally, the first rally of its kind, held in London, England, in 1909.