City of Johannesburg Annual Report 2017/18 1 Contents Executive Mayor's Foreword ................................................................................................................ 14 Statement by the City Manager ............................................................................................................ 19 1. Introduction and context .............................................................................................................. 25 1.1 Johannesburg: An overview ................................................................................................. 26 Demographics ............................................................................................................................... 26 Economic overview ....................................................................................................................... 27 Human Development .................................................................................................................... 28 Challenges ..................................................................................................................................... 28 1.2 The City’s strategic direction................................................................................................. 30 1.3 Future Outlook ...................................................................................................................... 32 1.4 Overview of this report ......................................................................................................... 32 2. Governance ................................................................................................................................... 33 2.1 The Legislature ...................................................................................................................... 34 2.1.1 Oversight and Standing Committees ............................................................................ 36 2.2 The Executive ........................................................................................................................ 37 2.2.1 The Administration ....................................................................................................... 39 2.3 Group audit opinions ............................................................................................................ 44 2.4 Group advisory oversight committees .................................................................................. 46 2.5 Insurance Covers ................................................................................................................... 47 2.6 Insurance Claims ................................................................................................................... 48 2.6.1 Group Audit Committee (GAC) ..................................................................................... 48 2.6.2 Group Performance Audit Committee (GPAC) ............................................................. 50 2.6.3 Group Risk Governance Committee (GRGC) ................................................................. 51 2.7 Board of Directors in the Municipal Entities ......................................................................... 53 2.8 Public participation ............................................................................................................... 54 2.8.1 Ward committees ......................................................................................................... 54 2.8.2 IDP Outreach ................................................................................................................. 55 3. Service Delivery Performance ....................................................................................................... 60 3.1 Water Services: Johannesburg Water .................................................................................. 60 Performance highlights ................................................................................................................. 61 Summary of performance ............................................................................................................. 61 Performance against IDP targets .................................................................................................. 65 2 Financial performance .................................................................................................................. 66 Employee relations ....................................................................................................................... 71 3.2 Electricity Services: City Power ............................................................................................ 71 Performance highlights ................................................................................................................. 72 Summary of performance ............................................................................................................. 72 Performance against IDP targets .................................................................................................. 75 Financial performance .................................................................................................................. 76 Employee relations ....................................................................................................................... 81 3.3 Waste Management Services: Pikitup ................................................................................. 81 Performance highlights ................................................................................................................. 82 Summary of performance ............................................................................................................. 82 Performance against IDP targets .................................................................................................. 88 Financial performance ................................................................................................................ 102 Employee relations ..................................................................................................................... 109 3.4 Housing Services: JOSHCO ................................................................................................. 110 Performance highlights ............................................................................................................... 110 Summary of performance ........................................................................................................... 110 Performance against IDP targets ................................................................................................ 121 Financial performance ................................................................................................................ 122 Employee relations ..................................................................................................................... 127 3.5 Municipal Road Services: The Johannesburg Roads Agency.............................................. 128 Performance highlights ............................................................................................................... 129 Summary of performance ........................................................................................................... 130 Financial performance ................................................................................................................ 133 Employee relations ..................................................................................................................... 134 3.6 Economic Services: The Johannesburg Development Agency ........................................... 135 Performance highlights ............................................................................................................... 135 Summary of performance ........................................................................................................... 136 Performance against IDP targets ................................................................................................ 137 Financial performance ................................................................................................................ 139 Employee relations ..................................................................................................................... 139 3.7 Joburg Market ..................................................................................................................... 140 Summary of performance ........................................................................................................... 140 Performance against IDP targets ................................................................................................ 141 Financial performance ................................................................................................................ 141 3 Employee relations ..................................................................................................................... 142 3.8 Joburg City Theatres ........................................................................................................... 142 Summary of performance ........................................................................................................... 142 Financial performance ...............................................................................................................